Seasoned Specialist Customer Service Representative – Data Accuracy & Medical Records Coordination in Phoenix, Full‑Time

About brighthush and the Opportunity

At brighthush, we are redefining the way healthcare data is managed, shared, and protected. Our mission is to empower medical professionals with reliable, real‑time information that improves patient outcomes and streamlines clinic operations. We pride ourselves on a culture of innovation, integrity, and inclusivity, where every team member’s voice is heard and every contribution is valued.

We are currently expanding our Phoenix office and looking for a dedicated Specialist Customer Service Representative to join our growing team. If you thrive in a fast‑paced medical environment, have a passion for data accuracy, and enjoy building professional relationships with clinics and healthcare providers, this role is designed for you.

Key Responsibilities

• Data Entry & Verification: Accurately input and validate patient and clinic data into our secure electronic health record (EHR) system, ensuring 100% compliance with HIPAA and internal quality standards.
• Medical Terminology Management: Utilize your knowledge of medical terminology to interpret and translate clinical documentation, lab results, and referral notes into standardized data fields.
• Multi‑System Proficiency: Navigate and reconcile information across multiple platforms—including our proprietary CRM, EHR, and billing systems—demonstrating technical agility and a quick learning curve.
• Outbound Outreach: Conduct professional, courteous outbound calls to clinics, hospitals, and physician offices to request missing records, clarify documentation, and confirm data accuracy.
• Quality Assurance: Perform regular audits of entered data, identify discrepancies, and collaborate with the quality team to implement corrective actions.
• Collaboration & Communication: Work closely with the data analytics, compliance, and customer support teams to resolve issues, share insights, and contribute to continuous improvement initiatives.
• Compliance & Confidentiality: Adhere strictly to all privacy regulations, internal policies, and ethical guidelines when handling sensitive medical information.

Essential Qualifications

• Minimum of 1 year experience in a medical data entry or customer service role.
• Strong familiarity with medical terminology and clinical documentation practices.
• Exceptional data entry accuracy and meticulous attention to detail.
• Proficient in using multiple software systems, with a demonstrated ability to learn new tools quickly.
• Excellent verbal communication skills, comfortable on the phone, and able to convey complex information clearly and professionally.
• Reliable, punctual, and able to commit to a full‑time, on‑site schedule (Monday‑Friday).
• High level of integrity and a strong commitment to maintaining confidentiality.

Preferred Qualifications

• Experience working in a clinical or hospital setting.
• Knowledge of HIPAA regulations and data privacy best practices.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM platforms.
• Previous experience in a call center or customer support environment handling high call volumes.
• Demonstrated ability to work independently while also thriving in a collaborative team setting.

Skills & Competencies

• Technical Proficiency: Comfortable with data management tools, spreadsheets, and database queries.
• Analytical Thinking: Ability to identify patterns, spot errors, and propose solutions.
• Communication: Clear, concise, and professional in both written and verbal interactions.
• Time Management: Prioritize tasks effectively to meet daily and weekly targets.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Customer‑Centric Mindset: Focus on delivering exceptional service to internal and external stakeholders.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Specialist Customer Service Representative, you will have the opportunity to:

• Progress into senior data management or quality assurance roles.
• Take on project leadership responsibilities for process improvement initiatives.
• Participate in ongoing training programs covering advanced medical terminology, data analytics, and regulatory compliance.
• Earn certifications such as Certified Medical Records Technician (CMRT) or Certified Professional in Healthcare Information Management Systems (CPHIMS) through our tuition reimbursement program.
• Engage with cross‑functional teams to influence product development and customer experience strategies.

Work Environment & Company Culture

Our Phoenix office is a vibrant, collaborative space designed to foster creativity and teamwork. You’ll find:

• A supportive, inclusive culture that celebrates diversity and encourages open dialogue.
• Flexible work arrangements, including hybrid options for roles that allow remote work.
• Regular team‑building events, wellness programs, and community outreach initiatives.
• State‑of‑the‑art technology infrastructure that empowers you to work efficiently and securely.
• Transparent communication from leadership, with regular town‑hall meetings and feedback loops.

Compensation & Benefits

While the base pay for this role starts at $19 per hour, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive salary with performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible sick leave.
• Employee assistance program and mental health resources.
• Professional development stipend and tuition reimbursement.
• On‑site wellness amenities such as a fitness center and healthy snack bar.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re contributing to a mission that directly impacts patient care and healthcare efficiency. You’ll work alongside passionate professionals who are committed to excellence, innovation, and community impact. Our culture values your unique perspective, encourages continuous learning, and rewards your dedication with tangible growth opportunities.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join a team that is shaping the future of healthcare data management.

Apply to this position at brighthush

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.