Senior Customer Success Manager – Enterprise Energy & Sustainability Solutions at brighthush

About brighthush

At brighthush, we are redefining the future of energy for the AI economy. In a world where artificial intelligence is the new frontier, the power that fuels data centers is the true competitive advantage. Our mission is simple yet ambitious: to unlock clean, reliable, and cost‑effective energy for the world’s largest enterprises. By combining cutting‑edge software with deep expertise in grid‑scale batteries, energy markets, and enterprise SaaS, we empower organizations to make smarter, data‑driven decisions about their energy portfolios.

Backed by leading venture capital firms and industry pioneers, brighthush is at the forefront of the energy intelligence revolution. We are building a platform that delivers real‑time control, complete visibility, and actionable insights across the entire energy lifecycle—from procurement and forecasting to dispatch and storage optimization. Our customers rely on us to help them reduce costs, lower emissions, and meet ambitious sustainability targets.

Role Overview

We are looking for a seasoned Customer Success Manager to become the trusted advisor for our most strategic enterprise accounts. In this high‑ownership, high‑visibility role, you will own the entire customer journey from signature onward, ensuring adoption, value realization, and revenue growth. You will work closely with senior stakeholders, cross‑functional teams, and our product roadmap to shape the future of our platform and drive the next wave of innovation in dispatch intelligence and battery storage optimization.

Why This Role Matters

• Direct impact on customer success and revenue retention for our flagship enterprise portfolio.
• Opportunity to shape the Customer Success function as brighthush scales into new product categories.
• Chance to work with senior executives in Fortune 500 companies, influencing their energy strategy.
• Collaborate with world‑class teams in Sales, Delivery, Product, and Engineering to deliver transformative solutions.

Key Responsibilities

• Relationship Ownership: Serve as the single point of contact for a book of enterprise accounts, managing all aspects of the customer lifecycle from onboarding to renewal.
• Revenue & Retention Leadership: Drive revenue retention, protect gross retention, and identify in‑footprint expansion opportunities that align with customer goals.
• Strategic Advisory: Act as a trusted energy advisor, guiding customers on PPA/VPPA portfolio management, invoice and settlement validation, generation forecasting, availability and production guarantees, and REC/EAC management.
• Executive Engagement: Conduct executive business reviews, build account health scoring models, and maintain relationships with senior stakeholders across the organization.
• Value Translation: Translate complex platform analytics into clear business value narratives and confident reporting for customers.
• Cross‑Functional Collaboration: Partner with Sales on closed‑won transitions and expansion, with Delivery on onboarding and implementation quality, and with Product to channel voice‑of‑customer into the roadmap.
• Product Evangelism: Champion brighthush’s move into real‑time dispatch intelligence and battery storage optimization, ensuring customers understand and adopt these new capabilities.
• Metrics Ownership: Own and report on key performance indicators such as revenue retention, renewal rate, customer health, and referenceable customers.

Essential Qualifications

• 4+ years of experience in Customer Success, Account Management, or client‑facing advisory/consulting roles, preferably within energy, cleantech, or enterprise SaaS.
• Deep, working knowledge of renewable energy procurement, including PPAs/VPPAs, RECs/EACs, and wholesale power markets (e.g., ERCOT, PJM, MISO, SPP).
• Proven track record managing large enterprise relationships and owning retention and expansion outcomes.
• Strong analytical mindset with the ability to interrogate technical outputs and translate them into compelling business narratives.
• Exceptional executive communication skills and a natural instinct for asking probing questions that uncover real customer needs.
• Comfortable operating in a fast‑paced startup environment, with a builder’s mindset and willingness to travel to customers (20–30%).

Preferred Qualifications

• Exposure to real‑time energy markets, dispatch optimization, battery storage, or energy trading.
• Background in energy advisory or asset management.
• Experience helping to build or scale a Customer Success function from the ground up.
• Knowledge of AI and data science applications in the energy sector.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and turning challenges into opportunities.
• Data‑Driven Decision Making: Proficiency in using data to inform strategy, measure success, and drive continuous improvement.
• Influence & Negotiation: Skilled at building trust with senior stakeholders and negotiating mutually beneficial outcomes.
• Project Management: Strong organizational skills to manage multiple accounts and initiatives simultaneously.
• Adaptability: Comfortable navigating ambiguity and evolving priorities in a high‑growth environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will:

• Lead high‑impact projects that shape the future of energy intelligence.
• Collaborate with cross‑functional leaders, gaining exposure to product strategy, sales, and engineering.
• Participate in mentorship programs and leadership workshops designed to accelerate your growth.
• Access to industry conferences, webinars, and training resources to stay ahead of market trends.
• Potential to transition into senior leadership roles such as Director of Customer Success or VP of Customer Experience.

Work Environment & Culture at brighthush

We believe that a great workplace is built on empathy, honesty, balance, and a shared commitment to sustainability. Our culture is defined by:

• Lead with Empathy: We lift each other up with humility and kindness, always putting colleagues and customers first.
• Honest & Transparent Communication: Open dialogue builds trust across teams, customers, and stakeholders.
• Move with Balance & Precision: Speed and perseverance are balanced with thoughtful reflection and precision.
• Leave the World a Better Place: Our mission drives us to create a sustainable future for generations to come.
• Inclusive & Diverse: We celebrate diverse perspectives and foster an environment where everyone feels valued.
• Flexible & Remote: Fully remote role with flexible hours, allowing you to work from anywhere while maintaining a healthy work‑life balance.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the impact you will bring to brighthush:

• Base Salary: $115,000 – $150,000, commensurate with experience and market conditions.
• Equity: Potential equity grant as part of our high‑growth startup compensation.
• Health & Wellness: Comprehensive medical, dental, and vision insurance.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Unlimited PTO to support work‑life balance.
• Professional Development: Budget for conferences, courses, and certifications.
• Remote Work: Fully remote position with flexible hours.
• Team Events: Annual retreats, virtual happy hours, and community service days.

How to Apply

If you are a strategic, data‑driven, and customer‑centric professional ready to shape the future of energy intelligence, we want to hear from you. Join brighthush and help us power the next generation of AI with clean, reliable, and cost‑effective energy.