Experienced Healthcare Customer Service & Sales Representative – Mental Health Services & Client Engagement Specialist

About brighthush

brighthush is a forward‑thinking mental health organization dedicated to transforming the way people access therapy and support. With a mission to make high‑quality, evidence‑based care available to every individual, we partner with clinicians, insurers, and community organizations across the United States. Our culture is built on empathy, innovation, and a relentless focus on outcomes—both for the people we serve and the professionals who help us deliver those outcomes.

Position Overview

We’re seeking a driven, results‑oriented Healthcare Customer Service & Sales Representative to join our growing remote team. In this role, you will be the first point of contact for individuals and organizations looking for mental health services. You’ll guide prospects through the intake process, match them with the right therapists, and build lasting relationships with referral partners. If you thrive in a target‑driven environment, enjoy meaningful conversations, and take ownership of your impact, this position offers both personal growth and the chance to make a real difference in people’s lives.

Why brighthush?

At brighthush, you won’t just be closing deals—you’ll be opening doors to healing. Our team is passionate, collaborative, and committed to continuous learning. We empower our employees with the tools, resources, and autonomy needed to excel, while fostering a supportive culture that values work‑life balance, diversity, and inclusion.

What You’ll Get (Benefits)

• Fully remote, 100% work‑from‑home flexibility
• Monthly health stipend to support your well‑being
• Paid U.S. holidays and paid time off (PTO)
• Performance‑based bonus structure to reward your achievements
• Birthday leave to celebrate you
• Clear career progression within a fast‑scaling healthcare company
• Access to ongoing professional development and training programs
• Health, dental, and vision insurance options for you and your family
• 401(k) plan with company match to help secure your future
• Employee wellness initiatives, including virtual fitness classes and mental health resources

What You’ll Be Doing

• Connect with leads and clients via phone, email, and chat to guide them through scheduling therapy sessions
• Engage waitlisted clients and match them with the most suitable therapist based on their needs and preferences
• Handle inbound inquiries while proactively following up on missed or potential opportunities
• Build trust through thoughtful, empathetic conversations—especially with individuals in vulnerable situations
• Accurately document client information and interactions in real time using internal systems
• Collect and verify demographic, insurance, and referral information to support proper client placement
• Use EHR systems to schedule appointments, maintain records, and update client data
• Present and promote brighthush services to referral sources such as healthcare providers, clinics, and community organizations
• Develop relationships with partners and referral networks to drive consistent business growth
• Consistently meet and exceed individual and team sales targets, contributing to the company’s overall success
• Participate in regular training sessions to stay current on industry trends, regulatory changes, and new product offerings
• Collaborate with cross‑functional teams—marketing, operations, and clinical—to refine outreach strategies and improve client experience

Core Skills & Strengths

• Strong communication skills in English (C1 level or above, written and spoken)
• Confidence in sales conversations, with the ability to influence and guide decisions
• Highly organized and able to manage multiple tasks independently in a remote setup
• Comfortable navigating ambiguity and adapting to evolving processes
• Empathetic and able to support clients who may be in emotional or mental distress
• Quick to learn new tools and systems (e.g., EHRs, Google Workspace, CRMs, communication platforms)
• Strong problem‑solving mindset with attention to detail

Sales & Performance

• Proven track record in sales, with consistent achievement or overachievement of targets
• Experience in lead generation, prospecting, and outbound outreach (including cold calling)
• Self‑motivated, resilient, and able to maintain momentum in a fast‑paced environment

Qualifications

• At least 2 years of sales experience (preferably in U.S. healthcare or mental health services)
• Experience working remotely or in a BPO environment is a plus
• Familiarity with U.S. insurance eligibility is an advantage (not required)

System Requirements

• Desktop or laptop with at least Intel Core i5 (or equivalent), 8GB RAM
• Stable internet connection of 10 Mbps or higher

Work Schedule

• Full‑time (40 hours per week)
• Monday to Friday
• Pacific Time business hours (with 1‑hour lunch break)

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the services we provide. As a Healthcare Customer Service & Sales Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve
• Monthly skill‑building workshops covering sales techniques, mental health literacy, and technology proficiency
• Clear promotion pathways—from Representative to Senior Representative, Team Lead, and beyond
• Cross‑departmental projects that allow you to broaden your skill set and network within the organization
• Annual performance reviews with actionable feedback and personalized development plans

Work Environment & Company Culture

Our remote-first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We celebrate diversity, encourage open communication, and prioritize mental well‑being. Regular virtual team gatherings, wellness challenges, and community outreach events keep us connected and energized.

Compensation & Perks

In addition to a competitive base salary, you will receive:

• Performance‑based bonuses tied to individual and team metrics
• Health, dental, and vision insurance packages
• 401(k) with company match
• Paid time off and paid holidays
• Monthly health stipend and birthday leave
• Access to mental health resources and counseling services

How to Apply

If you’re ready to combine your sales expertise with a passion for mental health, we’d love to hear from you. Click the link below to submit your application and join a team that values impact, growth, and compassion.