Experienced Remote Customer Care Specialist – Health Benefits, Payroll & 401(k) Support – Flexible Hours – brighthush

About brighthush

brighthush is a global leader in employee benefits and workforce solutions, dedicated to empowering organizations worldwide to create healthier, more engaged, and financially secure workforces. With a presence in over 50 countries and a portfolio that spans health benefits, retirement planning, payroll, and leave management, brighthush is at the forefront of transforming how companies support their most valuable asset: their people.

Our mission is simple yet powerful: to provide seamless, personalized support that enables employees to thrive both inside and outside the workplace. We do this by combining cutting‑edge technology, data‑driven insights, and a culture of empathy, collaboration, and continuous learning.

As a remote-first organization, brighthush offers its team members the flexibility to work from anywhere while still feeling connected to a vibrant, global community. We celebrate diversity, encourage innovation, and invest heavily in the professional growth of every employee.

Why Join brighthush?

• Impactful Work: Every interaction you have helps employees navigate complex benefits, payroll, and leave questions—making a real difference in their daily lives.
• Global Reach: Work with clients and colleagues from around the world, gaining exposure to diverse cultures and business practices.
• Career Growth: Access to structured learning paths, mentorship programs, and internal mobility opportunities.
• Flexible Schedule: Design your work hours to fit your life while meeting client needs.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits.

Key Responsibilities

As a Remote Customer Care Specialist at brighthush, you will be the frontline advocate for our clients’ employees. Your day‑to‑day tasks will include:

• Responding to inbound inquiries via phone, email, chat, and social media regarding health benefits, 401(k) plans, payroll, and leave of absence.
• Diagnosing and resolving issues using a suite of integrated software tools, including our proprietary CRM, benefits administration platform, and payroll system.
• Escalating complex or unresolved cases to the appropriate specialist teams while ensuring timely follow‑up.
• Maintaining accurate, up‑to‑date records of all interactions in the CRM, ensuring compliance with data privacy regulations.
• Proactively identifying trends in customer inquiries and collaborating with product and compliance teams to improve processes.
• Participating in ongoing training sessions to stay current on benefits legislation, payroll regulations, and new product features.
• Contributing to a knowledge base by documenting common issues and solutions.
• Adhering to service‑level agreements (SLAs) and quality metrics, consistently achieving high customer satisfaction scores.

Essential Qualifications

• Minimum of 2 years of experience in a customer service or client support role, preferably in the benefits, payroll, or HR technology industry.
• Strong empathy and active listening skills, with the ability to communicate complex information in a clear, concise manner.
• Proficiency in multitasking across multiple software platforms (CRM, benefits portals, payroll systems).
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Demonstrated ability to work independently in a remote environment, managing time effectively and meeting deadlines.
• Valid U.S. residency and eligibility to work in the United States.
• Flexible availability to cover core business hours and occasional extended shifts as needed.

Preferred Qualifications

• Experience with benefits administration platforms such as Benefitfocus, Workday, or ADP.
• Knowledge of U.S. health benefits regulations (HIPAA, ACA, COBRA) and payroll compliance (FLSA, IRS).
• Previous exposure to 401(k) plan administration and retirement benefits.
• Familiarity with remote collaboration tools (Slack, Teams, Zoom).
• Background in data analysis or reporting, with proficiency in Excel or similar spreadsheet tools.
• Certification in customer service or a related field.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a commitment to delivering exceptional service.
• Problem‑Solving: Ability to analyze issues, think critically, and propose effective solutions.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving processes.
• Team Collaboration: Works well with cross‑functional teams, sharing insights and supporting collective goals.
• Attention to Detail: Ensures accuracy in data entry, documentation, and compliance adherence.
• Time Management: Prioritizes tasks, meets deadlines, and manages multiple concurrent cases.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Customer Care Specialist, you will have access to:

• Structured onboarding program with mentorship from senior team members.
• Monthly skill‑building workshops covering topics such as benefits law updates, advanced CRM techniques, and customer experience best practices.
• Annual learning stipend to pursue relevant certifications, courses, or conferences.
• Clear career ladder: from Specialist to Senior Specialist, Team Lead, and beyond into Product or Compliance roles.
• Internal mobility: opportunities to transition into related roles such as Benefits Analyst, Payroll Specialist, or Customer Success Manager.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and collaboration. You’ll find:

• Weekly virtual coffee chats and team huddles to stay connected.
• Open‑door communication channels with leadership and cross‑departmental teams.
• A culture that values work‑life balance, encouraging you to set boundaries and recharge.
• Inclusive practices that celebrate diverse perspectives and foster belonging.
• Recognition programs that celebrate achievements, both big and small.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Base salary commensurate with experience and market rates.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holidays.
• Flexible work schedule and remote work stipend.
• Wellness programs, including mental health resources and fitness reimbursements.
• Employee assistance program (EAP) for personal and professional support.

How to Apply

Ready to make a difference from the comfort of your home office? Join brighthush and become part of a team that values empathy, innovation, and growth.

Click the link below to submit your application and start your journey with brighthush today.