Experienced Customer Care Representative – Remote Missouri – Telehealth & Community Health Support

About brighthush

brighthush is a trailblazing telehealth and community health organization that is redefining how people access care across Missouri and beyond. With a mission to eliminate barriers to health services, we combine cutting‑edge technology, compassionate care, and a culture of continuous improvement to deliver personalized support to every member, client, and facility partner. Our team is built on the principles of innovation, collaboration, and growth, and we are committed to creating a workplace where every voice is heard, every idea is valued, and every employee can thrive.

Why Join brighthush?

• Make a Meaningful Impact: Every call you handle directly improves a patient’s journey, removes obstacles to care, and strengthens community health.
• Be Part of a Movement: You’ll join a nationwide effort to break down barriers and bring high‑quality care to underserved populations.
• Innovative Culture: We encourage bold ideas, open conversations, and a relentless focus on what matters most—our people and the communities we serve.
• Multilingual Support: Our services are available 24/7, 365 days a year, and we celebrate diversity in every interaction.
• Career Growth: From entry‑level roles to leadership positions, brighthush offers clear pathways for advancement and professional development.

Position Overview

The Customer Care Representative is the frontline ambassador of brighthush. You will be the first point of contact for members, clients, and facilities, ensuring that every interaction reflects our commitment to excellence and empathy. This role is remote, based in Missouri, and offers a dynamic mix of inbound call handling, problem resolution, and cross‑functional collaboration.

Key Responsibilities

• Handle 60–80 inbound calls daily, with higher volumes on Mondays, providing accurate and timely information about services, appointments, and account status.
• Resolve member inquiries, complaints, and technical issues with a focus on customer satisfaction and retention.
• Navigate multiple systems and databases to retrieve, update, and verify member information while maintaining data integrity.
• Escalate complex issues to appropriate departments, ensuring follow‑up and closure.
• Document all interactions in the CRM with detailed, clear notes that support continuity of care.
• Collaborate with cross‑functional teams (e.g., billing, clinical, IT) to streamline processes and improve the member experience.
• Participate in ongoing training and quality assurance initiatives to stay current with policies, procedures, and industry best practices.
• Adhere to compliance standards, including NCQA guidelines, HIPAA regulations, and internal security protocols.
• Contribute to team goals by sharing insights, suggesting process improvements, and maintaining a positive, solution‑oriented attitude.

Essential Qualifications

• Current residency in Missouri.
• Minimum of 1 year of call center experience, with at least 6 months in a customer service role.
• Proficient typing and computer navigation skills; comfortable using multiple applications simultaneously.
• Reliable high‑speed internet connection (minimum upload 3 Mbps, download 30 Mbps).
• Dedicated, quiet workspace free from distractions.
• Strong verbal communication skills in English; additional language proficiency is a plus.
• Basic troubleshooting ability for common technical issues.
• Commitment to confidentiality and data security.

Preferred Qualifications

• Experience in the healthcare or telehealth industry.
• Knowledge of NCQA standards and healthcare compliance.
• Prior experience with CRM systems (e.g., Salesforce, Zendesk).
• Demonstrated ability to handle high‑volume call environments with composure.
• Experience in a remote work setting with self‑management skills.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help.
• Problem‑Solving: Analytical thinking and resourcefulness to resolve issues efficiently.
• Communication: Clear, concise, and professional verbal and written communication.
• Adaptability: Ability to thrive in a fast‑changing environment and learn new tools quickly.
• Team Collaboration: Willingness to share knowledge and support colleagues.
• Time Management: Prioritization skills to meet daily call targets and quality metrics.
• Technical Proficiency: Comfortable with remote desktop, VPN, and standard office software.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Care Representative, you will have access to:

• Structured onboarding and continuous learning modules covering healthcare policies, technology, and customer service excellence.
• Mentorship programs pairing you with senior team members for guidance and career planning.
• Annual performance reviews that identify growth areas and potential promotion tracks.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the organization.
• Leadership development workshops for those aspiring to managerial roles.

Work Environment & Culture

brighthush fosters a supportive, inclusive, and flexible work environment. Our remote model empowers you to balance professional responsibilities with personal commitments. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Our culture is built on:

• Collaboration: Regular virtual team huddles, knowledge sharing sessions, and cross‑functional initiatives.
• Recognition: Employee of the Month, shout‑outs, and milestone celebrations.
• Wellness: Access to mental health resources, virtual fitness classes, and wellness challenges.
• Community Impact: Opportunities to volunteer, participate in health fairs, and contribute to outreach programs.

Compensation & Benefits

We offer a competitive hourly rate of $16.50, with opportunities for overtime and performance bonuses. Our comprehensive benefits package includes:

• Health, Dental, and Vision Insurance (individual and family plans).
• Life and Disability Insurance.
• 401(k) Retirement Plan with company match.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Wellness Program with incentives for healthy living.
• Paid Time Off (PTO), holidays, and a birthday holiday.
• Maternity/Paternity Leave and family‑friendly policies.
• Continuing Education Reimbursement Program.
• Brighthush Perks Discount Program for employees and families.
• Pay‑on‑Demand option for flexible cash flow.
• Career Development Programs and tuition assistance.

How to Apply

If you are ready to transform lives, grow your career, and be part of a movement that breaks down community barriers, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for brighthush.

Apply to this job

Closing

At brighthush, we don’t just talk about a better workplace—we make it happen. Join us as a Customer Care Representative and become the heart of a movement that is reshaping healthcare access for communities across Missouri and beyond. Your dedication, empathy, and expertise will help us deliver on our promise of personalized, exceptional care. Apply now and start your journey with brighthush today.