Experienced Loss Prevention & Customer Service Associate II – Retail Security & Guest Experience Specialist

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,200 stores worldwide, brighthush combines a vibrant, inclusive culture with a relentless focus on customer satisfaction and operational excellence. Our mission is simple: to provide shoppers with an exceptional experience while empowering our employees to grow, innovate, and thrive.

As part of the brighthush family, you’ll join a team that values diversity, collaboration, and continuous learning. Whether you’re stationed in one of our bustling distribution centers, a flagship retail location, or a regional headquarters, you’ll find ample opportunities to develop new skills, take on challenging projects, and advance your career.

Key Responsibilities

• Visual Deterrence & Safety: Act as a visible deterrent to prevent theft, fraud, and other loss incidents by maintaining a professional presence at the front of the store or within key departments.
• Customer Engagement: Greet guests with courtesy and respect, ensuring a welcoming atmosphere that encourages repeat visits.
• Incident Management: Observe, document, and report suspicious behavior or critical incidents using the AIIM Case Management system and body‑worn camera footage.
• Emergency Response: Review and understand the Store Emergency Response Guide, and respond promptly to any emergency situations in accordance with company protocols.
• Collaboration with Store Teams: Work closely with store management, customer service, and loss prevention partners to maintain a safe, secure, and customer‑friendly environment.
• Closing Safety Sweep: Conduct a thorough safety sweep of the store with management at closing to identify and address any potential risks.
• Uniform & Equipment Compliance: Wear the complete company‑approved uniform, including the body‑worn camera, and ensure all equipment is in good working order.
• Documentation & Reporting: Accurately record incidents, observations, and actions taken in the AIIM system, ensuring compliance with all company policies.
• Additional Duties: Perform other tasks as assigned by management to support store operations and safety initiatives.

Essential Qualifications

• 0–2 years of retail or security experience, with a strong understanding of loss prevention principles.
• Excellent verbal and written communication skills, capable of interacting with diverse customer groups.
• Sound judgment and decision‑making ability in high‑pressure situations.
• Self‑motivated and capable of working independently while maintaining a strong team orientation.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine store safety checks.
• Proficiency with basic technology, including radio communication and case management software.

Preferred Qualifications

• Prior experience in a loss prevention or security role within a large retail environment.
• Knowledge of body‑worn camera operation and data privacy regulations.
• Experience with emergency response protocols and incident reporting.
• Demonstrated ability to de‑escalate tense situations and protect brand reputation.
• Commitment to ongoing professional development and continuous improvement.

Skills & Competencies

• Customer‑Centric Mindset: Ability to balance security responsibilities with a positive guest experience.
• Analytical Thinking: Keen observational skills and the capacity to assess risk quickly.
• Communication: Clear, concise, and respectful communication with customers, colleagues, and management.
• Integrity: Adherence to ethical standards and company values at all times.
• Adaptability: Flexibility to respond to changing store dynamics and evolving security threats.
• Team Collaboration: Willingness to work cross‑functionally with merchandising, customer service, and operations teams.

Career Growth & Learning Opportunities

At brighthush, we believe that every employee has the potential to grow. As a Loss Prevention Customer Service Associate II, you’ll have access to:

• Structured training programs covering loss prevention tactics, customer service excellence, and safety protocols.
• Mentorship from seasoned loss prevention managers and senior store leaders.
• Clear career pathways to roles such as Loss Prevention Manager, Store Operations Manager, or Regional Security Lead.
• Cross‑departmental projects that broaden your skill set and expose you to different facets of retail operations.
• Opportunities to attend industry conferences, workshops, and certification courses at no cost to you.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and empowerment. You’ll find:

• A supportive, open‑door leadership style that encourages feedback and innovation.
• Regular team‑building events, wellness initiatives, and community outreach programs.
• A commitment to work‑life balance, with flexible scheduling options where possible.
• Recognition programs that celebrate outstanding performance and dedication.

Compensation & Benefits

While the starting salary for this role ranges from $13.30 to $18.60 per hour, your actual pay will reflect your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package, including:

• Health, dental, and vision insurance with HSA and FSA options.
• 401(k) retirement plan with company match.
• Paid holidays, vacation, sick leave, and parental leave.
• Life insurance, short‑term and long‑term disability coverage.
• Employee assistance program (EAP) and wellness resources.
• Incentive programs, referral bonuses, and performance awards.
• Discounts on auto, home, and travel insurance, as well as employee discounts on merchandise.
• Scholarship programs, adoption assistance, and support for childcare and pet care.

How to Apply

Ready to take the next step in your career? Join brighthush and become a key player in safeguarding our stores while delivering an outstanding customer experience. Click the link below to submit your application and start your journey with a company that values your contributions and invests in your future.