Experienced Remote Customer Service Representative – High‑Volume Call Center – Healthcare Benefits Support – brighthush

About brighthush

At brighthush, we’re on a mission to make healthcare simpler, better, and more affordable for everyone. Our people are the heart of our success—bringing expertise, dedication, and a passion for service excellence to every interaction. We’re a purpose‑driven organization that values collaboration, continuous improvement, and thoughtful development opportunities. When you join brighthush, you become part of a team that’s reshaping the way people experience health benefits.

Role Overview

We’re looking for a Remote Customer Service Representative to join our high‑volume call center. In this role, you’ll be the frontline voice for employees, members, providers, and clients, delivering accurate, respectful, and timely support on a wide range of inquiries—benefits, eligibility, claim status, and more. You’ll navigate multiple systems, document every interaction, and uphold brighthush’s commitment to exceptional service.

Why This Role Matters

Every call you handle is an opportunity to simplify a complex process, resolve a concern, and reinforce brighthush’s reputation for outstanding customer care. Your work directly impacts member satisfaction, provider relationships, and the overall success of our benefits platform.

Key Responsibilities

• Respond to high‑volume telephonic, written, and electronic inquiries from employees, members, providers, and clients.
• Accurately navigate multiple system applications and screens to retrieve information and resolve issues in real time.
• Document all inquiries, actions taken, and outcomes using brighthush’s software tools, ensuring compliance with internal guidelines.
• Maintain a calm, professional demeanor while handling complex or escalated situations.
• Collaborate with cross‑functional teams (claims, benefits, IT) to resolve outstanding issues and improve processes.
• Participate in continuous improvement initiatives, providing feedback on system usability and workflow enhancements.
• Adhere to quality metrics, call handling standards, and performance targets set by the department.
• Support rotating Saturday and Sunday shifts as part of a 7‑day operational schedule.

Essential Qualifications

• High school diploma or GED equivalent.
• Minimum of 1 year of customer service experience in a fast‑paced environment.
• Strong verbal, written, and interpersonal communication skills.
• Ability to analyze problems, think critically, and resolve issues quickly while juggling multiple systems.
• Proficiency with Microsoft Office (Excel, Word) and the ability to learn proprietary systems rapidly.
• Self‑motivated, flexible, and open to continuous process improvement.
• Dedicated, distraction‑free workspace with reliable high‑speed internet (preferably wired via Ethernet).
• U.S. residency and eligibility to complete employer‑verified I‑9 documentation.

Preferred Qualifications

• Experience in a high‑volume call center setting.
• Knowledge of medical procedure and diagnosis coding.
• Familiarity with medical terminology and Summary Plan Documents (SPDs).
• Experience with self‑funded insurance/benefits or third‑party administrator (TPA) environments.
• Track record of meeting or exceeding performance metrics in a measured environment.

Skills & Competencies

• Exceptional customer‑centric mindset.
• Strong analytical and problem‑solving abilities.
• Excellent time‑management and organizational skills.
• Adaptability to new technologies and processes.
• Team collaboration and cross‑functional communication.
• Commitment to quality, accuracy, and compliance.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you’ll have access to:

• Structured onboarding and a 4‑6 week paid training program covering product knowledge, systems, and customer‑service best practices.
• Ongoing learning modules, webinars, and certifications to deepen your expertise in healthcare benefits.
• Clear career pathways—from Senior Support Specialist to Team Lead, and eventually to Managerial roles in Customer Experience or Operations.
• Mentorship programs pairing you with seasoned leaders who can guide your professional development.
• Regular performance reviews with actionable feedback and opportunities for skill enhancement.

Work Environment & Culture

Our remote team thrives on collaboration, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible work hours (11:00 AM – 7:00 PM CST) after training, with rotating weekend shifts to support a 24‑hour service model.
• A supportive, inclusive culture that values diverse perspectives and encourages innovation.
• Access to virtual team‑building events, wellness programs, and community outreach initiatives.
• Regular town‑hall meetings where employees can share ideas and celebrate successes.

Compensation & Benefits

We offer a competitive hourly rate of $20.00 – $22.00, with eligibility for an annual bonus incentive based on performance metrics. While the exact compensation may vary by skill level and experience, we provide a comprehensive benefits package that includes:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Disability and supplemental life insurance.
• Employee Assistance Program (EAP) for mental and financial wellness.
• Tuition reimbursement for approved courses and certifications.
• Flexible spending accounts (FSAs) and health savings accounts (HSAs).
• Regular wellness challenges and virtual fitness classes.

How to Apply

Ready to take the next step in your customer‑service career? Click the link below to submit your application and join the brighthush family.

Apply Now

Equal Opportunity Employment

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Pay Transparency Statement

We are committed to transparency in compensation. The hourly rate for this role ranges from $20.00 to $22.00, with potential for annual bonuses. Final compensation will be based on your experience, skills, and the value you bring to the team.

Why brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that places people first—both our employees and the members we serve. You’ll have the chance to grow professionally, work with cutting‑edge technology, and contribute to a mission that matters. If you’re passionate about delivering exceptional service, thrive in a dynamic environment, and want to make a real difference in healthcare, we want to hear from you.

Apply today and help us shape the future of health benefits—one call at a time.