Experienced Pharmacy Assistant – Kroll Software & Data Entry Specialist – Remote & Hybrid Opportunities at brighthush

About brighthush

brighthush is a leading name in the specialty pharmacy sector, dedicated to delivering exceptional medication management solutions to long‑term care, retirement, and congregate living communities across Canada. With a legacy of innovation and a commitment to improving clinical outcomes, brighthush empowers its teams to provide personalized, high‑quality care that makes a real difference in the lives of seniors and their families. As a forward‑thinking organization, we blend cutting‑edge technology with compassionate service, creating a workplace where expertise is valued, collaboration thrives, and every team member can grow both personally and professionally.

Position Overview

We are seeking a dedicated Pharmacy Assistant – Kroll Software & Data Entry Specialist to join our dynamic pharmacy team. This role is ideal for individuals who excel in fast‑paced environments, possess strong attention to detail, and thrive on delivering accurate medication data to support our clients’ healthcare needs. The position offers a blend of remote and hybrid work, providing flexibility while maintaining close collaboration with our on‑site teams in Cambridge.

Key Responsibilities

• Enter new prescriptions and client information into the Kroll Pharmacy software, ensuring accuracy and compliance with pharmacy standards.
• Process refill requests efficiently, maintaining up‑to‑date records and adhering to order cut‑off times.
• Respond to phone inquiries from nursing staff and other healthcare professionals, delivering exceptional customer service.
• Conduct third‑party adjudications for prescription billing, coordinating with insurance carriers and billing departments.
• Deliver prescription labels to the production department ahead of scheduled delivery times, ensuring timely medication distribution.
• Collaborate with registered pharmacists to navigate complex medication scenarios, seeking guidance when necessary.
• Maintain confidentiality and uphold ethical standards in handling personal and organizational information.
• Perform additional duties as assigned to support business needs within the Pharmacy Assistant scope.

Essential Qualifications

• Prior experience as a Pharmacy Assistant or completion of an accredited Pharmacy Assistant program (preferred but not mandatory).
• Proficient knowledge of Kroll Pharmacy software and eMAR systems (Point Click Care, Catalyst, Med E Care).
• Competency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience operating PACMed and PACVision machines.
• Excellent visual acuity, numeracy, and detail orientation.
• Strong time‑management and organizational skills, with the ability to multitask in a high‑volume environment.
• Excellent verbal and written communication skills, capable of interacting with diverse stakeholders.

Preferred Qualifications

• Certification in Pharmacy Assistance or related healthcare qualifications.
• Experience with pharmacy workflow automation tools.
• Knowledge of Canadian pharmacy regulations and compliance requirements.
• Previous exposure to remote work technology (video conferencing, secure data transfer, etc.).

Skills & Competencies

• Technical Proficiency: Advanced use of Kroll Pharmacy software, eMAR platforms, PACMed/PACVision, and Microsoft Office.
• Analytical Thinking: Ability to interpret prescription data, identify discrepancies, and resolve issues efficiently.
• Customer‑Centric Mindset: Delivering friendly, accurate support to nursing staff and other healthcare professionals.
• Team Collaboration: Working seamlessly with pharmacists, technicians, and administrative staff to meet shared goals.
• Adaptability: Thriving in a hybrid work environment and adjusting to evolving workflow demands.
• Integrity & Confidentiality: Safeguarding sensitive patient information and adhering to ethical standards.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Pharmacy Assistant, you will have access to:

• Structured onboarding and continuous training programs focused on pharmacy software, medication safety, and regulatory compliance.
• Mentorship from experienced pharmacists and pharmacy managers.
• Opportunities to specialize in areas such as medication therapy management, clinical research, or pharmacy operations.
• Support for pursuing additional certifications or advanced education in pharmacy or healthcare administration.
• Regular performance reviews that align with career goals and professional development plans.

Work Environment & Culture

brighthush fosters a culture of respect, inclusion, and collaboration. Key highlights include:

• Collaborative Team: Work alongside passionate professionals who share a vision for improving senior care.
• Impactful Work: Your contributions directly influence the health and well‑being of community residents.
• Flexible Benefits: Eligible roles enjoy customizable medical and dental coverage.
• Defined Work Schedule: Predictable hours that support a healthy work‑life balance.
• Focus on Care: A clinical environment free from retail pressures, allowing you to concentrate on patient outcomes.
• Supportive Culture: Inclusive workplace where collaboration, connection, and shared purpose drive everything we do.
• Stability & Growth: Join a well‑established Canadian company with a strong foundation for job security and career advancement.
• Recognition & Celebration: Peer‑nominated awards, team shout‑outs, and community events that celebrate achievements.

Compensation & Benefits

Hourly Rate: $19.00 – $23.00 per hour (based on experience and credentials). Benefits: Flexible medical and dental plans, paid holidays, professional development stipend, and access to wellness programs. Work Schedule: Five‑day workweek with on‑call rotation for weekends; remote work with occasional on‑site training in Cambridge. Career Path: Structured progression from Pharmacy Assistant to Pharmacy Technician, Clinical Coordinator, or Pharmacy Manager roles.

Application Process

brighthush is committed to fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds and abilities. If you require accommodations during the selection process, please let us know and we will provide the necessary support.

All candidates must successfully complete a background screening, which may include a criminal record check, credit check, driver’s abstract, education verification, and professional registration verification. Screening is conducted after an offer of employment has been extended.

Why Join brighthush?

At brighthush, you will be part of a team that values your expertise, encourages continuous learning, and celebrates your successes. Whether you’re just starting your pharmacy career or looking to advance your professional journey, brighthush offers the resources, culture, and opportunities to help you thrive.

Ready to make a difference? Submit your application today and become a vital part of the brighthush family, where your skills support seniors, families, and communities across Canada.