Experienced Voice, Email & Chat Support Specialist – Night Shift, Remote, Full‑Time – Customer Service Excellence at brighthush

About brighthush and the Opportunity

At brighthush, we’re redefining the way people connect with technology and each other. Our mission is to empower customers worldwide with seamless, human‑centric support that feels personal, proactive, and always on‑point. Whether it’s a quick troubleshooting tip or a deep dive into a complex issue, our team is the bridge that turns frustration into delight.

We’re looking for a dedicated Voice, Email & Chat Support Specialist to join our night‑shift squad. This role is 100% remote, giving you the flexibility to work from the comfort of your home while still being part of a vibrant, global team. If you thrive in fast‑paced environments, love solving problems, and have a passion for delivering exceptional customer experiences, we want to hear from you.

Key Responsibilities

• Multichannel Customer Engagement: Respond to inquiries via voice calls, email, and live chat with professionalism and empathy.
• Issue Resolution: Diagnose and resolve technical or service‑related problems, escalating when necessary to specialized teams.
• Customer Satisfaction: Maintain a high CSAT score by providing courteous, efficient, and accurate support.
• Documentation: Log all interactions in our CRM system, ensuring data integrity and traceability.
• Collaboration: Work closely with product, engineering, and quality assurance teams to share feedback and improve service workflows.
• Process Improvement: Identify recurring issues and propose solutions to reduce repeat contacts.
• Compliance & Security: Adhere to data protection policies and maintain confidentiality of customer information.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Strong command of English – both verbal and written.
• Experience in customer support (voice, email, chat) is preferred but not mandatory; freshers are encouraged to apply.
• Excellent multitasking skills – able to juggle multiple conversations simultaneously.
• Proactive problem‑solving mindset with a customer‑first attitude.
• Basic computer literacy and familiarity with CRM or help‑desk tools.
• Reliable high‑speed internet connection and a quiet workspace.

Preferred Qualifications

• Experience in a tech‑centric or SaaS support environment.
• Knowledge of troubleshooting common software/hardware issues.
• Previous exposure to ticketing systems such as Zendesk, Freshdesk, or ServiceNow.
• Fluency in additional languages (Hindi, Urdu, or regional Indian languages) is a plus.
• Certifications in customer service or technical support.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Quick learning curve for new tools, platforms, and product features.
• Time Management: Ability to prioritize tasks and meet strict deadlines.
• Team Player: Collaborate effectively with cross‑functional teams.
• Adaptability: Thrive in a dynamic environment with evolving processes.
• Attention to Detail: Accurate data entry and documentation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a support specialist, you’ll have access to:

• Structured onboarding and continuous training modules covering product knowledge, soft skills, and advanced troubleshooting.
• Mentorship from senior support engineers and product managers.
• Clear career pathways – from Support Specialist to Team Lead, Technical Specialist, or Product Analyst.
• Regular performance reviews with actionable feedback and growth plans.
• Opportunities to participate in cross‑functional projects, giving you exposure to product development, marketing, and sales.

Work Environment & Company Culture

Our culture is built on trust, transparency, and a shared commitment to customer success. Even though we’re a remote-first organization, we foster a sense of community through:

• Weekly virtual town halls and Q&A sessions with leadership.
• Monthly virtual coffee breaks and team‑building activities.
• Open channels for feedback and idea sharing via Slack and internal forums.
• Recognition programs that celebrate wins, big or small.
• Inclusive policies that support work‑life balance, mental health, and continuous learning.

Compensation, Perks & Benefits

We offer a competitive salary package that reflects your experience and performance. While the base salary can go up to ₹30,000 per month, you’ll also enjoy:

• Fully reimbursed high‑speed internet and a dedicated workspace stipend.
• Company‑provided laptop and peripherals – no upfront investment required.
• Health and wellness stipend to support your physical and mental well‑being.
• Paid time off, including holidays and personal days.
• Access to online learning platforms and certification courses.
• Employee referral bonuses for bringing talented peers into the team.

Why Join brighthush?

When you join brighthush, you’re not just filling a role – you’re becoming part of a mission to create frictionless customer experiences worldwide. You’ll:

• Work with cutting‑edge technology and tools.
• Collaborate with a diverse, global team that values innovation.
• Receive ongoing training that keeps you ahead of industry trends.
• Enjoy a flexible schedule that respects your personal commitments.
• Contribute directly to product improvements and customer satisfaction metrics.

How to Apply

Ready to take the next step in your customer support career? Submit your application through our careers portal or send your resume and cover letter to [email protected]. For any questions, feel free to reach out to our recruitment team at [email protected] or call +91-9908919520.

We look forward to welcoming you to the brighthush family, where your expertise will help shape the future of customer support.