Experienced Remote Customer Service Representative – Home Healthcare Support Specialist

About brighthush and the Home Healthcare Revolution

At brighthush, we are redefining the way people receive compassionate, high‑quality home healthcare. Our mission is to empower patients and their families by providing seamless access to skilled nursing, therapy, and support services—all delivered with the convenience of a single, user‑friendly platform. As the healthcare landscape evolves, the demand for reliable, empathetic customer support has never been higher. That’s why we’re looking for a dedicated Remote Customer Service Representative to become the first point of contact for patients and providers alike.

Why Join brighthush?

• Impactful Work: Every call you handle directly improves a patient’s experience and helps them navigate the complex world of home healthcare.
• Flexible Schedule: Set your own hours within our operating window (Mon‑Fri, 8 am–7 pm ET) and balance work with life.
• Competitive Pay: Earn $12 per hour, with opportunities for performance bonuses and overtime.
• Growth Pathways: From customer support to operations, quality assurance, or even product development—your career can evolve with us.
• Remote‑First Culture: Work from the comfort of your home, supported by a collaborative, tech‑savvy team.
• Comprehensive Benefits: Health, dental, and vision plans, paid time off, and a generous 401(k) match for full‑time employees.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline ambassador for our patients, providers, and referral partners. Your day‑to‑day tasks will include:

• Answering inbound calls and emails from patients, caregivers, and healthcare providers seeking home‑care services.
• Conducting thorough intake interviews to gather essential demographic and clinical information.
• Verifying patient membership status and eligibility for services.
• Entering accurate data into our secure patient portal and ensuring records are up‑to‑date.
• Scheduling appointments, coordinating with care teams, and confirming visit details.
• Providing basic technical support for patients and providers using our platform.
• Escalating complex issues to the appropriate internal teams while maintaining a calm, professional demeanor.
• Maintaining compliance with HIPAA and other regulatory standards at all times.
• Participating in ongoing training sessions to stay current on services, policies, and technology.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year experience in customer service, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM systems, Microsoft Office Suite, and basic troubleshooting.
• Ability to work independently, manage time effectively, and maintain focus in a remote environment.
• Knowledge of HIPAA regulations and a commitment to data privacy.
• Reliable high‑speed internet connection and a quiet workspace.

Preferred Qualifications

• Experience with home‑care or telehealth platforms.
• Background in nursing, medical billing, or health information management.
• Previous remote work experience with a proven track record of meeting or exceeding KPIs.
• Strong analytical skills and the ability to identify trends or recurring issues.
• Certified Customer Service Professional (CCSP) or similar credential.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help.
• Problem‑Solving: Quickly diagnose issues and provide effective solutions.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Adaptability: Thrive in a fast‑changing environment with evolving protocols.
• Team Collaboration: Communicate effectively with cross‑functional teams.
• Technology Savvy: Comfortable learning new software and troubleshooting basic tech problems.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As you grow in your role, you’ll have access to:

• Structured mentorship programs pairing you with senior team members.
• Regular skill‑building workshops covering advanced customer service techniques, healthcare compliance, and data analytics.
• Internal job boards showcasing opportunities in operations, quality assurance, and product development.
• Annual performance reviews with clear, actionable feedback and career roadmap discussions.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Weekly virtual team huddles to share updates, celebrate wins, and brainstorm improvements.
• Access to a digital wellness library, including meditation guides, fitness videos, and mental health resources.
• A vibrant online community where you can connect with colleagues across the globe.
• Recognition programs that highlight exceptional customer service and innovation.

Compensation, Perks, and Benefits

While the base rate is $12 per hour, we offer a comprehensive package designed to support your well‑being:

• Competitive hourly wage with potential for overtime and performance bonuses.
• Health, dental, and vision insurance for full‑time employees.
• Paid time off (PTO) and sick leave.
• 401(k) plan with company match for full‑time staff.
• Flexible work hours within our operating window.
• Home‑office stipend to help set up a productive workspace.
• Continuous learning stipend for courses, certifications, or conferences.

How to Apply

If you’re passionate about making a difference in people’s lives and thrive in a dynamic, remote setting, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Join brighthush and Transform Lives—One Call at a Time

Every interaction you handle is a chance to bring comfort, clarity, and care to patients and their families. At brighthush, you’ll be part of a mission‑driven team that values innovation, compassion, and professional growth. Take the next step in your career and help shape the future of home healthcare.