Experienced Remote Customer Service Agent – Graveyard Shift – Deliver Exceptional Transportation Support for brighthush

About brighthush and the Transportation Industry

brighthush is a leading innovator in the transportation and logistics sector, dedicated to connecting people and goods across the United States with speed, reliability, and a human touch. Our mission is simple: to make every journey seamless, safe, and stress‑free for our customers. By leveraging cutting‑edge technology, a robust network of trusted carriers, and a culture that values empathy and efficiency, brighthush has become a trusted partner for businesses and individuals alike.

As the world becomes increasingly mobile, the demand for dependable transportation solutions continues to grow. At brighthush, we are at the forefront of this evolution, offering a full suite of services that range from last‑mile delivery to specialized freight solutions. Our success is built on the dedication of our people—our customer service agents are the heartbeat of our operations, ensuring that every client interaction reflects the highest standards of professionalism and care.

Why Join brighthush as a Remote Customer Service Agent?

• Work from the comfort of your own home while supporting a nationwide customer base.
• Enjoy a competitive hourly rate that rewards your expertise and dedication.
• Benefit from a comprehensive benefits package, including medical, dental, vision, 401(k) matching, and paid time off.
• Be part of a dynamic, fast‑growing company that values innovation, teamwork, and continuous learning.
• Advance your career with clear pathways to supervisory roles, specialized training, and cross‑functional opportunities.

Key Responsibilities

As a Remote Customer Service Agent on the graveyard shift, you will be the frontline advocate for our customers, ensuring that every interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day duties will include:

• Inbound and Outbound Calls: Receive and initiate calls to address transportation needs, schedule pickups, and resolve service issues.
• Customer Needs Assessment: Conduct thorough assessments of customer requirements, including vehicle type, delivery timelines, and special handling instructions.
• Data Entry and System Management: Accurately input customer information into our CRM and dispatch systems, ensuring data integrity and real‑time updates.
• Problem Solving: Diagnose and troubleshoot issues that fall outside standard procedures, collaborating with internal teams to find timely solutions.
• Knowledge Development: Continuously expand your expertise on transportation regulations, carrier partnerships, and internal policies to become a subject‑matter expert.
• Quality Assurance: Adhere to call quality metrics, including call handling time, first‑contact resolution, and customer satisfaction scores.
• Team Collaboration: Participate in daily huddles and shift briefings to share insights, challenges, and best practices.
• Compliance and Safety: Follow all company policies and industry regulations to ensure safe and compliant service delivery.

Essential Qualifications

To thrive in this role, you should bring the following qualifications and attributes:

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a call center or logistics environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and data entry tools.
• Excellent problem‑solving skills and the ability to think on your feet.
• Self‑motivated, reliable, and able to work independently in a remote setting.
• Availability to work graveyard shift hours (typically 10 pm–6 am, local time).
• Stable internet connection and a quiet workspace that meets our technical requirements.

Preferred Qualifications

While not mandatory, the following experience will set you apart:

• Experience in the transportation, logistics, or freight industry.
• Knowledge of transportation regulations (DOT, FMCSA) and carrier operations.
• Prior exposure to remote call center technology, such as VoIP, ticketing systems, and call routing.
• Experience with data analytics or reporting tools.
• Demonstrated ability to meet or exceed performance metrics in a fast‑paced environment.

Core Skills and Competencies

• Customer‑Centric Mindset: A genuine desire to help customers and a commitment to delivering exceptional service.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating multiple software applications simultaneously.
• Time Management: Ability to juggle multiple tasks while maintaining high quality.
• Adaptability: Quick to adjust to new processes, policies, and technologies.
• Team Player: Willingness to collaborate with colleagues and share knowledge.
• Attention to Detail: Precision in data entry and documentation.

Career Growth and Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Agent, you will have access to:

• Structured onboarding and continuous training programs covering industry best practices, product knowledge, and soft‑skill development.
• Mentorship from experienced supervisors and subject‑matter experts.
• Clear career ladder options, including Team Lead, Shift Supervisor, and Operations Manager roles.
• Cross‑departmental projects that allow you to broaden your skill set and gain exposure to new areas of the business.
• Regular performance reviews with actionable feedback and personalized development plans.
• Access to online learning platforms and certifications relevant to logistics and customer service.

Work Environment and Company Culture at brighthush

Our culture is built on the pillars of integrity, innovation, and inclusion. Even though you will be working remotely, you will feel connected to a vibrant community of professionals who share a passion for excellence. Highlights include:

• Weekly virtual coffee chats and team‑building activities.
• Open‑door communication channels with leadership.
• Recognition programs that celebrate achievements and milestones.
• Commitment to work‑life balance, especially for graveyard shift employees.
• Inclusive hiring practices that value diverse perspectives and experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package designed to reward your hard work and dedication:

• Competitive Hourly Rate: Reflective of your experience and the value you bring to our customers.
• Health Benefits: Comprehensive medical, dental, and vision plans available after a short probationary period.
• Retirement Savings: 401(k) plan with company matching to help you build long‑term financial security.
• Paid Time Off: Generous PTO policy that allows you to recharge and spend time with loved ones.
• Flexible Scheduling: While the role requires graveyard shift coverage, we offer flexibility within those hours to accommodate personal commitments.
• Technology Stipend: Reimbursement for home office equipment and high‑speed internet.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

If you are ready to join a forward‑thinking company that values your expertise and offers a rewarding remote work experience, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for the Remote Customer Service Agent role at brighthush.

We look forward to welcoming you to our team and helping you grow both professionally and personally.