Experienced Remote Customer Service Representative – CPAP Support Specialist for Military Clients (Mountain & Pacific Time Zones) – Join brighthush

About brighthush

brighthush stands at the forefront of CPAP therapy, delivering premium, life‑changing solutions to patients across the United States. Our mission is simple yet profound: to become the nation’s premier CPAP provider by marrying cutting‑edge technology with compassionate, patient‑first care. In a world where sleep health is increasingly recognized as a cornerstone of overall well‑being, brighthush is redefining what it means to support patients, families, and especially those who serve our country.

What sets us apart is our unwavering commitment to excellence, innovation, and integrity. We empower our team members to work from the comfort of their own homes while maintaining the same high level of professionalism and expertise that our patients expect. This remote, flexible model not only enhances work‑life balance but also allows us to tap into a diverse talent pool across the Mountain and Pacific time zones.

Why Join brighthush?

When you become part of the brighthush family, you’re stepping into a culture that values every voice, celebrates diversity, and relentlessly pursues better outcomes for patients. Here’s what you can expect:

• Competitive Compensation: A base salary that reflects your experience, coupled with performance‑based bonuses that reward your impact.
• Comprehensive Benefits: Health, dental, vision, and life insurance plans designed to protect you and your loved ones.
• Generous Paid Time Off: Flexible scheduling and ample PTO to support your personal and professional life.
• Career Growth: Structured onboarding, continuous learning, and clear pathways to advanced roles within the organization.
• Impactful Work: Every interaction you have directly improves the lives of military families and veterans, making your role both meaningful and rewarding.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for our CPAP customers. Your day‑to‑day tasks will include, but are not limited to:

• Handling inbound and outbound calls with professionalism and empathy, ensuring every interaction reflects brighthush’s commitment to excellence.
• Using an automated dialer system to reach customers, follow up on service requests, and conduct satisfaction surveys.
• Assessing customer needs for additional products or services, such as CPAP accessories, maintenance kits, or upgraded equipment.
• Verifying compliance with physician orders, ensuring patients receive the correct therapy and dosage.
• Providing clear, concise education on CPAP usage, troubleshooting, and best practices.
• Documenting all interactions accurately in our computerized record‑keeping system, maintaining data integrity and confidentiality.
• Entering new orders and updating demographic information (address, phone number, insurance details) in the system.
• Reviewing patient orders and pharmacy prescription terminology to confirm correct product selection.
• Collaborating with colleagues across departments to resolve complex issues and improve service processes.
• Assisting in the onboarding and training of new team members, sharing knowledge and best practices.
• Performing basic calculations related to therapy frequency and dosage to support accurate billing and inventory management.
• Occasionally lifting or moving items up to 25 pounds to support inventory or equipment needs.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• High School Diploma, General Education Diploma (GED), or equivalent.
• At least one month of related experience in customer service, preferably in a medical or CPAP environment.
• Strong computer skills, including proficiency with CRM systems, Microsoft Office Suite, and data entry.
• Excellent verbal and written communication skills, with the ability to explain complex information in a clear, friendly manner.
• Ability to work independently in a remote setting, managing time effectively and meeting performance metrics.
• Knowledge of CPAP therapy, medical terminology, or experience serving military or veteran populations is highly desirable.
• Physical capability to lift or move up to 25 pounds when necessary.
• Must be located in the Mountain or Pacific Time Zones to align with our service hours.

Preferred Qualifications

While not mandatory, the following experience and skills will give you a competitive edge:

• Prior experience in a remote customer service role, with a proven track record of meeting or exceeding KPIs.
• Familiarity with automated dialer systems and call center software.
• Experience working with military or veteran customers, understanding their unique needs and communication preferences.
• Knowledge of CPAP equipment, accessories, and common troubleshooting scenarios.
• Certification or coursework in medical billing, coding, or health informatics.
• Fluency in additional languages (Spanish, Korean, etc.) to better serve diverse patient populations.

Skills & Competencies

Success at brighthush requires a blend of technical and interpersonal skills:

• Customer‑centric mindset: Always put the patient first and strive to exceed expectations.
• Problem‑solving: Quickly identify root causes and implement effective solutions.
• Attention to detail: Ensure accuracy in data entry, order processing, and compliance checks.
• Adaptability: Thrive in a fast‑moving environment and adjust to new technologies or processes.
• Team collaboration: Work seamlessly with cross‑functional teams to deliver a unified customer experience.
• Time management: Prioritize tasks and meet deadlines while maintaining high quality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you can expect:

• Structured onboarding and continuous training programs covering CPAP technology, customer service excellence, and regulatory compliance.
• Mentorship from experienced supervisors and subject‑matter experts.
• Opportunities to transition into specialized roles such as Technical Support Specialist, Sales Representative, or Account Manager.
• Access to industry conferences, webinars, and certifications to deepen your expertise.
• Internal promotion policies that reward performance, initiative, and dedication.

Work Environment & Culture

brighthush fosters a culture of respect, collaboration, and innovation. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
• Monthly all‑hands meetings featuring leadership insights and company news.
• Open‑door communication channels for feedback, ideas, and career discussions.
• A commitment to diversity and inclusion, ensuring every voice is heard and valued.
• Community outreach initiatives, including volunteer opportunities with veteran support organizations.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a comprehensive package that includes:

• Competitive base salary with performance‑based bonuses.
• Health, dental, vision, and life insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including mental health resources and fitness subsidies.
• Employee discount on CPAP products and accessories.

How to Apply

If you’re passionate about delivering exceptional service, supporting military families, and growing within a forward‑thinking organization, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this role now

Closing Statement

At brighthush, every call you make has the potential to transform a patient’s life. You’ll be part of a mission that goes beyond sales – it’s about ensuring that every individual receives the support they need to breathe easier and live better. If you’re ready to bring your empathy, expertise, and enthusiasm to a team that values your contributions, we invite you to apply today. Together, we can set new standards for CPAP care and make a lasting impact on the lives of those who serve our nation.