Customer Support Specialist – Remote, Flexible Part‑Time (24‑30 hrs/week) – Team Collaboration & Customer Advocacy Role at brighthush

About brighthush and the Future of Customer Support

At brighthush, we’re redefining what it means to deliver world‑class customer service in a fully remote, flexible environment. Our mission is simple: empower every customer to feel heard, understood, and supported—no matter where they are. By combining cutting‑edge technology, a culture of continuous learning, and a genuine passion for people, we’ve built a community that thrives on collaboration, empathy, and innovation.

In today’s fast‑moving digital landscape, the customer experience is the single most powerful differentiator for businesses. Whether it’s a tech startup, an e‑commerce platform, or a SaaS provider, the ability to respond quickly, solve problems efficiently, and create memorable interactions is what turns first‑time users into lifelong advocates. At brighthush, we’re proud to be at the forefront of this transformation, and we’re looking for talented individuals who share our vision.

Why Join brighthush?

• Remote‑First Culture: Work from the comfort of your own home, with a schedule that fits your life.
• Flexible Part‑Time Hours: 24‑30 hours per week, 3‑4 days a week, with rotating weekends—so you can balance work and personal commitments.
• Rapid Growth & Advancement: As we double our headcount in the next 3‑4 months, new leadership and specialist roles will open up for high performers.
• Impactful Work: Your voice matters—every ticket you resolve, every suggestion you share, directly shapes our product roadmap and customer satisfaction.
• Professional Development: Comprehensive training, mentorship, and access to industry‑leading tools (ZenDesk, Slack, JIRA).
• Inclusive & Collaborative Environment: A team that values diverse perspectives, open communication, and shared success.

Key Responsibilities

As a Remote Customer Support Specialist, you’ll be the friendly face and helpful voice that customers interact with daily. Your core duties will include:

• Responding to customer inquiries and support tickets with professionalism, empathy, and accuracy.
• Communicating in a kind, helpful, and patient manner—always representing brighthush with excellence.
• Managing and organizing tasks using modern business tools and platforms (ZenDesk, Slack, JIRA).
• Collaborating closely with our overseas administrative team to ensure all listings and support requests are handled promptly and efficiently.
• Taking ownership of your work and managing your time independently without requiring constant supervision.
• Working as part of a two‑person team to provide comprehensive seven‑day‑a‑week coverage.
• Contributing ideas and feedback to help improve our products, services, and customer support processes.
• Participating in team meetings and ongoing training sessions to enhance your skills and knowledge.

Essential Qualifications

• Native U.S. English Speaker: Clear, concise, and warm communication is essential.
• Outstanding Organizational Skills: Ability to juggle multiple priorities, deadlines, and customer issues simultaneously.
• Self‑Motivation & Independence: Comfortable taking responsibility for your work without constant supervision.
• Collaborative Mindset: Strong interpersonal skills to coordinate effectively with teammates and overseas staff.
• Customer‑Centric Attitude: Genuine enjoyment of helping people, with patience and empathy even in challenging situations.

Preferred Qualifications

• Previous customer service experience (though not required—training is provided).
• Familiarity with help‑desk platforms such as ZenDesk.
• Experience using collaboration tools like Slack and project management systems like JIRA.
• Basic technical aptitude and comfort learning new software systems quickly.

Skills & Competencies for Success

• Communication Excellence: Clear, concise, and friendly communication both written and verbal.
• Problem‑Solving Abilities: Quick analysis of issues and development of effective solutions.
• Time Management: Prioritization of tasks and effective schedule management.
• Adaptability: Comfortable with change and able to adjust to evolving processes and tools.
• Tech Savvy: Basic proficiency with computers and willingness to learn new platforms.
• Emotional Intelligence: Understanding and responding appropriately to customer emotions and needs.
• Accountability: Strong sense of responsibility for your work and its outcomes.

Career Growth & Development Opportunities

At brighthush, we invest in your professional journey. Here’s what you can expect:

• Comprehensive On‑The‑Job Training: Learn everything you need to know about our products, services, and support processes.
• Modern Tool Proficiency: Gain valuable experience with industry‑standard tools (ZenDesk, Slack, JIRA) that are highly transferable.
• Career Advancement: As we scale, new roles—such as Senior Support Specialist, Team Lead, or Product Advocate—will open up for high performers.
• Professional Development Support: Access to training resources, skill‑building workshops, and mentorship programs.
• Voice in Product Direction: Share your ideas and help shape the future of our offerings.

Work Environment & Company Culture

• Remote‑First, Flexible Schedule: 100% remote with shifts that you and your teammate can arrange collaboratively.
• Inclusive Decision‑Making: Your voice matters—every team member is encouraged to share ideas and perspectives.
• Collaborative Team: A supportive, top‑notch team that works together and celebrates each other’s successes.
• Modern Tools & Processes: Cutting‑edge business tools that prepare you for success in any modern workplace.
• Rapid Growth & Excitement: Be part of a company that’s scaling quickly and shaping the future of customer support.
• Work‑Life Balance: Flexible scheduling ensures you have time for what matters most outside of work.

Compensation, Perks, and Benefits

• Competitive Starting Pay: $18.00 per hour, with opportunities for increases as you gain experience and prove your capabilities.
• Trial Period: Two‑month trial to ensure the role is the right fit for both you and brighthush.
• Remote Work Benefits: Work from home—no commute, flexible hours, and a comfortable home office setup.
• Professional Development: Access to training, learning resources, and skill‑building opportunities.
• Inclusive Culture: A supportive environment where your ideas are heard and valued.

Ready to Make a Difference?

If you’re organized, motivated, and passionate about helping others, we want to hear from you! This is a fantastic opportunity to join a growing company, develop valuable skills, and make a meaningful impact—all from the comfort of your home. No prior experience is necessary—just the right combination of organizational skills, communication ability, independence, and a customer‑focused attitude.

Apply today and take the first step toward an exciting career with brighthush!