Experienced Part‑Time Customer Success Manager – Remote Coaching & Client Engagement Specialist for Global Neuroscience Wellness Programs

About brighthush

At brighthush, we are on a mission to unlock the full potential of every brain—regardless of age, profession, or starting point. Our cutting‑edge, evidence‑based neuroscience solutions empower individuals to improve sleep, processing speed, energy, peak performance, and creativity while reducing stress, anxiety, and ADHD symptoms. By combining advanced technology with personalized coaching, we deliver comprehensive neurological baseline assessments that guide individualized training plans, including neurofeedback, heart‑rate variability training, vision therapy, and neuropsychological consultation.

Based in Denver, North Carolina, brighthush serves a global clientele through telemedicine, working with C‑suite leaders, professional athletes, children with attention challenges, and anyone looking to optimize their cognitive health. Our culture is built on curiosity, compassion, and a relentless commitment to scientific rigor. We celebrate diversity, foster continuous learning, and empower our team members to grow both personally and professionally.

Why Join brighthush?

• Impact at Scale: Your coaching will help clients achieve measurable improvements in focus, resilience, and overall well‑being.
• Flexible Remote Work: Work from anywhere while staying connected to a vibrant, multidisciplinary team.
• Professional Growth: Access to ongoing training in neuroscience, coaching methodologies, and data analytics.
• Collaborative Culture: Work alongside neuroscientists, data scientists, and wellness experts in a supportive, mission‑driven environment.
• Competitive Compensation: $25 per hour, paid bi‑weekly, with the potential to increase hours and responsibilities based on performance.

Key Responsibilities

As a Part‑Time Customer Success Manager, you will be the primary point of contact for our clients, guiding them from onboarding through ongoing coaching. Your role will blend empathy, organization, and analytical thinking to create a seamless, high‑touch experience.

• Client Onboarding: Facilitate smooth onboarding by reviewing assessment results, setting clear expectations, and aligning coaching plans with individual goals.
• One‑on‑One Coaching Sessions: Conduct regular virtual coaching calls, providing actionable feedback, motivation, and accountability.
• Progress Tracking: Monitor key metrics, update client dashboards, and report on progress toward personalized objectives.
• Accountability & Motivation: Use proven coaching techniques to keep clients engaged, celebrate milestones, and address challenges proactively.
• Communication Excellence: Respond to emails and messages promptly, maintaining a professional tone and clear, concise language.
• Documentation: Record session notes, action items, and outcomes in our CRM, ensuring data integrity and accessibility for the team.
• Team Collaboration: Partner with neuroscientists, data analysts, and program managers to tailor support and refine coaching strategies.
• Continuous Improvement: Analyze client feedback, identify trends, and recommend process enhancements to elevate the overall client experience.

Essential Qualifications

• Proven experience in coaching, mentoring, client success, or a related field.
• Exceptional listening and interpersonal skills, with the ability to build trust quickly with diverse clients.
• Strong organizational skills and the capacity to work independently while managing multiple priorities.
• Background in business, wellness, education, or personal development is a plus.
• Excellent verbal and written communication skills, including the ability to explain complex concepts in simple terms.
• Experience working in healthcare, wellness, neuroscience, or a client‑facing environment is highly desirable.
• Proficiency with CRM or client management systems and comfort using digital communication tools.
• Analytical mindset to interpret client feedback, track metrics, and support data‑driven improvements.

Preferred Qualifications

• Certification or training in coaching methodologies (e.g., GROW, NLP, or similar frameworks).
• Experience with telemedicine platforms and virtual coaching tools.
• Knowledge of neurofeedback, heart‑rate variability, or vision therapy concepts.
• Familiarity with data analytics tools (e.g., Excel, Tableau, or similar).
• Experience in a multidisciplinary team environment, collaborating across scientific, clinical, and business functions.

Skills & Competencies

• Client‑Centric Mindset: Passion for creating positive, empathetic client experiences.
• Communication: Clear, concise, and engaging verbal and written communication.
• Problem‑Solving: Ability to identify challenges and develop creative solutions.
• Time Management: Efficiently manage time, prioritize tasks, and meet deadlines.
• Adaptability: Thrive in a fast‑moving, evolving environment.
• Team Player: Collaborate effectively with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you will have access to:

• Monthly learning sessions on the latest neuroscience research and coaching techniques.
• Mentorship from senior neuroscientists and business leaders.
• Opportunities to contribute to product development and client‑experience initiatives.
• Potential to transition into full‑time roles or specialized positions within the organization.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected through weekly team huddles, virtual coffee chats, and collaborative project tools. We value work‑life balance, encourage regular breaks, and celebrate achievements—both big and small. Our team is diverse, inclusive, and driven by a shared passion for improving lives through science.

Compensation, Perks, & Benefits

• Hourly Rate: $25 per hour, paid bi‑weekly via direct deposit.
• Hours: 15–20 hours per week, with the possibility to increase based on performance and expanded responsibilities.
• Independent Contractor Status: 1099 arrangement with flexible scheduling.
• Remote Work: Work from home or any location of your choice.
• Professional Development: Access to webinars, conferences, and courses related to neuroscience, coaching, and client success.
• Health & Wellness Resources: Discounts on wellness programs, meditation apps, and fitness memberships.
• Team Events: Occasional in‑person events and travel opportunities for key projects.

How to Apply

If you are a people‑focused professional with a passion for coaching and a desire to make a tangible difference in people’s lives, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success Manager role.

Ready to help clients unlock their full potential? and join a team that is redefining the future of brain health.