Experienced Italian‑Speaking Customer Support Specialist – Remote, Greece – Join brighthush

About brighthush

brighthush is a global leader in customer experience solutions, empowering brands to connect with their audiences through seamless, omnichannel support. With a presence in over 30 countries and a portfolio that spans fintech, e‑commerce, telecommunications, and health‑tech, we help our partners deliver world‑class service that turns first‑time buyers into lifelong advocates.

Our mission is simple: to make every customer interaction brighter and more meaningful. We do this by combining cutting‑edge technology, data‑driven insights, and a culture that celebrates curiosity, collaboration, and continuous improvement. Whether you’re a seasoned professional or just starting your career, brighthush offers an environment where you can grow, learn, and make a real impact.

Role Overview

We’re looking for an Italian‑speaking Customer Support Specialist to join our remote team based in Greece. In this role, you will be the first line of contact for our Italian‑speaking customers, providing exceptional support across phone, chat, and email. You’ll work in a multicultural environment, collaborating with colleagues from around the world to resolve issues, answer questions, and ensure a delightful customer experience.

As a member of brighthush, you’ll receive comprehensive training, ongoing coaching, and the flexibility to work from home while maintaining a healthy work‑life balance.

Key Responsibilities

• Handle inbound and outbound customer interactions in Italian via phone, chat, and email.
• Diagnose and resolve customer issues with a focus on speed, accuracy, and empathy.
• Document all interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborate with cross‑functional teams (Product, Engineering, Sales) to provide feedback and drive continuous improvement.
• Maintain a high level of product knowledge to answer questions and guide customers through troubleshooting steps.
• Meet or exceed key performance indicators (KPIs) such as first‑contact resolution, customer satisfaction (CSAT), and average handling time.
• Participate in regular training sessions, workshops, and knowledge‑sharing meetings.
• Contribute to the creation and refinement of support documentation, FAQs, and knowledge base articles.
• Assist in the onboarding of new team members by sharing best practices and providing mentorship.

Essential Qualifications

• Native Italian speaker or equivalent fluency (C1 level).
• Proficient in English (B2 level or higher).
• Valid EU passport or work permit for Greece.
• Strong communication skills, both written and verbal.
• Experience in a customer support or call‑center environment is preferred.
• Comfortable using CRM tools, ticketing systems, and collaboration platforms.
• Ability to work independently while staying connected with a remote team.

Preferred Qualifications

• Previous experience supporting customers in the fintech or e‑commerce sectors.
• Knowledge of GDPR and data privacy best practices.
• Experience with multi‑channel support (social media, forums, etc.).
• Familiarity with basic troubleshooting of web and mobile applications.
• Strong analytical skills and a data‑driven mindset.

Skills & Competencies

• Problem‑solving: Quickly identify root causes and propose effective solutions.
• Empathy: Understand customer emotions and respond with genuine care.
• Adaptability: Thrive in a fast‑changing environment and handle multiple priorities.
• Teamwork: Collaborate with colleagues across time zones and cultures.
• Attention to detail: Ensure accurate documentation and follow‑through on commitments.
• Time management: Prioritize tasks to meet daily targets and deadlines.

Career Growth & Learning

At brighthush, we believe in investing in our people. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding program with 15‑30 days of fully paid training.
• Continuous learning through webinars, workshops, and industry conferences.
• Mentorship from senior support leaders and cross‑functional experts.
• Clear career pathways: Customer Support → Team Lead → Manager → Director.
• Opportunities to transition into product, engineering, or business development roles.

Work Environment & Culture

brighthush fosters a culture of inclusion, transparency, and innovation. Our remote team enjoys:

• Flexible working hours (Monday‑Friday, 08:00‑21:00 EEST) with rotating shifts to accommodate global customers.
• Weekly virtual coffee breaks and team‑building activities.
• Access to a digital wellness program, including mindfulness sessions and ergonomic resources.
• A supportive manager who encourages autonomy and values your input.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive package that includes:

• Monthly salary paid 14 times a year (including a bonus at Christmas and vacation).
• Performance‑based referral and bonus incentives.
• Fully paid training and professional development courses.
• Free Greek language lessons to help you settle into your new home.
• Health insurance and wellness benefits.
• Annual team retreats and social events.
• Technology stipend for home‑office setup.

How to Apply

Ready to bring your passion for customer service to a global stage? Submit your application through our online portal:

Apply to this role

Alternatively, you can email your resume and cover letter to [email protected]. We look forward to learning how you can help us make every customer interaction brighter.

Closing

At brighthush, we’re not just building a support team – we’re building a community of problem‑solvers, innovators, and ambassadors for exceptional customer experience. If you’re an organized, solution‑oriented Italian speaker who thrives in a multicultural environment, we invite you to join us and help shape the future of global customer support.

Apply today and start your journey with brighthush – where every interaction shines brighter.