Experienced Japanese-English Bilingual Customer Service & Sales Representative – Remote, Client Success & Revenue Growth Specialist

About brighthush and the Opportunity

brighthush is a forward‑thinking, technology‑driven solutions provider that empowers businesses worldwide to streamline operations, enhance customer engagement, and unlock new revenue streams. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is redefining how companies connect with their customers.

We are currently expanding our customer‑centric teams and are looking for a Japanese‑English Bilingual Customer Service & Sales Representative to join us remotely. This role is pivotal in delivering exceptional support to our Japanese‑speaking clientele while simultaneously driving sales growth through strategic communication and relationship building. If you are fluent in Japanese (N1 level) and English, have a passion for customer success, and thrive in a dynamic, remote environment, we want to hear from you.

Key Responsibilities

As a bilingual customer service and sales professional at brighthush, you will be the frontline advocate for our Japanese‑speaking customers and a catalyst for revenue generation. Your day‑to‑day tasks will include:

• Customer Service Excellence
  • Respond promptly to inquiries via phone, email, and chat in both Japanese and English.
  • Assist customers with product information, order processing, and issue resolution in a courteous and professional manner.
  • Ensure high levels of customer satisfaction by providing personalized assistance and proactive follow‑up.
  • Document all interactions in the CRM, ensuring data integrity and actionable insights for the team.
• Sales Enablement & Growth
  • Engage with potential customers to understand their needs and recommend suitable office solutions.
  • Collaborate with the sales team to identify sales opportunities, generate leads, and close deals.
  • Prepare quotes, proposals, and sales presentations in Japanese and English as needed.
  • Track sales metrics, forecast revenue, and report on performance to senior leadership.
• Language & Cultural Bridge
  • Serve as a language bridge between Japanese‑speaking customers and English‑speaking team members.
  • Translate documents, marketing materials, and communications between Japanese and English.
  • Ensure cultural nuances are respected in all customer interactions.
• Cross‑Functional Collaboration
  • Work closely with sales, marketing, product, and operations to ensure smooth customer interactions and order fulfillment.
  • Provide feedback to internal teams on customer preferences, market trends, and areas for improvement.
  • Participate in product training sessions and share insights that shape future offerings.

Essential Qualifications

• Bachelor’s degree or equivalent professional experience.
• Fluency in Japanese (N1 level) and English, both written and verbal.
• Proven experience in customer service and/or sales, preferably in a B2B environment.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Excellent problem‑solving abilities and meticulous attention to detail.
• Proficiency in Microsoft Office, CRM platforms (e.g., Salesforce, HubSpot), and collaboration tools (Slack, Teams).

Preferred Qualifications

• Experience in the office solutions, SaaS, or technology sectors.
• Knowledge of Japanese market trends and business etiquette.
• Experience with bilingual content creation and localization.
• Familiarity with data analytics tools and reporting dashboards.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding experiences.
• Strategic thinking and the ability to translate customer needs into actionable sales opportunities.
• Adaptability and resilience in a fast‑paced, remote work environment.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Team player who thrives on collaboration and knowledge sharing.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a bilingual customer service and sales representative, you will have the opportunity to:

• Progress into senior sales or account management roles.
• Take on leadership responsibilities in cross‑functional projects.
• Participate in continuous learning programs, including language courses, sales training, and industry certifications.
• Engage with a global network of professionals and attend virtual conferences and workshops.

Work Environment & Company Culture

brighthush champions a flexible, inclusive, and collaborative culture. As a remote employee, you will enjoy:

• Full flexibility to work from any location with a reliable internet connection.
• Regular virtual team meetings, town halls, and social events to foster connection.
• A supportive onboarding program that ensures you feel welcomed and equipped from day one.
• Access to a digital resource hub with training materials, best practices, and knowledge bases.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for bilingual customer service and sales roles.
• Performance‑based bonuses tied to customer satisfaction scores and sales targets.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Equity or stock‑option program to share in the company’s long‑term success.
• Flexible work hours and a fully remote setup, including a stipend for home office equipment.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven organization that values innovation, diversity, and customer success. Your bilingual skills will be instrumental in bridging cultural gaps, driving revenue, and shaping the future of our global customer experience. If you are ready to take your career to the next level while making a tangible impact, we invite you to apply today.

How to Apply

Ready to bring your bilingual expertise to brighthush? Submit your resume and a brief cover letter outlining your experience and why you’re the perfect fit for this role. We look forward to exploring how you can contribute to our growing success.