Experienced Pre‑Licensed Customer Service Representative – Remote – High‑Impact Consumer Support Specialist

About brighthush

brighthush is a global leader in digital business services, partnering with some of the world’s most recognizable brands to streamline operations, elevate customer experiences, and drive sustainable growth. With a workforce that spans 300 languages and 500,000 professionals worldwide, brighthush is not just a service provider – it’s a catalyst for positive change in the communities we serve and the industries we touch.

Our mission is simple: empower our clients to deliver exceptional value by harnessing cutting‑edge technology, data‑driven insights, and a culture of continuous improvement. Whether it’s transforming customer journeys, automating back‑office processes, or building resilient digital platforms, brighthush brings the expertise, agility, and passion needed to stay ahead in a rapidly evolving marketplace.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly influences customer satisfaction and brand loyalty for leading global brands.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, collaborative team across the United States.
• Career Growth: brighthush offers a clear, merit‑based promotion path, mentorship programs, and access to world‑class learning resources.
• Diverse & Inclusive Culture: We celebrate differences, encourage open dialogue, and create an environment where every voice is heard.
• Competitive Compensation & Benefits: A comprehensive package that includes health, vision, dental, mental‑health support, retirement plans, paid time off, and more.
• Commitment to Service: We proudly support active‑duty service members, veterans, and military families.

Key Responsibilities

As a Pre‑Licensed Customer Service Representative, you will be the frontline champion for our clients’ most complex consumer issues. Your role will involve:

• Resolving high‑level consumer inquiries with empathy, accuracy, and speed.
• Advising first‑line agents on escalated cases, providing guidance and best‑practice solutions.
• Assisting policy holders with billing questions, payment adjustments, and account inquiries.
• Managing policy changes, cancellations, and renewals while ensuring compliance with company and regulatory guidelines.
• Documenting all interactions in our CRM system with meticulous attention to detail.
• Collaborating with cross‑functional teams (Billing, Technical Support, Compliance) to deliver seamless resolutions.
• Continuously improving processes by identifying trends, proposing solutions, and participating in quality‑assurance initiatives.

Essential Qualifications

• High School Diploma or equivalent (College degree preferred).
• Minimum of 6 months of customer service experience, preferably in a call‑center or support environment.
• Age 18 or older, with a valid U.S. work authorization.
• Typing speed of at least 25 words per minute.
• Proficient with Windows‑based desktop systems and general computer literacy.
• Strong verbal and written communication skills in English.
• Ability to work independently, manage time effectively, and thrive in a fast‑paced environment.

Preferred Qualifications

• Prior experience in insurance, finance, or a regulated industry.
• Knowledge of billing systems, policy management, or customer relationship management (CRM) platforms.
• Experience with remote work tools (Zoom, Teams, Slack, etc.).
• Demonstrated ability to handle high‑volume call traffic while maintaining quality.
• Background in conflict resolution or mediation.

Key Competencies & Skills

• Process Excellence: Adherence to established procedures, continuous improvement mindset.
• Collaboration: Team player who builds strong relationships across departments.
• Communication: Clear, concise, and empathetic communication with customers and colleagues.
• Organizational Skills: Ability to prioritize tasks, manage multiple cases, and meet deadlines.
• Emotional Intelligence: Self‑awareness, resilience, and the capacity to remain calm under pressure.
• Open‑Mindedness: Willingness to accept feedback, adapt to new policies, and embrace change.
• Critical Thinking: Analytical mindset to diagnose issues and devise effective solutions.
• Solution‑Oriented: Proactive problem‑solving with a focus on customer satisfaction.

Remote Work Requirements

To ensure a seamless experience for both our customers and your team, brighthush requires the following from all remote employees:

• Dedicated Workspace: A quiet, well‑lit area near your router.
• Internet Connectivity: Minimum 15 Mbps download / 10 Mbps upload with an ISP latency under 50 ms. No satellite, mobile data, or VPN‑only connections.
• Hardware: A reliable desktop or laptop with a webcam, headset, and microphone.
• Proof of Speed: Ability to provide a speed test result upon request.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive base salary that typically falls between USD 33,280 and USD 39,520 per year for this role. In addition to base pay, you will receive:

• Health, vision, and dental insurance plans for you and your family.
• Mental‑health resources, including Employee Assistance Programs and paid personal time off.
• 401(k) retirement plan with company match.
• Life and supplemental medical coverage.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Pet insurance and critical‑care coverage.
• Retailer discounts and other employee perks.
• Generous paid time off (PTO) and holiday schedule.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We provide:

• Structured onboarding and continuous training modules.
• Mentorship programs pairing you with seasoned leaders.
• Access to e‑learning platforms covering technical, soft‑skill, and industry‑specific content.
• Clear promotion pathways from entry‑level to senior specialist, manager, and beyond.
• Cross‑functional project assignments to broaden your skill set.

Our Culture at brighthush

We believe that a vibrant, inclusive culture fuels innovation and drives results. Here’s what you can expect:

• Open communication channels where ideas are welcomed and valued.
• Regular virtual team events, town halls, and knowledge‑sharing sessions.
• A focus on work‑life balance, with flexible scheduling options.
• Recognition programs that celebrate achievements and milestones.
• A commitment to social responsibility, including community outreach and sustainability initiatives.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from active‑duty service members, veterans, and military families.

How to Apply

Ready to make a difference? Click the “Apply” button below to start your application. We’re hiring across the United States, and the position is open until filled.

Apply to brighthush Today

Final Thoughts

As a Pre‑Licensed Customer Service Representative at brighthush, you’ll be at the heart of our client relationships, turning complex challenges into opportunities for delight. If you’re driven, customer‑centric, and eager to grow in a supportive, forward‑thinking environment, we want to hear from you. Join us and help shape the future of digital business services.