Seasoned Japanese‑Speaking Customer Support Officer – Remote FX/CFD Brokerage – Elevate Client Experience with brighthush

About brighthush

brighthush is a leading, fully regulated international FX and CFD brokerage that empowers traders worldwide to achieve their financial goals. With a strong commitment to transparency, innovation, and customer satisfaction, brighthush has built a reputation for delivering cutting‑edge trading platforms, competitive spreads, and a seamless client experience. Our team is a vibrant mix of professionals from diverse cultural backgrounds, united by a shared passion for financial markets and a dedication to excellence.

As we continue to expand our global footprint, we are looking for a dedicated Japanese‑speaking Customer Support Officer to join our remote team. This role is pivotal in ensuring that our Japanese‑speaking clients receive world‑class support, from account onboarding to advanced trading assistance. If you thrive in a fast‑paced, technology‑driven environment and want to be part of a company that values growth, innovation, and customer success, brighthush is the place for you.

Why Join brighthush?

• Global Impact – Work with a worldwide client base and help shape the future of retail trading.
• Remote Flexibility – After an initial immersive training period, you’ll work from the comfort of your home in Japan.
• Professional Growth – Access to continuous learning, certifications, and career advancement opportunities.
• Inclusive Culture – A multicultural, collaborative environment that celebrates diversity and encourages innovation.
• Competitive Compensation – A base salary of approximately USD 2,000 per month, paid 12 times a year.
• Comprehensive Benefits – Health coverage, paid training, travel support, and more.

Key Responsibilities

As a Customer Support Officer, you will be the primary point of contact for our Japanese‑speaking clients. Your responsibilities will include:

• Assisting clients with account opening, verification, and maintenance, ensuring compliance with regulatory requirements.
• Responding to client inquiries via email, phone, and internal communication channels with professionalism and efficiency.
• Conducting welcome calls and follow‑ups to onboard new traders and gather feedback.
• Providing detailed explanations of trading platforms (including MetaTrader 4/5), account types, and available services.
• Troubleshooting platform issues, coordinating with the technical team to resolve MetaTrader glitches and connectivity problems.
• Handling back‑office and account inquiries, including balance adjustments, deposit/withdrawal status, and account settings.
• Managing complaints and escalations, ensuring timely resolution and client satisfaction.
• Collaborating with internal teams—Risk, Compliance, Marketing, and Product—to address complex cases and improve service processes.
• Supporting marketing initiatives by translating promotional materials, preparing event content, and participating in webinars or live sessions.
• Maintaining accurate records in the CRM system, documenting interactions, and updating client profiles.

Essential Qualifications

• Native or fluent Japanese language skills (written and spoken).
• Fluent English proficiency (minimum B2 level).
• University or college degree in a relevant field (Finance, Business, Communications, etc.).
• Prior experience in customer support, preferably in financial services or trading platforms.
• Strong communication and interpersonal skills, with the ability to convey complex information clearly.
• Proficiency with CRM systems, email platforms, and Microsoft Office Suite.
• Self‑motivated, able to work independently while meeting deadlines and handling high‑volume inquiries.
• Resilience under pressure and a proactive problem‑solving mindset.
• Based in Japan and willing to spend an initial 3‑month paid training period in Cyprus (travel and accommodation covered).
• Availability to work during core business hours (08:00–17:00 or 09:00–18:00 Japan time).

Preferred Qualifications

• Experience with MetaTrader 4/5 and other trading platforms.
• Knowledge of FX/CFD markets, instruments, and regulatory frameworks.
• Previous exposure to a regulated brokerage environment.
• Multilingual abilities beyond Japanese and English.
• Experience in handling complaints and implementing process improvements.

Skills & Competencies

• Client‑Centric Mindset – Passion for delivering exceptional service and building lasting relationships.
• Technical Aptitude – Comfortable navigating trading platforms, troubleshooting issues, and learning new software quickly.
• Analytical Thinking – Ability to assess client needs, identify root causes, and propose effective solutions.
• Collaboration – Works seamlessly with cross‑functional teams to achieve shared goals.
• Adaptability – Thrives in a dynamic, fast‑moving environment with evolving priorities.
• Attention to Detail – Ensures accuracy in documentation, compliance checks, and client communications.
• Time Management – Balances multiple tasks, prioritizes effectively, and meets deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Support Officer, you will:

• Participate in a structured onboarding program that covers regulatory compliance, product knowledge, and customer service best practices.
• Access ongoing training modules, webinars, and certifications related to FX markets, risk management, and advanced platform features.
• Engage in cross‑departmental projects that broaden your skill set and expose you to new areas of the business.
• Receive regular performance feedback and coaching to help you set and achieve career milestones.
• Explore potential career paths within brighthush, such as Senior Support Specialist, Team Lead, Compliance Analyst, or Product Manager.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our core values include:

• Integrity – Upholding the highest ethical standards in all interactions.
• Innovation – Encouraging creative solutions and embracing new technologies.
• Customer Focus – Putting clients at the center of everything we do.
• Teamwork – Valuing diverse perspectives and working together to achieve common goals.
• Growth Mindset – Supporting personal and professional development through learning and mentorship.

Even though you will be working remotely, you will remain an integral part of our global team. We provide the tools, resources, and support you need to succeed, including:

• High‑speed internet stipend and ergonomic equipment allowance.
• Access to a virtual office platform for collaboration and communication.
• Regular virtual team meetings, knowledge‑sharing sessions, and social events.
• Opportunities to travel to our headquarters in Cyprus for training and team building.

Compensation & Benefits

We offer a competitive compensation package designed to reward your expertise and dedication:

• Base Salary – Approximately USD 2,000 per month, paid 12 times a year.
• Paid Training – A 3‑month intensive training program in Cyprus, fully covered (travel, accommodation, and living expenses).
• Health & Wellness – Comprehensive health insurance coverage for you and your dependents.
• Professional Development – Reimbursement for relevant certifications, courses, and conferences.
• Flexible Working Hours – Core hours aligned with Japan time, with flexibility for personal commitments.
• Performance Bonuses – Incentives tied to client satisfaction metrics and team goals.
• Retirement Plan – Contribution to a retirement savings plan to secure your future.
• Employee Recognition – Awards and recognition programs celebrating outstanding contributions.

How to Apply

If you are a motivated, customer‑focused professional with a passion for financial markets and a desire to make a real impact, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you are the ideal candidate for this role.

To apply, click the button below and follow the instructions. We look forward to welcoming you to the brighthush family!