Experienced P&C Licensed Customer Service Representative – Property & Casualty Insurance Call Center Specialist

Join brighthush as a P&C Licensed Customer Service Representative

At brighthush, we’re redefining the future of insurance customer care. With a global footprint that spans more than 60,000 professionals across 57 delivery centers, brighthush delivers measurable business value to over 400 clients worldwide. Our mission is to combine deep industry expertise with advanced digital, analytics, and operational capabilities across sectors such as Travel, Insurance, Banking, Healthcare, Manufacturing, Retail, and Logistics. Whether you’re a seasoned insurance professional or a driven customer‑service enthusiast, brighthush offers a dynamic environment where your skills can thrive and your career can accelerate.

Why brighthush?

As a leading global business process management organization, brighthush is committed to innovation, integrity, and impact. We empower our teams with:

• Cutting‑edge technology platforms that streamline policy management and customer interactions.
• Continuous learning programs that keep you ahead of industry trends.
• A culture of collaboration, recognition, and personal growth.
• Competitive compensation, comprehensive benefits, and flexible work arrangements.

Whether you’re based in Florida, West Virginia, or any other state, brighthush’s remote‑first approach lets you work from a quiet, distraction‑free environment while staying connected to a global network of experts.

Position Overview

The P&C Licensed Customer Service Representative is a pivotal role that delivers high‑quality service to customers and agents by accurately handling inquiries related to property and casualty insurance policies and billing. This position requires an active P&C license to process policy changes, resolve service issues, and ensure compliance with regulatory and company guidelines. You will manage inbound and outbound communications, document customer interactions, and provide timely, professional resolutions while maintaining a strong focus on accuracy, efficiency, and customer satisfaction.

Key Responsibilities

• Deliver Exceptional Service: Provide a positive, knowledgeable, and professional experience to customers and agents across all interactions.
• High‑Volume Call Management: Handle approximately 50 inbound and outbound calls per day, efficiently resolving Property & Casualty policy and billing inquiries.
• Accurate Documentation: Record customer interactions, policy updates, and resolutions accurately within internal systems.
• Performance Excellence: Meet or exceed metrics‑driven expectations, including customer experience scores, quality, handle time, adherence, and productivity.
• Compliance & Confidentiality: Adhere to company policies, confidentiality standards, and security protocols to maintain a safe and compliant environment.
• Continuous Learning: Participate in required training, self‑learning modules, and ongoing development to maintain licensure, product knowledge, and performance standards.
• Team Collaboration: Work with supervisors and team members to review service trends, address customer issues, and support continuous improvement initiatives.
• Remote Work Readiness: Maintain a dedicated, quiet workspace free from distractions, ensuring readiness for remote work requirements.

Essential Qualifications

• Active Property & Casualty (P&C) or Personal Lines Agent License in the resident state.
• High school diploma or GED equivalent.
• Minimum 1 year of customer service or call center experience in a fast‑paced, high‑volume environment.
• Experience handling back‑to‑back calls and navigating multiple systems.
• Strong typing skills (minimum 24 WPM with 80% accuracy).
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Flexibility to work a weekday schedule within 8:00 AM–9:00 PM EST, with potential shift changes based on business needs.
• Comfortable working in a metrics‑driven environment with defined performance goals.

Preferred Qualifications

• Prior experience in Property & Casualty insurance customer service.
• Knowledge of insurance policy terminology, billing processes, and regulatory compliance.
• Experience with CRM and policy management systems.
• Strong problem‑solving skills and the ability to de‑escalate difficult or irate customers.
• Demonstrated ability to work independently and as part of a team in a remote setting.

Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication.
• Attention to Detail: Meticulous record‑keeping and data entry accuracy.
• Time Management: Ability to prioritize tasks and manage multiple calls efficiently.
• Technical Proficiency: Comfortable navigating multiple software platforms and learning new tools quickly.
• Customer‑Centric Mindset: Passion for delivering outstanding customer experiences.
• Adaptability: Flexibility to adjust to changing schedules, policies, and customer needs.
• Team Collaboration: Willingness to share insights and support peers.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry we serve. As a P&C Licensed Customer Service Representative, you’ll have the opportunity to:

• Advance to senior support roles or specialized product teams.
• Earn additional certifications and licensure to broaden your expertise.
• Participate in leadership development programs and mentorship initiatives.
• Leverage our global network to explore cross‑functional projects and international assignments.
• Benefit from continuous training modules that keep you updated on the latest insurance regulations, technology, and customer service best practices.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and respect. Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and knowledge‑sharing sessions.
• Access to a robust digital collaboration platform.
• Regular feedback loops and performance reviews.
• A supportive community that values work‑life balance and personal well‑being.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Every team member’s voice matters, and we actively encourage collaboration across all levels.

Compensation, Perks, and Benefits

While the base pay for this role starts at $20.00 per hour, your final compensation will reflect your experience, education, skill set, and location. In addition to base pay, you may be eligible for performance‑based bonuses, incentive pay, or commissions.

Our comprehensive benefits package includes:

• Medical, dental, and vision insurance.
• Paid time off (PTO), holidays, and sick leave.
• 401(k) with company match.
• Life and AD&D insurance.
• Work‑from‑home stipend and internet reimbursement.
• Employee Assistance Program (EAP).
• Flexible scheduling and fixed weekends off.

We also provide a dedicated workspace stipend, ergonomic equipment support, and access to wellness resources to ensure you thrive both professionally and personally.

Ready to Join brighthush?

If you’re a licensed P&C professional with a passion for customer service, a knack for problem‑solving, and a desire to grow within a global, innovative organization, we want to hear from you. Apply today and become part of a team that values your expertise, supports your development, and rewards your dedication.

To apply, submit your resume and optional cover letter through our careers portal or email your application to [email protected]. We look forward to welcoming you to the brighthush family!