Experienced Remote Bilingual Spanish Customer Service Representative – Multichannel Support, Upselling, and Retention Specialist

About brighthush

brighthush is a leading global customer experience partner that empowers brands to deliver world‑class service across phone, chat, email, social media, SMS, and video. With a portfolio that spans consumer electronics, luxury goods, home appliances, and lifestyle products, we help our clients turn every interaction into a memorable brand moment. Our culture is built on collaboration, continuous learning, and a genuine commitment to employee growth. Whether you’re a seasoned professional or just starting your career in customer service, brighthush offers a dynamic, inclusive environment where your voice is heard and your potential is nurtured.

Why Join brighthush?

• Career Advancement: We champion internal promotion and provide clear pathways for advancement from entry‑level to senior management roles.
• Comprehensive Training: From product knowledge to advanced CRM techniques, you’ll receive 100% paid training that equips you for success.
• Flexible Remote Work: Work from the comfort of your home while staying connected to a global team of experts.
• Competitive Compensation: Earn a base salary plus performance bonuses, with opportunities for overtime and incentive pay.
• Employee‑Centric Benefits: Health, dental, and vision coverage; generous paid time off; wellness programs; and a culture that values work‑life balance.
• Impactful Work: Every call, chat, or email you handle directly influences customer satisfaction and brand loyalty.

Key Responsibilities

As a Remote Bilingual Spanish Customer Service Representative at brighthush, you will be the frontline ambassador for our diverse client portfolio. Your day‑to‑day tasks will include:

• Responding to customer inquiries and resolving complaints across multiple channels (phone, chat, email, social media, SMS, video).
• Identifying upsell and cross‑sell opportunities to maximize revenue while ensuring a seamless customer experience.
• Accurately documenting all interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Maintaining an up‑to‑date knowledge base of product features, troubleshooting steps, and service policies.
• Implementing creative problem‑solving techniques to increase customer retention and loyalty.
• Managing a high volume of inquiries with speed, accuracy, and professionalism.
• Collaborating with team members and supervisors to share best practices and improve service quality.
• Participating in ongoing training sessions to stay current on product updates and industry trends.

Essential Qualifications

• Minimum of 2 years of customer service experience in a call center or similar environment.
• Fluency in both Spanish and English, with excellent written and verbal communication skills in both languages.
• Experience supporting luxury brand products or high‑end consumer electronics is highly desirable.
• Strong troubleshooting and diagnostic abilities, especially with consumer appliances and tech devices.
• High school diploma required; associate’s or bachelor’s degree preferred.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and ACD tools.
• Positive, professional demeanor with a passion for customer advocacy.
• Ability to work independently while maintaining strong collaboration with remote teammates.

Preferred Qualifications

• Prior experience in retail, sales, or retention roles.
• Knowledge of product lines such as home appliances, luxury goods, or consumer electronics.
• Experience with remote work tools (Zoom, Teams, Slack) and virtual training platforms.
• Demonstrated ability to meet or exceed performance metrics (e.g., CSAT, NPS, average handle time).
• Comfort with learning new technologies quickly and applying them in real‑time scenarios.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both Spanish and English.
• Problem Solving: Analytical mindset to diagnose issues and propose effective solutions.
• Time Management: Ability to juggle multiple tasks while meeting strict deadlines.
• Adaptability: Comfortable with evolving product lines and changing customer expectations.
• Team Player: Willingness to share insights and support colleagues in a virtual environment.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As you master the fundamentals of customer service, you’ll have access to:

• Leadership development programs that prepare you for supervisory or managerial roles.
• Cross‑functional training in sales, product management, and marketing to broaden your skill set.
• Mentorship from senior agents and managers who provide guidance and feedback.
• Annual performance reviews that align your career goals with organizational objectives.
• Opportunities to work on special projects, such as process improvement initiatives or new channel rollouts.

Work Environment & Culture

brighthush fosters a culture that values diversity, inclusion, and employee well‑being. Our remote teams enjoy:

• Flexible scheduling that respects personal commitments while meeting business needs.
• Regular virtual team‑building events, webinars, and social gatherings.
• A transparent communication style where ideas are welcomed and feedback is constructive.
• Access to a digital library of resources, including industry research, best‑practice guides, and skill‑building courses.
• A supportive manager who champions your professional development and celebrates your successes.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) matching program for long‑term financial planning.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Employee assistance program for mental health support.
• Regular recognition programs, such as “Employee of the Month” and peer‑to‑peer shout‑outs.

How to Apply

If you are a bilingual Spanish‑English professional with a passion for customer service, a knack for upselling, and a desire to grow within a forward‑thinking organization, we want to hear from you. Submit your application through our career portal or click the link below to apply directly.