Experienced Licensed P&C Insurance Customer Service Representative – Remote, Full‑Time, Policy Servicing & Quoting Specialist at brighthush

About brighthush and the Opportunity

brighthush is a forward‑thinking, technology‑driven insurance partner that empowers U.S.‑based agencies to deliver exceptional service to their clients. With a focus on innovation, compliance, and customer satisfaction, brighthush has built a reputation for excellence across the property and casualty (P&C) landscape. We are now expanding our remote support team and are looking for a seasoned Licensed P&C Insurance Customer Service Representative to join our dynamic, high‑performance culture.

In this role, you will be the frontline advocate for policyholders, prospects, and agency partners. You will manage policy updates, prepare quotes, coordinate with carriers, and ensure every interaction reflects brighthush’s commitment to professionalism and accuracy. If you thrive in a fast‑paced, remote environment and hold an active U.S. P&C license, we want to hear from you.

Key Responsibilities

• Policy Servicing: Process policy changes, endorsements, renewals, cancellations, and general servicing requests with precision and speed.
• Customer Interaction: Respond to policyholder inquiries via phone, email, and chat, providing clear, accurate, and courteous support.
• Documentation: Maintain meticulous records of all customer interactions and policy activities in the agency management system.
• Compliance & Quality: Ensure all servicing activities adhere to agency procedures, state regulations, and industry best practices.
• Quoting & Follow‑Up: Generate competitive insurance quotes for new and existing clients, and proactively follow up on pending renewals and prospects.
• Carrier & Agency Coordination: Liaise with insurance carriers on underwriting requirements, coverage questions, and policy changes; keep internal teams informed.
• Process Optimization: Identify opportunities to streamline workflows, reduce turnaround times, and enhance the overall customer experience.

Essential Qualifications

• Active U.S. Property & Casualty (P&C) license (resident or non‑resident).
• Minimum of 1 year of experience in a P&C insurance agency or carrier setting.
• Proficiency in handling inbound and outbound calls with policyholders, prospects, and carriers.
• Excellent verbal and written English communication skills.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently, manage multiple tasks, and meet deadlines during U.S. business hours.
• Reliable high‑speed internet connection and a dedicated home office environment.
• Located outside of the United States.

Preferred Qualifications

• Experience supporting both Personal Lines and Commercial Lines.
• Familiarity with major U.S. insurance carriers and their underwriting processes.
• Proficiency with agency management systems such as brighthush (formerly Applied Epic, AMS360, HawkSoft, EZLynx, QQCatalyst, Vertafore).
• Previous remote work experience with a U.S.‑based insurance agency.
• Experience managing multiple insurance producers or agency teams.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for helping clients understand their coverage and making the insurance process seamless.
• Communication Excellence: Clear, concise, and professional communication across all channels.
• Analytical Thinking: Ability to interpret policy details, identify gaps, and recommend appropriate solutions.
• Adaptability: Comfortable navigating changing priorities and evolving regulatory requirements.
• Team Collaboration: Willingness to work closely with agency staff, carriers, and internal stakeholders.
• Technology Savvy: Quick learner of new software platforms and data entry tools.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Licensed P&C Customer Service Representative, you will have access to:

• Ongoing training on the latest industry trends, regulatory updates, and carrier products.
• Mentorship from senior agency partners and subject‑matter experts.
• Clear career pathways to roles such as Senior Customer Support Specialist, Agency Operations Lead, or Product Management.
• Cross‑functional projects that expose you to underwriting, claims, and technology teams.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and teamwork. Even though you will be working remotely, you will feel part of a vibrant, collaborative community:

• Weekly virtual huddles to share updates, celebrate wins, and discuss challenges.
• Monthly all‑hands meetings featuring leadership insights and industry news.
• Access to a digital knowledge base, peer‑to‑peer learning forums, and an internal social platform.
• A culture that values work‑life balance, mental health, and continuous improvement.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for licensed P&C professionals.
• Performance‑based bonuses tied to customer satisfaction metrics and agency goals.
• Health, dental, and vision insurance options for eligible employees.
• Flexible paid time off (PTO) and holiday schedule.
• Professional development stipend for courses, certifications, and conferences.
• Technology stipend to support home‑office setup.

Typical Day in the Life

Your day will start with a quick review of the overnight queue: new policy requests, endorsements, renewals, and pending customer inquiries. Throughout the day, you will:

• Handle inbound calls from policyholders seeking clarification or updates.
• Prepare and send quotes to prospects, ensuring all coverage options are clearly explained.
• Coordinate with carriers to resolve underwriting questions and finalize policy changes.
• Document every interaction in the agency management system, maintaining audit‑ready records.
• Collaborate with agency staff to align on client priorities and resolve escalated issues.
• Follow up on outstanding renewals, ensuring timely communication and smooth transitions.

Success in this role is measured by the quality of customer interactions, accuracy of policy work, and the ability to build lasting relationships with agency partners.

Interview Process

Our streamlined interview process is designed to respect your time while giving us a comprehensive view of your fit:

• Recruiter Screening: Initial conversation to confirm qualifications, license status, and remote work readiness.
• Client Interview: A deeper dive with a senior agency partner to assess technical skills, customer‑service approach, and cultural fit.
• Offer Stage: Final review of compensation, benefits, and onboarding logistics.

How to Apply

Ready to bring your expertise to a forward‑thinking, customer‑centric team? Click the button below to submit your application and join brighthush’s mission to redefine the insurance experience.

Apply to brighthush Today

Closing Statement

At brighthush, we’re not just offering a job; we’re offering a platform where your licensed expertise can thrive, your voice can be heard, and your career can accelerate. If you are a dedicated, detail‑oriented professional with a passion for delivering top‑notch customer service, we invite you to apply and become part of a team that values innovation, integrity, and impact.