Experienced Remote Bilingual Sales & Customer Service Representative – Spanish Speaking – Inbound Calls & Hospitality Excellence

About brighthush

brighthush is a trailblazer in the storage and hospitality industry, delivering simple, affordable, and locally‑focused solutions across the United States. Since its founding in 2015, brighthush has grown to a vibrant team of 201‑500 professionals dedicated to creating seamless experiences for both our customers and partners. Whether you’re helping a family secure a storage unit or guiding a traveler to the perfect campground, brighthush’s mission is to make every interaction memorable, efficient, and customer‑centric.

As a fully remote organization, brighthush empowers its employees to work from anywhere in the USA while maintaining a culture of collaboration, innovation, and continuous learning. Our Customer Service Center is the heartbeat of our operations, and we’re looking for a dynamic, bilingual Sales & Customer Service Representative to join our team and help us elevate the standard of hospitality in the storage and campground sectors.

Key Responsibilities

• Deliver Exceptional Hospitality: Confidently articulate the value of brighthush’s services to new and existing customers, ensuring each interaction reflects our commitment to outstanding service.
• Professional Communication: Speak clearly and courteously in both English and Spanish, making every guest feel respected and understood.
• Champion Company Values: Provide friendly, efficient support while fostering a positive team culture through collaboration and shared insights.
• Prompt Response: Answer inbound calls within the first few rings, treating every customer with equal importance and urgency.
• Active Listening & Problem Solving: Carefully listen to customer needs, take ownership of issues, and resolve concerns effectively to guarantee a positive experience.
• Product & Policy Expertise: Offer knowledgeable assistance regarding storage and campground services, policies, and procedures.
• Issue Escalation: Troubleshoot and resolve customer issues, escalating complex cases to the appropriate team members when necessary.
• Accurate Record‑Keeping: Maintain precise logs of customer interactions and follow‑up actions in our CRM system.
• Continuous Improvement: Share feedback and insights with the team to refine service offerings and enhance overall customer satisfaction.

Essential Qualifications

• High School Diploma or GED.
• Bilingual proficiency in English and Spanish (both written and spoken).
• Strong passion for hospitality and customer care.
• Excellent written and verbal communication skills.
• High attention to detail and ability to meet deadlines.
• Proficiency with Microsoft Office and web‑based tools.
• Ability to manage multiple tasks independently and as part of a team.
• Strong problem‑solving skills and a proactive approach to feedback.
• Comfortable handling sensitive and confidential information with discretion.

Preferred Qualifications

• Prior experience in inbound phone sales or customer service within the storage, hospitality, or related industries.
• Experience using CRM platforms (e.g., Salesforce, Zendesk).
• Knowledge of storage facility operations or campground management.
• Previous remote work experience and familiarity with virtual collaboration tools.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers achieve their goals.
• Communication Excellence: Clear, concise, and empathetic communication in both languages.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Team Collaboration: Willingness to share knowledge and support teammates.
• Tech Savvy: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Efficiently prioritize tasks to meet performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Sales & Customer Service Representative, you’ll have the opportunity to:

• Progress into senior customer support roles, such as Team Lead or Customer Experience Manager.
• Transition into sales or account management positions, leveraging your deep understanding of our products and customer base.
• Participate in ongoing training programs, including language proficiency courses, sales workshops, and leadership development.
• Attend virtual conferences and webinars to stay ahead of industry trends.
• Earn certifications in customer service excellence, CRM usage, and hospitality best practices.

Work Environment & Company Culture

brighthush’s culture is built on trust, respect, and a shared commitment to excellence. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Open communication channels via Slack, Teams, and email.
• Recognition programs that celebrate individual and team achievements.
• Flexible scheduling that accommodates diverse time zones and personal commitments.
• Inclusive policies that value diversity, equity, and belonging.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Health, dental, vision, life, short‑term disability, and long‑term disability insurance.
• 401(k) retirement plan with company matching.
• Paid time off (PTO) and paid holidays.
• Professional development budget and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Remote work stipend to support home‑office setup.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re contributing to a mission that transforms how people store and travel. You’ll:

• Work with a passionate, diverse team that values your voice.
• Enjoy the freedom of remote work while staying connected through collaborative tools.
• Benefit from a culture that rewards innovation, accountability, and continuous improvement.
• Play a pivotal role in shaping customer experiences that leave lasting impressions.

Ready to Make an Impact?

If you’re a bilingual, customer‑focused professional eager to thrive in a dynamic, remote environment, we want to hear from you. Bring your enthusiasm, expertise, and commitment to hospitality excellence, and help brighthush continue to set the standard for storage and campground service.

Apply today and become a key player in delivering unforgettable customer experiences across the United States.