Experienced Remote Customer Service Representative – Client Support Specialist for Innovative Human Services Solutions

About brighthush

At brighthush, we’re not just a technology provider – we’re a family that believes in the power of human connection. For over five decades, brighthush has been at the forefront of developing cutting‑edge solutions that transform complex human service operations across the United States. Our mission is simple: empower families, streamline processes, and deliver exceptional value to every stakeholder we serve.

Our culture is built on teamwork, dedication, empowerment, and a strong emphasis on work‑life balance. We treat our employees as an extended family, fostering an environment where creativity thrives, innovation is celebrated, and every voice matters. Whether you’re a seasoned professional or just starting your career, brighthush offers a supportive, inclusive, and growth‑oriented workplace that rewards hard work and passion.

Position Overview

We’re looking for a highly motivated Remote Customer Service Representative to join our dynamic client support team. In this role, you will be the first point of contact for child support client stakeholders, ensuring that every interaction reflects brighthush’s commitment to excellence, empathy, and efficiency. You will work from home, leveraging our state‑of‑the‑art technology and comprehensive training to deliver outstanding service and drive client satisfaction.

Key Responsibilities

• Handle inbound calls from child support client stakeholders in accordance with Standard Operating Procedures (SOPs) and contractual obligations.
• Accurately categorize each call into predefined categories, ensuring proper routing and follow‑up.
• Document all customer interactions in our CRM system, maintaining a clear, searchable record of every conversation.
• Identify and log abusive or extraordinary calls, escalating them to the appropriate supervisor or department.
• Provide accurate, valid, and complete information to clients, ensuring compliance with all policies and procedures.
• Resolve customer complaints efficiently, offering appropriate solutions and alternatives that meet both client needs and company standards.
• Gather customer information thoroughly, assess needs, and educate clients on available services and resources.
• Maintain a general understanding of brighthush policies, procedures, and product offerings to provide informed support.
• Participate in ongoing training and professional development sessions to stay current with industry best practices and new technologies.
• Collaborate with cross‑functional teams (e.g., technical support, product development, compliance) to resolve complex client issues.

Essential Qualifications

• High School Diploma or equivalent (Bachelor’s degree preferred).
• Minimum of one year of experience in customer service, call center, or a related field.
• Proficient in data entry, including keyboard, mouse, and 10‑key pad usage.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Strong oral and written communication skills, with the ability to convey complex information clearly and concisely.
• Excellent interpersonal skills, demonstrating tact, patience, and courtesy in all interactions.
• Ability to work independently in a remote environment, managing time effectively and meeting performance metrics.
• Must have a private, quiet workspace with a high‑speed internet connection and the ability to set up required equipment.
• Must reside in one of the following states: AL, FL, GA, KS, MO, MS, NC, OH, TN, TX, WV.
• Successful completion of a background check and drug screening.

Preferred Qualifications

• Experience working in the human services or child support sector.
• Knowledge of child support regulations and processes.
• Familiarity with CRM platforms and call‑center software.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Prior experience with remote work and virtual collaboration tools.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping clients and a genuine desire to solve problems.
• Problem‑Solving: Ability to analyze situations quickly and propose effective solutions.
• Adaptability: Comfortable working in a fast‑moving environment and adjusting to new processes.
• Attention to Detail: Accuracy in data entry and documentation.
• Time Management: Prioritizing tasks and meeting deadlines in a remote setting.
• Team Collaboration: Willingness to share knowledge and support colleagues.
• Technology Savvy: Comfortable using various software tools and learning new systems.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a Remote Customer Service Representative, you’ll have access to:

• Comprehensive onboarding and paid training programs that cover product knowledge, customer service excellence, and industry regulations.
• Regular skill‑building workshops, including advanced communication techniques, conflict resolution, and data analytics.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Product Implementation Consultant.
• Mentorship from experienced leaders who are committed to your professional development.
• Annual performance reviews that align your goals with brighthush’s strategic objectives.

Work Environment & Company Culture

Working remotely from brighthush means you’ll enjoy:

• A flexible schedule that respects your personal commitments while ensuring coverage during Mountain Time business hours.
• A supportive virtual community where colleagues celebrate successes, share best practices, and provide peer support.
• Access to a digital “water cooler” – virtual coffee breaks, team chats, and informal meet‑ups that keep the camaraderie alive.
• A culture that values transparency, continuous improvement, and the well‑being of every team member.

Compensation & Benefits

We offer a competitive compensation package that includes:

• Starting salary of $15 per hour, with opportunities for overtime and performance‑based increases.
• Bi‑annual bonuses for high performers who meet or exceed key metrics.
• Health, dental, and vision insurance options (details provided during onboarding).
• Health club reimbursements to support your physical and mental well‑being.
• Paid training and professional development courses to help you grow your skill set.
• Equity or profit‑sharing options for long‑term employees (subject to eligibility).
• Generous paid time off, including vacation, sick leave, and holidays.
• Remote work stipend to cover home office setup and high‑speed internet.

Why Join brighthush?

When you join brighthush, you become part of a family that values:

• Empowerment – you’ll have the autonomy to make decisions that directly impact client satisfaction.
• Innovation – we’re constantly evolving our technology to meet the changing needs of the human services sector.
• Work‑Life Balance – our remote model and flexible hours help you maintain harmony between professional and personal life.
• Recognition – we celebrate your achievements through awards, shout‑outs, and tangible rewards.
• Impact – every call you handle contributes to better outcomes for families across the country.

How to Apply

Ready to make a difference from the comfort of your home? Click the link below to submit your application and join the brighthush family. We’re excited to hear how your skills and passion align with our mission.

Apply To This Job

Equal Opportunity & Drug‑Free Workplace

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We maintain a strict drug‑free workplace policy to ensure a safe and productive work environment for everyone.