Experienced Multilingual Customer Success Officer – Brighthush Banking & Finance Solutions (NL/FR/EN)

About Brighthush

Brighthush is a forward‑thinking fintech startup that is redefining the way self‑employed professionals manage their finances. Our mission is simple yet ambitious: to eliminate the bureaucratic burden of taxes and banking for freelancers, enabling them to focus on what they do best—creating, innovating, and growing their businesses. With a cutting‑edge mobile app that automatically sets aside tax reserves, processes payments, and offers real‑time financial insights, Brighthush is turning the future of self‑determined work into a tangible reality.

Founded by a team of seasoned entrepreneurs and backed by renowned investors, Brighthush operates in a fast‑paced, high‑growth environment. We are expanding our footprint across Belgium and beyond, and we’re looking for passionate, customer‑centric professionals who want to make a real impact in the lives of freelancers and small business owners.

Why Join Brighthush?

• Innovative Product Portfolio: Work with a product that is reshaping the financial landscape for the gig economy.
• Dynamic Team Culture: Collaborate with talented engineers, designers, marketers, and product managers from across Europe.
• Growth & Learning: Rapid career progression, mentorship from founders, and a steep learning curve that will sharpen your skill set.
• Work‑Life Balance: Flexible working hours, remote‑first policy, and generous vacation days.
• Competitive Compensation: Attractive base salary, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

As a Customer Success Officer at Brighthush, you will be the frontline advocate for our users, ensuring they derive maximum value from our banking solution. Your day‑to‑day tasks will include:

• Providing proactive, multilingual support (Dutch, French, English) to a growing user base across Belgium.
• Acting as the liaison between customers and our banking partner, translating user feedback into actionable insights.
• Designing and iterating on user communication strategies—emails, in‑app messages, and help center content—to improve onboarding and retention.
• Collaborating closely with the Berlin and Brussels product teams to refine user journeys and feature rollouts.
• Leading A/B tests and usability studies to identify friction points and propose data‑driven solutions.
• Monitoring key performance indicators (KPIs) such as Net Promoter Score (NPS), churn rate, and customer satisfaction scores, and reporting findings to senior leadership.
• Contributing to the continuous improvement of internal processes, including ticket triage, escalation protocols, and knowledge base updates.

Essential Qualifications

• Completed university degree or equivalent professional experience in business, finance, or a related field.
• Fluency in Dutch, French, and English—both written and spoken.
• Strong interpersonal skills with a genuine empathy for the challenges faced by freelancers and small business owners.
• Hands‑on, results‑oriented mindset with a proven track record of taking initiative and driving projects to completion.
• Passion for self‑employment and a solid understanding of the gig economy’s financial pain points.
• Experience in a customer success, support, or account management role within a fintech or SaaS environment is highly desirable.
• Comfortable using CRM tools (e.g., HubSpot, Zendesk) and data analytics platforms (e.g., Google Analytics, Mixpanel).

Preferred Skills & Competencies

• Project management skills—capable of juggling multiple priorities while maintaining high quality.
• Analytical mindset—ability to interpret data, identify trends, and recommend actionable improvements.
• Creative problem‑solving—think outside the box to deliver innovative customer experiences.
• Team player—collaborate seamlessly with cross‑functional teams in a distributed environment.
• Adaptability—thrives in a fast‑moving startup culture where priorities can shift quickly.

Career Growth & Learning Opportunities

At Brighthush, we believe that investing in our people is the key to sustainable success. As a Customer Success Officer, you will:

• Progress into senior or lead roles within the Customer Success organization, overseeing larger teams and more complex initiatives.
• Take ownership of cross‑functional projects that influence product strategy, marketing campaigns, and partner integrations.
• Participate in mentorship programs with founders and senior leaders, gaining insights into strategic decision‑making.
• Attend industry conferences, workshops, and training sessions—both virtual and in‑person—to stay ahead of fintech trends.
• Benefit from a culture that encourages experimentation, learning from failure, and celebrating successes.

Work Environment & Company Culture

Brighthush is built on the principles of transparency, agility, and inclusivity. Our team values:

• Open Communication: Regular all‑hands meetings, transparent OKRs, and an open‑door policy with founders.
• Collaboration: Cross‑functional squads that work together to deliver end‑to‑end solutions.
• Flexibility: Remote‑first policy with optional on‑site hubs in Brussels, Berlin, and other European cities.
• Fun & Community: Quarterly team events, off‑sites across Europe, and a vibrant social calendar.
• Diversity & Inclusion: A commitment to creating a welcoming environment for people of all backgrounds.

Compensation & Benefits

• Base Salary: €3,335 per month (annualized at 13.92 months).
• Performance Bonus: Quarterly bonuses tied to individual and company KPIs.
• Meal Vouchers: €8 per day.
• Eco Chèques: €250 per year to support sustainable commuting.
• Health Insurance: Comprehensive coverage through DKV.
• Paid Time Off: 25 days of vacation annually, plus public holidays.
• Remote Work: Flexible work-from-home options.
• Professional Development: Budget for courses, Apply for this job