Senior Customer Success Manager – Digital Health & Radiology Solutions – Lead Implementation, Data Analytics, and Strategic Partnerships at brighthush

About brighthush

brighthush is redefining the way patients, employers, and payers experience radiology. With a network of over 5,000 vetted imaging providers across 48 states, we bring a concierge‑style approach to medical imaging that cuts costs by 60–80% and eliminates surprise bills. Our mission is simple: make high‑quality radiology accessible, affordable, and transparent for everyone. By combining cutting‑edge technology, data‑driven insights, and a relentless focus on customer success, brighthush is positioned to become the industry standard for radiology services.

Why Join brighthush?

• Impact at Scale – Your work will directly influence the health outcomes of thousands of patients and the financial health of employers nationwide.
• Innovative Culture – We thrive on experimentation, data‑backed decision making, and a collaborative spirit that spans product, engineering, and sales.
• Growth Opportunities – From leading cross‑functional initiatives to shaping product roadmaps, you’ll have the chance to accelerate your career trajectory.
• Competitive Compensation – A robust base salary, performance bonus, equity, and comprehensive benefits package.

Key Responsibilities

As a Senior Customer Success Manager, you will be the linchpin between our clients and the brighthush platform. Your role blends project management, stakeholder engagement, and data analytics to ensure a seamless customer journey from onboarding to long‑term success.

• End‑to‑End Implementation – Lead the full onboarding lifecycle, including configuring customer‑specific data feeds, mapping integration points, and validating data accuracy.
• Strategic Stakeholder Management – Build and nurture trusted relationships with C‑suite executives, benefits managers, and IT leads. Serve as the primary escalation point and strategic advisor.
• Reporting & Analytics – Design and deliver actionable dashboards, performance metrics, and ROI analyses that demonstrate tangible value to clients.
• Customer Advocacy – Capture customer feedback, champion their needs within brighthush, and influence product enhancements.
• Process Optimization – Identify bottlenecks, propose automation, and refine workflows to improve implementation speed and customer satisfaction.
• Cross‑Functional Collaboration – Partner with Sales, Product, Engineering, and Support teams to align on customer goals and deliver a unified experience.

Essential Qualifications

• 5+ years of experience in Customer Success or Account Management within a digital health or benefits administration environment.
• Proven ability to manage complex data integrations, including HL7, FHIR, and API‑based feeds.
• Strong project management skills with a track record of delivering multi‑phase initiatives on time and within budget.
• Exceptional communication skills – both written and verbal – with the ability to translate technical concepts for non‑technical stakeholders.
• Analytical mindset: experience building dashboards, interpreting data, and turning insights into actionable recommendations.
• Demonstrated success in building strategic relationships with key decision makers.
• Comfortable working in a fast‑paced, ambiguous environment and driving clarity for the team.

Preferred Qualifications

• Experience in the radiology or broader medical imaging sector.
• Background in health insurance, employer benefits, or payer analytics.
• Familiarity with healthcare data standards (e.g., DICOM, HL7, FHIR).
• Previous experience leading a Customer Success team or scaling CS operations.
• Knowledge of data privacy regulations such as HIPAA and GDPR.

Core Skills & Competencies

• Technical Proficiency – Comfortable with API documentation, data mapping, and troubleshooting integration issues.
• Strategic Thinking – Ability to align client objectives with brighthush’s value proposition and roadmap.
• Data Literacy – Skilled in SQL, Excel, and BI tools (Tableau, Looker, Power BI).
• Leadership – Strong influence skills, mentorship mindset, and a collaborative approach to cross‑functional projects.
• Customer‑Centricity – Passion for delivering exceptional service and turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and career acceleration. As a Senior Customer Success Manager, you will:

• Lead high‑impact projects that shape the future of radiology services.
• Mentor junior CS team members and contribute to the development of best‑practice playbooks.
• Participate in cross‑departmental initiatives that influence product strategy and go‑to‑market plans.
• Attend industry conferences, webinars, and training sessions to stay ahead of healthcare technology trends.
• Be considered for leadership roles such as Director of Customer Success or Head of Strategic Partnerships.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and inclusivity. Our remote‑first model empowers teams to work from anywhere while maintaining strong collaboration through weekly syncs, hackathons, and virtual coffee chats. We celebrate diversity, encourage open dialogue, and reward ideas that drive measurable impact.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $110,000 – $135,000 (commensurate with experience).
• Performance‑based bonus structure.
• Equity participation – share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including mental health resources and gym memberships.

Fraud & Security Notice

brighthush uses the brighthush.com email domain exclusively. If you receive a job offer or communication from a recruiter claiming to represent brighthush but using a different domain, please report it to law enforcement and to [email protected].

Equal Employment Opportunity

brighthush is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities throughout the hiring process.

Ready to Make a Difference?

If you are passionate about transforming radiology, thrive in a fast‑paced, data‑driven environment, and want to lead the charge in customer success, we want to hear from you. Join brighthush and help us deliver high‑quality, affordable imaging services to patients across the nation.