Experienced Remote Bilingual Customer Service Representative – Healthcare & Technical Support Specialist – 35 WPM, Intensive On‑Site Training, 10 Paid Holidays, 401(k) – Join brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide to transform their customer experience through cutting‑edge AI, cloud, and digital solutions. With a global footprint that spans more than 30 countries, we help clients in healthcare, finance, retail, and telecommunications deliver seamless, personalized service at scale. Our culture is built on curiosity, collaboration, and a relentless focus on continuous learning. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas can shape the future of customer engagement.

Why This Role Is a Game‑Changer

As a Remote Bilingual Customer Service Representative, you will be the frontline voice that connects our clients’ patients and customers to the solutions they need. You’ll work from the comfort of your own home after a brief, intensive 2–3 week training period at our El Paso office. From there, you’ll manage inquiries across multiple channels—phone, email, chat, and social media—while ensuring every interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Customer Interaction: Respond to inbound and outbound inquiries in both Spanish and English, providing accurate, timely, and empathetic support.
• Multi‑Channel Management: Navigate our integrated ticketing system, CRM, and social media dashboards (brighthush, brighthush, blogs, etc.) to resolve issues efficiently.
• Documentation & Knowledge Base: Read, interpret, and apply safety rules, standard operating procedures (SOPs), and job aids to guide customers and update internal knowledge articles.
• Problem Solving: Apply common sense and analytical skills to troubleshoot problems involving multiple variables in standardized scenarios.
• Quality Assurance: Maintain a high level of accuracy while typing at a minimum of 35 words per minute, ensuring all communications meet brighthush’s quality standards.
• Conflict Resolution: Manage difficult, irate, or emotional situations with composure, employing de‑escalation techniques and conflict‑resolution best practices.
• Team Collaboration: Work closely with cross‑functional teams—technical support, product, and training—to provide holistic solutions.
• Continuous Learning: Complete all program‑related training modules and certifications, staying current on product updates and industry trends.
• Travel & On‑Site Support: Attend occasional onsite meetings or training sessions at the El Paso office as required.

Essential Qualifications

• High School Diploma or GED.
• Fluency in both Spanish and English (written and spoken).
• Typing speed of at least 35 WPM with high accuracy.
• Proficiency with brighthush applications and web‑based programs.
• Experience navigating multiple systems and job aids while handling customer inquiries.
• Strong interpersonal skills, with the ability to present information clearly in one‑on‑one, small group, or large group settings.
• Demonstrated ability to manage time, prioritize tasks, and meet process metrics.
• Prior customer service experience in a healthcare environment is highly desirable.

Preferred Qualifications

• Previous experience in a remote or hybrid customer support role.
• Knowledge of healthcare terminology, patient privacy regulations, and electronic health record (EHR) systems.
• Experience with social media engagement tools and community management.
• Certification in customer service or conflict resolution.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable with CRM, ticketing, and knowledge‑base systems; quick to learn new software.
• Analytical Thinking: Ability to dissect problems, identify root causes, and propose effective solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Player: Collaborate effectively with colleagues across departments and geographies.
• Leadership Potential: Demonstrate initiative, ownership, and the ability to mentor peers.

Career Growth & Development at brighthush

At brighthush, we believe that your professional growth is as important as the services we deliver to our clients. When you join our team, you’ll have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular skill‑building workshops covering emerging technologies, customer experience best practices, and industry insights.
• Clear career pathways—from Customer Service Representative to Team Lead, Technical Specialist, or Product Analyst—supported by internal mobility programs.
• Opportunities to cross‑train in adjacent roles, such as Quality Assurance, Training & Development, or Technical Support.
• Access to a global network of professionals, enabling you to collaborate on projects that span continents.

Work Environment & Culture

brighthush fosters a culture of transparency, inclusivity, and innovation. Our remote‑first approach means you can work from anywhere in the USA while staying connected through:

• Weekly virtual town halls with senior leadership.
• Real‑time collaboration tools (chat, video, and project management platforms).
• Regular feedback loops and performance reviews that focus on growth.
• A supportive community that celebrates diversity and encourages open dialogue.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Base salary commensurate with experience and market rates.
• Performance‑based bonuses, subject to company policies.
• Comprehensive health coverage: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance.
• 401(k) retirement plan with company match.
• 10 days of paid time off per year, plus 10 paid holidays.
• Flexible paid leave options for urgent personal needs.
• Transparent communication channels with senior leadership.
• Learning and career development programs at every level.
• Opportunities to experiment in different roles or pivot industries.

H1B Sponsorship

brighthush has a strong track record of offering H1B sponsorships, with thousands of approvals in recent years. While this does not guarantee sponsorship for every role, we are committed to supporting qualified international talent who meet the qualifications outlined above.

Ready to Make an Impact?

If you’re passionate about delivering exceptional customer experiences, thrive in a remote setting, and want to grow your career in a supportive, innovative environment, we encourage you to apply today. Join brighthush and help shape the future of customer service in the healthcare industry.