Experienced Mental Health Patient Advocate – Front‑Line Customer Service & Clinical Coordination at brighthush

About brighthush and the Future of Precision Medicine

brighthush is a trailblazer in the field of precision medicine, harnessing the power of genetics to transform patient care worldwide. With more than three decades of expertise, we develop cutting‑edge molecular diagnostic tests that empower clinicians across oncology, women’s health, and mental health to deliver personalized, evidence‑based treatments. Our mission is simple yet profound: to improve lives through science, innovation, and compassionate care.

As a Patient Advocate, you will be the first point of contact for a diverse range of stakeholders—including clinics, physicians, medical staff, and patients—providing empathy, clarity, and expert guidance throughout the testing journey. Your role will directly influence patient outcomes, streamline clinical workflows, and reinforce brighthush’s reputation as a trusted partner in healthcare.

Key Responsibilities

In this dynamic position, you will manage complex inbound and outbound inquiries, coordinate testing services, and serve as the central hub connecting multiple departments. Your day‑to‑day tasks will include:

• Reviewing Test Requests: Examine patient specimen forms and supporting documentation to ensure accuracy and timeliness before laboratory processing.
• Provider Collaboration: Work closely with healthcare providers to complete required documentation and facilitate sample submission.
• Insurance Verification: Confirm patient eligibility and benefit levels, ensuring seamless billing and coverage.
• Patient Communication: Explain insurance coverage, test details, and turnaround times with empathy and clarity.
• Phone Presence: Maintain a 60‑80% phone engagement, delivering prompt, professional service.
• Independent Workflow Management: Own assigned tasks, meet production and quality metrics, and maintain high standards of accuracy.
• Cross‑Functional Coordination: Act as the liaison among technology, revenue cycle, field sales, and laboratory teams to expedite order processing and billing.
• Process Improvement: Identify trends, report issues, and collaborate with leadership to develop best practices that elevate customer experience.
• Quality Assurance: Participate in QA initiatives, ensuring compliance with internal standards and external regulations.
• Regulatory Compliance: Adhere to CLIA, HIPAA, and other applicable regulations to safeguard patient privacy and data integrity.

Essential Qualifications

• High school diploma or equivalent with a minimum of one year of relevant experience, or an associate’s or bachelor’s degree.
• Fluency in Spanish is highly encouraged and will be considered a strong advantage.
• Exceptional interpersonal and communication skills, both verbal and written.
• High typing speed and accuracy, with a preference for candidates who demonstrate proficiency in data entry.
• Strong listening, transcription, and self‑review capabilities.
• Proficiency with PC applications, including Microsoft Excel, Word, email, and internet research.
• Ability to manage multiple tasks simultaneously under pressure, while maintaining meticulous attention to detail.
• Excellent organizational and task‑management skills, coupled with sound professional judgment.
• Problem‑solving mindset and a knack for identifying patterns and trends.
• Team‑player attitude, with a passion for supporting colleagues and delivering outstanding customer service.

Preferred Qualifications

• Experience in a clinical or laboratory environment, particularly within the genetics or diagnostics industry.
• Knowledge of CLIA and HIPAA regulations, or a proven track record of compliance in a regulated setting.
• Experience with electronic health record (EHR) systems or laboratory information management systems (LIMS).
• Previous exposure to insurance verification and billing processes in a healthcare context.
• Multilingual abilities beyond Spanish, such as Mandarin, French, or Arabic.

Core Skills & Competencies

• Customer‑Centric Mindset: Delivering empathy, clarity, and timely solutions to patients and providers.
• Analytical Thinking: Interpreting complex documentation and identifying discrepancies.
• Technical Proficiency: Navigating multiple software platforms with ease.
• Time Management: Prioritizing tasks to meet production and quality targets.
• Collaboration: Building strong relationships across departments to streamline workflows.
• Adaptability: Thriving in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Patient Advocate, you will have access to:

• Structured onboarding and continuous training programs focused on genetics, regulatory compliance, and customer service excellence.
• Mentorship from senior advocates and cross‑functional leaders.
• Opportunities to transition into roles such as Clinical Coordinator, Quality Assurance Analyst, or Revenue Cycle Specialist.
• Participation in industry conferences, webinars, and certification courses.
• Internal mobility programs that encourage lateral moves across departments to broaden skill sets.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative culture where every voice matters. Our values—innovation, integrity, and impact—guide our daily interactions. You can expect:

• A supportive team that celebrates successes and learns from challenges.
• Flexible work arrangements, including hybrid and remote options, to support work‑life balance.
• A commitment to diversity, equity, and inclusion, with initiatives that promote belonging at every level.
• Regular team‑building events, wellness programs, and community outreach projects.
• Transparent communication from leadership, ensuring you’re always informed about company goals and initiatives.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that reflects your expertise and contributions. In addition, you will enjoy:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance programs and mental health resources.
• Professional development budget and tuition reimbursement.
• Employee recognition programs and performance bonuses.

Why Join brighthush?

By becoming a Patient Advocate at brighthush, you will:

• Play a pivotal role in delivering life‑changing genetic insights to patients worldwide.
• Work alongside passionate scientists, clinicians, and innovators who are reshaping the future of medicine.
• Benefit from a culture that values your growth, well‑being, and professional fulfillment.
• Contribute to a mission that aligns with your desire to make a tangible difference in people’s lives.

Ready to Make an Impact?

If you are driven by empathy, precision, and a commitment to excellence, we invite you to apply for the Patient Advocate position at brighthush. Join us in transforming patient care through the power of genetics and be part of a team that truly cares about the future of medicine.

To apply, please click the link below and submit your application. We look forward to exploring how your unique talents can help us continue to lead the way in precision medicine.