Experienced Remote Customer Care Advisor – Dental & Vision Insurance Support Specialist at brighthush

About brighthush

At brighthush, we’re redefining the way people experience dental and vision care. With a vibrant blend of innovation, community spirit, and a relentless commitment to member satisfaction, brighthush has become a trailblazer in the insurance industry. Our culture is built on five core values that guide every interaction: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven. These principles empower our team to not only meet but exceed the expectations of our members, agents, and partners.

Why Join brighthush?

Imagine working in an environment where every day is an opportunity to Spread the Smile—to members, agents, and colleagues alike. At brighthush, we’re not just coworkers; we’re a community that thrives on collaboration, continuous learning, and a shared mission to transform lives. As a remote-first organization, we provide the flexibility to work from anywhere while maintaining the support and camaraderie of a close-knit team.

What We Offer

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, vision, life, and disability coverage
• 401(k) plan with employer match
• Unlimited paid time off and flexible scheduling
• Work-from-home stipend and equipment package
• Ongoing professional development and career advancement programs
• Inclusive, supportive culture that celebrates diversity and individuality

Role Overview

As a Remote Customer Care Advisor, you will be the frontline champion for our members. Your primary responsibility is to deliver exceptional phone, email, and chat support, ensuring every member interaction is handled with empathy, accuracy, and efficiency. You’ll be the trusted guide who helps members navigate their dental and vision benefits, resolve concerns, and make informed decisions about their health plans.

Key Responsibilities

• Handle inbound and outbound communications across multiple channels (phone, email, chat) with professionalism and courtesy.
• Review member accounts, answer product and policy questions, and process transactions such as enrollment changes, billing inquiries, and dispute resolutions.
• Escalate complex issues to the appropriate department, ensuring timely follow-up and resolution.
• Maintain meticulous records of all member interactions in our CRM system, documenting key details and action items.
• Stay current on all brighthush products, services, and industry trends to provide accurate and up-to-date information.
• Educate members on maximizing the value of their dental and vision benefits, promoting preventive care and wellness.
• Build trust and rapport with members throughout the healthcare lifecycle, contributing to higher retention rates.
• Consistently meet or exceed performance metrics such as call quality, conversation effectiveness, member satisfaction, call volume, average handle time, attendance, and schedule adherence.
• Participate in team meetings, skill-building sessions, and ongoing training to sharpen your expertise.

Essential Qualifications

• Minimum of 2 years of customer service or call center experience.
• Strong verbal and written communication skills, with a clear, friendly, and professional tone.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and collaboration tools (Teams).
• Ability to multitask—listening, typing, speaking, and navigating multiple interfaces simultaneously.
• High level of attention to detail and strong organizational skills.
• Self-motivated, with a proactive approach to problem solving.
• College degree preferred but not required.
• Bilingual (Spanish) candidates receive an additional pay differential.

Preferred Qualifications

• Experience in the dental or vision insurance sector.
• Knowledge of CRM systems and call center metrics.
• Previous exposure to remote work environments.
• Background in health and wellness education.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong problem‑solving abilities and the capacity to think on your feet.
• Excellent time‑management skills and the ability to prioritize tasks effectively.
• Adaptability to changing processes, policies, and technologies.
• Team player who thrives in a collaborative, high‑energy environment.
• Commitment to continuous learning and personal growth.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. We offer:

• Structured onboarding and paid remote training to equip you with the knowledge and tools you need.
• Regular skill‑building workshops and certifications in customer service excellence, product knowledge, and industry best practices.
• Clear career pathways—from Customer Care Advisor to Senior Advisor, Team Lead, or Manager roles.
• Mentorship programs pairing you with seasoned leaders who can guide your career trajectory.
• Access to industry conferences, webinars, and networking events.

Work Environment & Culture

Our remote-first culture means you can work from the comfort of your own home while staying connected to a vibrant community. We foster:

• Regular virtual team huddles and social events to build camaraderie.
• Open communication channels—your voice matters, and we value your feedback.
• A culture of recognition—celebrating wins, milestones, and personal achievements.
• Inclusive policies that support work‑life balance, mental health, and overall well‑being.

Compensation & Benefits

While specific salary ranges are tailored to experience and role, brighthush offers a comprehensive benefits package that includes:

• Competitive base salary with performance incentives.
• Full coverage for health, dental, vision, life, and disability insurance.
• 401(k) with employer match to secure your financial future.
• Work‑from‑home stipend and equipment support.
• Unlimited paid time off and flexible scheduling.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and resources.

How to Apply

Ready to bring your passion for customer service to a dynamic, growth‑oriented organization? Click the link below to submit your application and join the brighthush family. We’re excited to meet talented individuals who are eager to make a difference and help us continue to Spread the Smile across the nation.

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Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all backgrounds, perspectives, and experiences to apply.

Connect With Us

Discover more about our culture, values, and the impact we’re making by visiting our and following us on LinkedIn, Glassdoor, and other social platforms.