Senior Customer Success Manager – Enterprise Key Accounts & Strategic Growth Lead

About brighthush and the Future of Customer Success

At brighthush, we’re redefining how businesses unlock value from technology. Our mission is to empower enterprises to thrive in a digital-first world by delivering intuitive, data‑driven solutions that transform operations, enhance customer experiences, and accelerate growth. As a global leader in SaaS, we serve a diverse portfolio of high‑value clients across industries such as finance, healthcare, retail, and manufacturing. Our culture is built on collaboration, continuous learning, and a relentless focus on customer outcomes.

We’re looking for a seasoned Customer Success Manager who can take ownership of our most strategic accounts, drive expansion, and become a trusted advisor to senior executives. If you thrive in a fast‑paced, cross‑functional environment and are passionate about turning data into actionable insights, brighthush is the place for you.

Key Responsibilities

As the primary relationship owner for a portfolio of enterprise customers, you will:

• Strategic Account Planning: Develop and execute comprehensive account plans that translate customer goals into measurable initiatives, ensuring alignment with product roadmaps and business objectives.
• Relationship Building: Cultivate long‑term, trusted partnerships with key stakeholders, including C‑suite executives, to influence adoption, expansion, and multi‑year partnership alignment.
• Revenue Growth: Identify, qualify, and close upsell and cross‑sell opportunities through consultative recommendations and value‑based selling, consistently meeting or exceeding quarterly revenue targets.
• Data‑Driven Insights: Analyze customer usage trends, performance benchmarks, and market dynamics to uncover risks, opportunities, and expansion potential; partner with Strategy and Product teams to deliver actionable, data‑driven recommendations.
• Renewal & Forecasting: Lead renewal forecasting, risk mitigation, and commercial conversations, ensuring accurate, up‑to‑date account information and forecasts in Salesforce.
• Strategic Advisory: Serve as a strategic advisor with deep knowledge of marketing strategies, competitive landscapes, and product differentiation, guiding customers toward optimal outcomes.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs across the organization.
• Escalation Management: Manage escalations with sound judgment, ensuring timely resolution and clear communication across internal and external stakeholders.
• Thought Leadership: Represent brighthush at customer meetings, industry events, and association conferences (up to 10% travel), sharing insights and building brand credibility.
• Continuous Improvement: Participate in internal program meetings, contribute insights that support the broader Customer Success organization, and drive process enhancements.

Essential Qualifications

• Minimum 5 years of experience in Customer Success or revenue‑driving, customer‑facing roles, ideally within a SaaS environment.
• 2+ years of proven success generating, qualifying, negotiating, and closing upsell/cross‑sell opportunities.
• Proficiency with Salesforce or a comparable CRM platform.
• Bachelor’s or Master’s degree preferred.
• Experience managing a portfolio of ~40 enterprise‑level B2B accounts with complex organizational structures.
• Strong executive presence and the ability to influence senior leaders across a matrixed organization.
• Advanced understanding of subscription economics, customer lifecycle, and value realization.
• Excellent written, verbal, and interpersonal communication skills, including the ability to present to executive audiences.
• Strong organizational and time‑management skills with the ability to prioritize a high‑volume, high‑touch book of business.
• Willingness to attend industry events, trade shows, and association meetings, including evenings and weekends as needed.

Preferred Qualifications & Certifications

• Industry certifications such as NARPM, CAI, or equivalent are highly desired.
• Experience providing customer insights to internal teams to inform product development and go‑to‑market strategy.
• Comfortable using data analytics tools and customer success platforms to manage workflows, forecast renewals, and track account health.
• Experience navigating escalations, objections, and sensitive customer conversations with diplomacy and confidence.

Core Skills & Competencies

• Strategic Account Management
• Revenue Expansion & Forecasting
• Data Analysis & Insight Generation
• Executive Stakeholder Management
• Cross‑Functional Collaboration
• Consultative Selling & Value Proposition Development
• Problem Solving & Decision Making
• Communication & Presentation
• Project Management & Prioritization
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Manager, you’ll have the opportunity to:

• Progress to Senior CSM, Account Director, or Customer Success Leadership roles.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Participate in leadership development programs, mentorship, and industry conferences.
• Access to a robust learning platform with courses on sales, product, leadership, and data analytics.

Company Culture & Work Environment

brighthush fosters an inclusive, collaborative culture where every voice matters. We champion:

• Remote‑first flexibility with a hybrid model that supports work‑life balance.
• Transparent communication and open feedback loops.
• Team‑based recognition and celebration of achievements.
• Commitment to diversity, equity, and inclusion across all levels.
• Community engagement initiatives and volunteer opportunities.

Compensation, Perks, and Benefits

While the exact compensation will vary based on location, experience, and qualifications, brighthush offers a competitive package that includes:

• Base salary range: USD $29.52 – $50.29 per hour (or equivalent annual salary).
• Performance‑based bonus structure tied to individual and company goals.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, holidays, and flexible vacation policies.
• Professional development budget and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.
• Employee stock purchase plan and equity options for eligible roles.

Why Join brighthush?

When you join brighthush, you become part of a forward‑thinking organization that values innovation, customer success, and personal growth. You’ll work alongside passionate professionals who are dedicated to delivering measurable impact for our clients and driving the future of SaaS. If you’re ready to take ownership of high‑value accounts, influence strategic outcomes, and accelerate your career, we want to hear from you.

Ready to Make an Impact?

Apply today and become a key player in shaping the success stories of our enterprise customers. Let’s build the future together at brighthush.