Senior Customer Success & Implementation Manager – Driving Enterprise Adoption, AI Integration, and Data Privacy Excellence for brighthush

About brighthush

brighthush is the global leader in data privacy and compliance automation, empowering Fortune 1000 organizations to build, scale, and sustain end‑to‑end privacy programs. With a presence across the Americas, Europe, and Asia, we help our clients navigate an ever‑evolving regulatory landscape—GDPR, CCPA/CPRA, emerging AI regulations, and more—while delivering measurable business value. Our platform combines deep privacy intelligence with full automation, enabling customers to connect privacy workflows to their HR, CRM, marketing, and support systems, and to run DSARs, RoPAs, and DPIAs on live data.

At brighthush, we believe that people are our greatest asset. We invest in work‑life balance with unlimited paid time off, flexible hours, and a fully remote work environment. Our culture is built on seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent, and Effective. We celebrate diversity, inclusion, and continuous learning through weekly virtual events, lunch‑n‑learns, exercise classes, and employee resource groups.

Why Join brighthush?

As a Customer Success & Implementation Manager, you will be the linchpin between our cutting‑edge platform and the enterprise customers who rely on it to protect personal data and build trust. This role is outcome‑driven and revenue‑neutral—your success is measured by the adoption, efficiency, and ROI that your customers experience, not by sales targets. You will work with senior stakeholders, cross‑functional teams, and a global community of privacy professionals, while continuously expanding your technical and strategic skill set.

Key Responsibilities

• End‑to‑End Implementation Leadership – Own the full implementation lifecycle for enterprise customers, from kickoff through go‑live and beyond. Coordinate with product, engineering, and support teams to ensure seamless delivery.
• Customer Enablement & Training – Design and deliver tailored training programs that empower customers to configure and manage their own brighthush platform across all modules. Facilitate workshops, webinars, and on‑site sessions.
• AI & Automation Adoption – Champion the use of brighthush’s Arc Intelligence suite, an AI‑powered feature set that streamlines privacy workflows. Show customers how to integrate AI assistants via our MCP server to unlock new efficiencies.
• Integration Architecture – Work with customers’ IT teams to scope, design, and implement data connectors (APIs, SSO, data pipelines) that link brighthush to HR, CRM, marketing, and support systems. Build and maintain Worakto integration recipes that reflect real data flows.
• Feature Request Management – Capture and prioritize customer feature requests, develop business cases, and manage expectations through transparent communication.
• Trusted Advisor & Primary Contact – Serve as the main point of contact for all customer success matters, building long‑term relationships with C‑suite executives and operational leaders.
• Business Reviews & Outcome Reporting – Conduct quarterly business reviews that focus on measurable outcomes—adoption rates, compliance metrics, and ROI—rather than mere activity logs.
• Renewal Risk Identification – Monitor customer health scores, usage patterns, and engagement levels to flag renewal risk early and collaborate with the sales team on retention strategies.

Essential Qualifications

• Experience – 5+ years leading SaaS implementations or Customer Success engagements with enterprise clients, preferably within Fortune 1000 organizations.
• Technical Proficiency – Deep understanding of SaaS architecture, API integrations, SSO, data connectors, and troubleshooting platform configurations.
• AI Fluency – Familiarity with AI‑enabled SaaS products and the ability to articulate business value to both technical and non‑technical stakeholders.
• Consultative Mindset – Skill in translating complex regulatory and technical concepts into simple, outcome‑driven solutions.
• Project Management Mastery – Proven track record managing multi‑workstream projects; PMP or comparable certification is a plus.
• Business Acumen – Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).
• Change Management Agility – Ability to navigate competing priorities and influence cross‑functional stakeholders toward resolution.
• Communication Excellence – Executive‑level presence with the ability to engage both technical and business audiences.
• Curiosity & Accountability – Self‑starter who seeks continuous learning and holds self and teams accountable for excellence.
• Training & Enablement Experience – Proven ability to teach technical topics to non‑technical audiences and leave them self‑sufficient.
• Tool Proficiency – Comfortable using brighthush’s CRM (brighthush), Gong, and Claude for communication and analytics.

Preferred (Nice to Have) Skills

• Hands‑on experience with privacy platforms such as OneTrust or Securiti.
• Experience using AI assistants connected to business systems via MCP.
• Working knowledge of GDPR, CCPA/CPRA, emerging AI regulation, and practical application of DSARs, RoPAs, and DPIAs.
• Spanish fluency (both written and spoken).

What You’ll Gain

• Career Growth – Rapid progression to senior leadership roles in Customer Success, Product Management, or Enterprise Solutions. Opportunities to lead global initiatives and shape the future of privacy technology.
• Learning & Development – Access to industry‑leading training programs, certifications, and conferences. Mentorship from senior executives and subject‑matter experts.
• Impact – Direct influence on how thousands of organizations protect personal data, reduce risk, and build trust with their customers.
• Flexibility – Fully remote work model with a global team, enabling you to work from anywhere while collaborating across time zones.
• Recognition – Semi‑annual awards, paid vacation, and public acknowledgment of exceptional contributions.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity options. Additional benefits include:

• Unlimited paid time off and flexible working hours.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Wellness stipend and mental health resources.
• Continuous learning budget for courses, certifications, and conferences.
• Inclusive and supportive work environment with employee resource groups.

How to Apply

If you are passionate about driving adoption of privacy technology, thrive in a fast‑paced, outcome‑driven environment, and want to make a real difference for enterprise customers, we encourage you to apply today. Join brighthush and help shape the future of data privacy.

Ready to take the next step?