Experienced Part‑Time Remote Customer Service Representative – Maryland Resident – 29 Hours/Week – Brighthush Outdoor Resource Support
About Brighthush
Brighthush is a trailblazing leader in the outdoor resource management industry, dedicated to protecting natural and cultural treasures while making them accessible to everyone. For over four decades, we have partnered with public agencies, state parks, and conservation organizations to provide cutting‑edge software and services that streamline reservation systems, ticketing, and permit management. Our mission is simple yet profound: to steward resources for future generations, create opportunities for genuine enjoyment of the outdoors today, and expand access so more people can experience its benefits.
At Brighthush, we believe that technology should empower both agencies and the public. By transforming our platform with smarter automation, data‑driven insights, and seamless community connections, we give agencies the capacity to conserve what matters most while enabling customers to enjoy it to the fullest. Whether it’s booking a campground, purchasing a hunting license, or exploring a new trail, our solutions make the experience effortless and memorable.
Why Join Brighthush?
As a part‑time, fully remote Customer Service Representative, you’ll become an integral part of a dynamic team that serves millions of outdoor enthusiasts across the United States. Brighthush offers a culture of collaboration, continuous learning, and innovation—values that are reflected in every interaction with our customers. You’ll have the opportunity to:
- Work from the comfort of your own home while maintaining a flexible schedule that includes evenings and weekends.
- Contribute to a mission‑driven organization that directly impacts conservation efforts and public enjoyment of the outdoors.
- Grow your professional skill set through ongoing training, mentorship, and access to industry‑leading tools.
- Be part of a supportive, inclusive community that values diversity, creativity, and work‑life balance.
Key Responsibilities
As a Customer Service Representative at Brighthush, you will be the frontline ambassador for our brand, ensuring every customer interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day responsibilities will include:
- Inbound & Outbound Communication: Respond to calls, chats, and emails, providing clear, concise information about reservations, permits, and general inquiries.
- Reservation & Ticketing Support: Assist customers in booking campgrounds, purchasing tickets, and obtaining permits, following established procedures and scripts.
- Issue Resolution: Identify and resolve customer concerns, escalating complex issues to the appropriate department when necessary.
- Accurate Documentation: Record all customer interactions in our contact center system, ensuring data integrity and compliance with Brighthush policies.
- Performance Management: Meet individual Key Performance Indicators (KPIs) and contribute to departmental goals for customer service excellence.
- Team Collaboration: Communicate effectively with leadership and teammates during shifts, ensuring smooth handoffs and a cohesive work environment.
- Continuous Improvement: Participate in training, coaching, and feedback sessions to refine skills and stay current with best practices.
- Additional Duties: Perform other tasks as assigned to support the contact center’s overall success.
Essential Qualifications
To thrive in this role, you should bring the following:
- High School Diploma or equivalent.
- Minimum of 1 year of inbound contact center experience.
- At least 2 years of customer‑facing experience in a service role.
- Proficiency in Brighthush Office Suite (Word, Outlook, Excel, PowerPoint).
- Typing speed of 50+ words per minute and comfort with telecommunication tools, chat, and SMS.
- Strong verbal and written communication skills with meticulous attention to detail.
- Ability to remain calm, professional, and empathetic under pressure.
- Excellent listening skills and the capacity to build rapport quickly.
- Ownership mindset—taking responsibility for delivering exceptional service.
Preferred Qualifications
While not mandatory, the following experience will set you apart:
- Familiarity with contact center software such as Brighthush Connect or Brighthush.
- Experience using online tools and general internet skills.
- Previous exposure to outdoor resource management or related industries.
- Knowledge of Brighthush’s platform and services.
Skills & Competencies
Success at Brighthush requires a blend of technical proficiency and soft skills:
- Customer‑Centric Mindset: Passion for helping people and a genuine interest in outdoor experiences.
- Problem‑Solving: Ability to analyze issues, think critically, and propose effective solutions.
- Adaptability: Comfortable working in a fast‑paced environment with evolving processes.
- Team Player: Collaborative attitude, open to feedback, and supportive of colleagues.
- Time Management: Efficiently manage multiple tasks while meeting deadlines.
- Technology Savvy: Quick learner of new software and tools.
Career Growth & Learning Opportunities
At Brighthush, we invest in your professional development. As a Customer Service Representative, you’ll gain exposure to:
- Advanced training modules on Brighthush’s platform, customer engagement strategies, and industry best practices.
- Mentorship programs that pair you with experienced team members.
- Cross‑functional projects that broaden your understanding of the entire customer journey.
- Opportunities to transition into higher‑level roles such as Team Lead, Training Specialist, or Customer Experience Manager.
Work Environment & Culture
Brighthush fosters a culture that values:
- Inclusivity: A welcoming environment for people of all backgrounds.
- Innovation: Encouragement to experiment, share ideas, and drive continuous improvement.
- Flexibility: Remote work options and adaptable schedules to support work‑life balance.
- Community: Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
- Recognition: Celebrating achievements through awards, shout‑outs, and performance bonuses.
Compensation & Benefits
While specific figures vary based on experience, Brighthush offers competitive hourly rates for part‑time roles. In addition to base pay, you’ll enjoy:
- Health, dental, and vision insurance options for part‑time employees.
- Paid time off and flexible scheduling.
- Employee discount programs for outdoor gear and Brighthush services.
- Access to a comprehensive learning portal with courses on customer service, technology, and outdoor stewardship.
- Regular performance reviews and opportunities for salary increases based on merit.