Experienced Remote Customer Care & Sales Advisor – Customer Success & Retention Specialist – Drive Growth & Satisfaction at brighthush

About brighthush

brighthush is a trailblazer in the connectivity arena, delivering high‑speed internet, premium TV, and next‑generation home security to millions of households across the United States. Our mission is simple yet powerful: “connect people to what matters most.” By weaving cutting‑edge technology with a customer‑centric philosophy, we create seamless, intuitive experiences that keep our subscribers engaged, satisfied, and loyal. At brighthush, we don’t just provide services—we build lasting relationships that empower families, businesses, and communities to thrive.

Why brighthush is the Place to Grow Your Career

We’re a remote‑first, growth‑oriented organization that values every voice. Diversity, inclusion, and continuous learning are the cornerstones of our culture. Whether you’re a seasoned professional or just starting out, brighthush offers the tools, training, and mentorship you need to ascend from an entry‑level role to leadership positions such as Senior Advisor, Team Lead, or Customer Success Manager. We celebrate innovation, reward results, and foster an environment where ideas flourish and collaboration is second nature.

Position Overview

As a Remote Customer Care & Sales Advisor, you will be the friendly, knowledgeable partner that our customers rely on. You’ll handle inquiries ranging from billing questions to service upgrades, always listening attentively and responding with empathy. Your role blends customer support with proactive sales, ensuring that every interaction strengthens the relationship between the customer and brighthush. Over time, you’ll take on more complex cases, resolve escalations, and help customers discover the full value of our product portfolio.

Key Responsibilities

• Customer Support Excellence – Respond to inbound calls, emails, and chat tickets with a customer‑first mindset, providing clear, accurate information and ensuring a positive experience.
• Retention & Upsell – Use proven retention sales techniques to keep customers engaged, address concerns that might lead to churn, and identify opportunities to upsell complementary services.
• Issue Resolution – Resolve standard technical and billing issues remotely, guide customers through troubleshooting steps, and schedule on‑site appointments when necessary.
• Product Knowledge – Maintain up‑to‑date knowledge of brighthush’s internet, TV, security, and bundled service offerings to confidently recommend solutions that match customer needs.
• Order Management – Accurately enter orders, add‑ons, and service changes into the hosted platform, ensuring data integrity and compliance with company policies.
• Script & Process Adherence – Follow approved scripts and procedures to maintain consistency, quality, and regulatory compliance across all customer interactions.
• Performance Metrics – Meet or exceed weekly and monthly sales activity goals, call handling times, and customer satisfaction scores.
• Special Projects – Participate in cross‑functional initiatives such as product launches, process improvements, and customer experience studies.

Essential Qualifications

• High School Diploma or GED (or equivalent).
• Strong verbal communication skills with the ability to ask insightful, fact‑finding questions.
• Patience, professionalism, and empathy in all customer interactions.
• Basic understanding of cable and internet service concepts (preferred).
• Proficiency with computer systems, email, and ticketing platforms.
• Ability to remain calm and composed in high‑pressure situations.
• Physical ability to sit for extended periods, use hands, talk, and hear; occasional lifting up to 10 pounds.

Preferred Qualifications

• Prior experience in a customer‑service or sales role within the telecommunications or technology sector.
• Experience with CRM or ticketing systems such as Salesforce, Zendesk, or similar.
• Knowledge of billing processes and basic financial calculations.
• Demonstrated ability to meet or exceed sales targets in a remote or call‑center environment.
• Multilingual capabilities (Spanish, French, or other languages) are a plus.

Skills & Competencies

• Active Listening – Capture customer intent and concerns accurately.
• Problem‑Solving – Diagnose issues quickly and propose effective solutions.
• Sales Acumen – Identify upsell opportunities and articulate product benefits persuasively.
• Time Management – Balance multiple tasks while maintaining high quality.
• Adaptability – Thrive in a fast‑changing environment and adjust to new processes.
• Team Collaboration – Work effectively with cross‑functional teams, even while remote.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care & Sales Advisor, you’ll have access to a comprehensive onboarding program, ongoing coaching, and a clear career ladder that can lead to roles such as Senior Advisor, Team Lead, or Customer Success Manager. We also offer:

• Regular training sessions on new products, sales techniques, and customer‑experience best practices.
• Mentorship programs pairing you with experienced leaders.
• Leadership development workshops and certifications.
• Opportunities to participate in cross‑departmental projects that broaden your skill set.

Work Environment & Culture

brighthush’s remote‑first culture means you can work from anywhere while staying connected to a supportive community. We provide:

• Flexible scheduling to accommodate different time zones and personal commitments.
• Virtual team‑building events, game nights, and wellness challenges.
• Access to a digital collaboration hub (Slack, Teams, etc.) for real‑time communication.
• A culture of transparency, where feedback is encouraged and ideas are valued.

Compensation & Benefits

While the base hourly rate starts at $16.30, we offer a comprehensive benefits package that includes:

• Health Coverage – Medical, dental, and vision plans effective from day one.
• Life & Disability Insurance – Protect what matters most for you and your loved ones.
• Paid Time Off – Generous vacation, holiday, and personal days to recharge.
• 401(k) with Company Match – 100% match up to 5% of your salary, starting immediately.
• Legal & Identity Protection – Group legal plan and identity theft protection.
• Tuition Reimbursement – Up to $5,250 in your first year for approved courses.
• Wellness Programs – Access to mental health resources, fitness subsidies, and more.

Additional Perks

• Recognition and awards programs that celebrate your achievements.
• Community service opportunities across the U.S. to give back.
• Clear advancement pathways and internal mobility.
• Collaborative work environment where ideas and teamwork thrive.

Diversity & Inclusion

brighthush is committed to fostering an inclusive workplace where every individual feels valued. We celebrate the unique talents, backgrounds, and perspectives of our team members, and we actively work to create an environment where everyone can succeed. Our “Stronger Together” philosophy is more than a slogan—it’s a daily practice that drives our success.

Pre‑Hire Process

All candidates will undergo a thorough pre‑hire screening that includes background checks, drug screening, and reference verification. Successful completion of these steps is required before a formal offer is extended.

Ready to Make an Impact?

If you’re passionate about delivering exceptional customer experiences, thrive in a fast‑paced environment, and want to grow your career with a forward‑thinking company, we want to hear from you. Join brighthush as a Remote Customer Care & Sales Advisor and help us connect people to what matters most.

Apply Today – Your next career adventure awaits at brighthush!