Experienced Medical Virtual Assistant – Patient Scheduling, Billing Coordination & Client Support (Remote, 20 hrs/week)

About brighthush and the Opportunity

brighthush is a leading healthcare practice headquartered in Washington, USA, dedicated to delivering exceptional chiropractic care, rehabilitation services, and holistic wellness solutions. With a mission to empower patients on their journey to optimal health, brighthush combines cutting‑edge medical expertise with compassionate, patient‑centered service. We are expanding our virtual team and inviting a highly motivated Medical Virtual Assistant to join us remotely from the Philippines. This part‑time role offers a flexible 20‑hour week, a competitive hourly rate, and the chance to grow your career in a supportive, innovative environment.

Key Responsibilities

1. Medical Billing Coordination & Tracking (Primary Focus)

• Monitor patient balances and outstanding accounts on a weekly or monthly basis.
• Track accounts receivable and follow up on unresolved billing concerns.
• Coordinate with external billing partners to ensure timely resolution of billing issues.
• Flag outstanding issues that require escalation or additional attention.
• Maintain accurate billing records and update the billing tracker in real time.

2. Patient Scheduling & Phone Support

• Answer incoming patient calls and provide courteous assistance with appointment inquiries.
• Schedule new appointments, reschedule, and manage callbacks using the Jane EHR platform.
• Communicate professionally and empathetically with patients, ensuring a positive experience.
• Handle approximately 5–10 inbound and 15–20 outbound calls per week, with potential for increased outbound outreach during onboarding.
• Document all patient interactions in the EHR and update patient records accordingly.

3. Patient Follow‑Ups & Retention

• Follow up with existing patients regarding upcoming appointments and ongoing care plans.
• Encourage patients to schedule their next visit and promote preventive care.
• Maintain organized follow‑up lists and ensure timely completion of all outreach activities.

4. Additional Administrative Support

• Contact interested patients from Facebook ads using a provided script and schedule neuropathy program consultations.
• Prepare and send monthly newsletters through Mailchimp using curated content.
• Organize patient records, maintain trackers, and assist with other administrative tasks as needed.
• Collaborate with the brighthush team to refine workflows and improve patient engagement.

Essential Qualifications

• Previous experience as a Medical Virtual Assistant, Medical Receptionist, Healthcare Administrative Assistant, or Patient Coordinator.
• Proven track record in patient scheduling, inbound/outbound calls, and patient follow‑ups.
• Basic understanding of medical billing terminology, patient balances, and accounts receivable processes.
• Strong English communication skills, both written and verbal, with a focus on patient interaction.
• Comfortable using EHR/EMR systems or similar healthcare software (Jane EHR preferred).
• Highly organized, detail‑oriented, and capable of managing multiple tasks and follow‑ups simultaneously.
• Proactive, dependable, and able to work independently with minimal supervision.
• Willingness and ability to commit to the required 20‑hour weekly schedule without overlapping commitments to other clients.
• HIPAA‑trained and knowledgeable about patient confidentiality and data protection.
• Must speak and write English clearly and professionally.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Preferred Skills & Experience

• Experience with billing coordination or tracking outstanding patient balances.
• Familiarity with Jane EHR or similar electronic health record systems.
• Experience managing newsletters or email campaigns using Mailchimp.
• Background supporting chiropractic, rehabilitation, or other healthcare practices.
• Knowledge of telehealth best practices and virtual patient engagement strategies.

Technical Requirements

• Reliable laptop or desktop computer with up-to-date operating system.
• Stable high‑speed internet connection (minimum 25 Mbps).
• Noise‑canceling headset with microphone for clear call quality.
• Working webcam for virtual meetings.
• Quiet, professional workspace free from distractions.

Work Schedule & Time Zone

Part‑time, 20 hours per week (4 hours per day). Time zone: Pacific Time (PT). Typical schedule:

• Monday & Friday: 9:00 AM–1:00 PM PT
• Tuesday–Thursday: 12:00 PM–4:00 PM or 1:00 PM–5:00 PM PT (flexible based on agreement)
• Weekends: Off

Compensation & Benefits

Hourly Rate: $5–$6 USD per hour, paid bi‑weekly via direct deposit. Performance Incentives: Optional bonuses or increased hours based on client performance metrics. Training & Development:

• HIPAA & Cybersecurity Training + Certification (provided).
• Top 1% VA Performance Training covering communication, client management, and productivity systems.
• Access to proprietary training modules and SOP guides.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and professional development. As a Medical Virtual Assistant, you will:

• Gain hands‑on experience with advanced EHR systems and billing workflows.
• Develop expertise in patient engagement and retention strategies.
• Build a strong foundation in healthcare administration that can lead to roles such as Practice Manager, Billing Specialist, or Clinical Coordinator.
• Participate in ongoing training sessions that keep you ahead of industry trends and regulatory changes.
• Receive mentorship from seasoned healthcare professionals and virtual team leaders.

Company Culture & Work Environment

brighthush fosters a collaborative, inclusive, and patient‑first culture. Even though you will be working remotely, you will be an integral part of our virtual team, engaging in regular video meetings, team huddles, and knowledge‑sharing sessions. We value transparency, accountability, and a proactive mindset. Our goal is to create a supportive environment where every team member can thrive, innovate, and contribute to the overall mission of improving patient health outcomes.

How to Apply

If you are passionate about healthcare, enjoy working with patients, and thrive in a flexible, remote setting, we encourage you to apply. Submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for brighthush. We look forward to welcoming you to our team!

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