Experienced Remote Customer Service Claims Representative – Virtual Property Inspection & Homeowner Advocacy

Introduction

Welcome to brighthush, the leading public adjusting firm that champions homeowners across the United States. With a proud legacy spanning over three decades, brighthush has become the largest and most trusted name in consumer advocacy for property insurance claims. We empower homeowners to secure fair settlements by providing expert, technology‑driven inspection services and relentless advocacy. If you are passionate about helping people, thrive in a flexible remote environment, and want to build a rewarding career with unlimited earning potential, we invite you to join our dynamic team as a Remote Customer Service Claims Representative.

Why brighthush?

• Impactful Mission: Every day you’ll help homeowners navigate the complex insurance claims process, ensuring they receive the compensation they deserve.
• Unlimited Income Potential: As a commission‑based independent contractor, your earnings are directly tied to your performance—there’s no cap on how much you can earn.
• Comprehensive Training: No prior experience? No problem. We provide step‑by‑step training, ongoing coaching, and a robust support system.
• Flexible Schedule: Work full‑time or part‑time, from the comfort of your home, with the freedom to set your own hours.
• Inflation‑Resistant Field: The demand for public adjusting services only grows during severe weather events, making this a stable and resilient career path.
• Remote Work: All work is performed virtually using secure web‑conferencing software—no commuting required.

Key Responsibilities

• Conduct virtual property inspections using secure video‑conferencing platforms (Zoom, Microsoft Teams, etc.).
• Document property damage accurately and professionally to support claim submissions.
• Advocate on behalf of homeowners, ensuring their insurance companies treat them with respect and fairness.
• Maintain meticulous records of inspection findings, client interactions, and claim status updates.
• Collaborate with licensed public adjusters and internal teams to streamline claim processes.
• Provide exceptional customer service, answering client questions and guiding them through each step of the claims journey.
• Stay current on state insurance regulations and industry best practices.

Essential Qualifications

• Must be at least 18 years old.
• Must be a resident of one of the following states: AZ, CA, CO, GA, HI, IN, MD, MN, MT, NV, NJ, NM, NC, OH, OK, PA, RI, UT, VA, WV, WI.
• Ability to pass the applicable state licensing exam for public adjusters.
• Strong communication skills—both verbal and written—in English.
• Reliable internet connection and a quiet workspace suitable for video conferencing.
• Self‑motivated, detail‑oriented, and capable of working independently as a 1099 contractor.

Preferred Qualifications

• Prior experience in customer service, insurance, or claims handling.
• Familiarity with property insurance terminology and claim documentation.
• Experience using video‑conferencing tools and virtual inspection software.
• Knowledge of state insurance regulations and compliance requirements.
• Previous experience working as an independent contractor or freelancer.

Skills & Competencies

• Technical Proficiency: Comfortable navigating web‑conferencing platforms, document management systems, and basic office software.
• Analytical Thinking: Ability to assess property damage accurately and translate findings into clear, actionable reports.
• Customer‑Centric Mindset: Apply for this job