Bilingual Customer Experience Representative – Remote, High‑Volume Call Center, Scheduling & Support – Join brighthush

About brighthush

brighthush is a trailblazer in the collision repair and automotive service industry, operating more than 650 state‑of‑the‑art locations across 38 states. Founded in 1999 by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert, brighthush has grown from a single Chicago repair center into the largest founder‑led multi‑shop operator (MSO) in the United States. Our mission is simple yet powerful: People First. We believe that delivering superior collision repair service starts with treating every customer, employee, and partner with respect, empathy, and excellence.

In addition to our core collision repair centers, brighthush proudly operates the brighthush LUXE | EV Certified brand, a line of high‑line and luxury electric‑vehicle repair centers that set the standard for EV care. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where innovation meets customer‑centric service.

Role Overview

As a Bilingual Customer Experience Representative at brighthush, you will be the first point of contact for customers navigating the vehicle repair journey. Your primary responsibility will be to schedule appointments for collision repair and estimates while upholding the highest standards of accuracy, empathy, and efficiency. This fully remote role requires a quiet, distraction‑free workspace and reliable high‑speed internet. You will operate in a high‑volume, performance‑driven call center environment, managing both inbound and outbound interactions with professionalism and a strong sense of urgency.

Key Responsibilities

• Schedule customer appointments for collision repair and estimates in strict accordance with established Standard Operating Procedures (SOPs).
• Handle a high volume of inbound and outbound customer communications, ensuring each interaction reflects brighthush’s commitment to exceptional service.
• Assist customers with rental car reservations and tow scheduling, coordinating with partners to provide seamless support.
• Demonstrate a strong sense of urgency while effectively managing daily workload and prioritizing tasks.
• Communicate with empathy, confidence, and professionalism in all customer interactions, building trust and rapport.
• Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps.
• Resolve customer concerns through active listening and effective use of internal resources.
• Multitask across multiple systems and communication channels to ensure accuracy and efficiency.
• Follow departmental processes and procedures to maintain assignment accuracy and data integrity.
• Safeguard customer and company information, maintaining confidentiality at all times.
• Maintain company‑issued equipment in proper working condition and promptly report any issues.
• Consistently act in a manner that supports positive outcomes and high‑quality customer experience.
• Perform other duties as assigned to support the team and the broader organization.

Essential Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in a high‑volume call center environment.
• Fluent in Spanish and English (both written and spoken).
• Strong verbal and written communication skills.
• Demonstrated empathy and active listening skills.
• Ability to multitask and manage competing priorities in a fast‑paced environment.
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Self‑motivated with a strong work ethic and ability to learn quickly.
• Reliable modem and high‑speed internet meeting minimum requirements.
• Ability to navigate and multitask across multiple systems, including CRM software.

Preferred Qualifications

• Experience in the automotive or collision repair industry.
• Knowledge of scheduling software and customer relationship management (CRM) platforms.
• Previous experience with rental car coordination or tow scheduling.
• Familiarity with EV repair processes and terminology.
• Experience working in a remote, distributed team environment.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong problem‑solving skills and the ability to think on your feet.
• Proficiency in Microsoft Office Suite, Google Workspace, and CRM systems.
• Adaptability to changing priorities and evolving processes.
• Team collaboration skills, even when working independently.
• Resilience under pressure and a commitment to continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Experience Representative, you will have access to a comprehensive onboarding program, ongoing training modules, and mentorship from seasoned professionals. Successful performers can advance to roles such as Senior Customer Experience Specialist, Team Lead, or Operations Coordinator. Additionally, brighthush offers cross‑departmental learning opportunities, allowing you to explore areas like field operations, quality assurance, and EV service innovation.

Work Environment & Company Culture

brighthush fosters a culture of People First, where every team member is valued and empowered to make a difference. Our remote work model provides flexibility while maintaining a strong sense of community through virtual town halls, peer recognition programs, and regular team check‑ins. We celebrate diversity, equity, and inclusion, and we are committed to creating an environment where everyone can thrive.

Compensation & Benefits

Base Pay: $18.00 per hour (USD) Performance Incentives: Monthly performance‑based bonuses of up to $400, tied to key operational and customer experience metrics. Shift: Monday–Friday, 10:30 AM–7:00 PM CST; Saturday: 8:00 AM–12:00 PM CST (rotating, subject to business needs).

Benefits (subject to eligibility and annual updates)

• Medical, Dental, and Vision Insurance
• Group Life and Disability Insurance
• 401(k) Retirement Plan with company match
• Referral Bonus (“Cash From brighthush”)
• Paid Holidays (5)
• Paid Time Off (PTO) and sick leave
• Employee Assistance Program (EAP)
• Wellness resources and mental health support

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to job‑related knowledge, skills, experience, and relevant certifications.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced environment, and are fluent in both Spanish and English, we want to hear from you. Click the link below to submit your application and join the brighthush family, where your contributions will directly impact the satisfaction of thousands of customers across the nation.