Experienced Remote Customer Service Agent – Graveyard Shift Specialist – Join brighthush for Competitive Pay & Full Benefits

About brighthush and the Future of Customer Experience

At brighthush, we’re redefining the way people connect with the services they need. Our mission is to create seamless, human‑centric experiences that empower customers, partners, and employees alike. With a global footprint that spans logistics, technology, and customer support, brighthush is at the forefront of the evolving customer experience landscape. We’re looking for dedicated, empathetic, and tech‑savvy individuals to join our dynamic remote team and help us deliver world‑class service during the night shift.

Why Work With brighthush?

• Competitive Compensation: Earn a base salary that reflects your experience, with performance bonuses and overtime opportunities.
• Comprehensive Benefits: Full medical, dental, and vision coverage from day one, plus a 401(k) plan with company match.
• Unlimited Paid Time Off (PTO): Balance work and life with flexible vacation policies that trust you to manage your own schedule.
• Remote Work Freedom: Work from anywhere in the U.S. with a reliable internet connection and a quiet workspace.
• Career Growth: Structured learning paths, mentorship programs, and internal promotion pipelines keep your career moving forward.
• Inclusive Culture: A diverse, collaborative environment that values every voice and encourages innovation.

Key Responsibilities

As a Remote Customer Service Agent on the graveyard shift, you’ll be the frontline advocate for our customers, ensuring their needs are met with professionalism and care. Your day-to-day tasks will include:

• Answering inbound calls and making outbound service calls to assess transportation and logistics needs.
• Using our proprietary software suite to log customer interactions, update account information, and track service requests.
• Diagnosing and troubleshooting issues that fall outside standard procedures, collaborating with cross‑functional teams to resolve complex problems.
• Providing real‑time, accurate information to customers, partners, and transportation providers.
• Maintaining a high level of product knowledge to become a subject‑matter expert in our service offerings.
• Adhering to quality assurance standards, including call monitoring, customer satisfaction metrics, and compliance guidelines.
• Participating in continuous improvement initiatives, sharing insights that help refine processes and enhance the customer journey.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of experience in a customer service or call center environment.
• Strong verbal and written communication skills in English.
• Proficiency with CRM systems, data entry, and basic troubleshooting.
• Ability to work independently in a remote setting, managing time and priorities effectively.
• Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements.
• Flexibility to work graveyard shift hours (typically 11 pm–7 am local time).

Preferred Qualifications

• Experience in the logistics, transportation, or supply‑chain industry.
• Knowledge of transportation management systems (TMS) or similar platforms.
• Multilingual capabilities (Spanish, French, or other languages) are a plus.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Strong analytical skills and a data‑driven approach to problem solving.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help customers succeed.
• Technical Proficiency: Comfortable navigating multiple software applications, entering data accurately, and troubleshooting basic technical issues.
• Communication: Clear, concise, and professional communication across all channels.
• Problem‑Solving: Ability to think critically, identify root causes, and propose effective solutions.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity during night hours.
• Team Collaboration: Work seamlessly with remote teammates, supervisors, and cross‑functional partners.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. When you join our team, you’ll gain access to:

• Structured onboarding that covers product knowledge, system training, and company culture.
• Monthly skill‑building workshops on topics such as advanced customer engagement, data analytics, and industry trends.
• Mentorship programs pairing you with experienced leaders who guide your professional development.
• Clear promotion pathways from Customer Service Agent to Team Lead, Operations Specialist, or Customer Experience Manager.
• Opportunities to cross‑train in related roles such as logistics coordination, quality assurance, or technical support.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and collaboration. We foster an environment where:

• Employees feel empowered to voice ideas and take ownership of their work.
• Team members celebrate successes together, whether through virtual happy hours or recognition programs.
• Work‑life balance is respected, with flexible scheduling and a focus on mental well‑being.
• Continuous improvement is a shared goal, encouraging everyone to contribute to process enhancements.

Compensation & Perks

While specific figures vary based on experience and location, you can expect:

• Competitive hourly wage with overtime for graveyard shift hours.
• Performance‑based bonuses tied to customer satisfaction scores and call metrics.
• Full medical, dental, and vision coverage, including telehealth services.
• 401(k) plan with company match, vesting over a 3‑year period.
• Unlimited PTO, allowing you to recharge when you need it.
• Monthly stipend for home office equipment and high‑speed internet.
• Access to wellness programs, including mindfulness sessions and fitness reimbursements.

How to Apply

Ready to take the next step in your career? Submit your application through our streamlined online portal. We’re hiring fast, so don’t wait—join brighthush and become part of a team that values innovation, customer focus, and personal growth.

We look forward to welcoming you to our remote family and working together to create exceptional experiences for our customers around the clock.