Experienced Remote Customer Service Representative – Inbound Support for Government Programs & Veteran Services

Join brighthush as a Remote Customer Service Representative

At brighthush, we’re redefining what it means to provide exceptional customer support in the public sector. Our mission is to empower veterans, military families, and community members by connecting them with vital government programs in security, health, human services, and state benefits. Every interaction you have has the potential to change a life for the better, and we’re looking for dedicated, people‑first professionals to join our fully remote team.

Why brighthush?

brighthush is a nationally recognized leader in business process outsourcing and a certified Service‑Disabled Veteran‑Owned Small Business (SDVOSB). We combine industry expertise with a deep commitment to service, ensuring that every call you handle is a step toward a brighter future for our clients. Here’s what sets us apart:

• Fully Remote Work: No commute, no office distractions—work from the comfort of your own space and design your own productive environment.
• Team‑Driven Culture: We believe in collaboration, mutual support, and celebrating each other’s successes.
• Meaningful Impact: Your work directly supports veterans, military families, and communities nationwide.
• Growth Opportunities: We invest in your career with continuous learning, mentorship, and clear advancement pathways.
• Purpose‑Driven Mission: Every task you complete contributes to a larger goal—helping people access critical services.

Key Responsibilities

As a Remote Customer Service Representative, you will be the first point of contact for individuals seeking assistance with government programs. Your role is to provide clarity, calm, and solutions—every single day. Your day-to-day responsibilities will include:

• Answering inbound calls and delivering a positive, solution‑focused customer experience.
• Assisting with basic technical troubleshooting and creating support tickets when needed.
• Scheduling appointments at designated service locations.
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions.
• Conducting follow‑up calls to ensure issues are resolved and customers stay informed.
• Providing consistent, high‑quality service in a structured, supportive environment.

Essential Qualifications

We’re looking for dependable, thoughtful professionals who thrive in a remote setting while staying connected to a collaborative team. The following qualifications are essential:

• High school diploma or GED required (additional education preferred).
• Prior remote customer service experience, especially in call‑based environments.
• Strong verbal communication skills and the ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Excellent reading and following of directions.
• Ability to complete an extensive credentialing and background check process.
• Proficiency in web navigation, Microsoft Teams, Outlook, Word, and multitasking.
• Fluent English reading, writing, and speaking.

Preferred Qualifications

• Bilingual (English/Spanish) candidates are strongly encouraged to apply.
• Experience with government or veteran‑related programs is a plus.
• Prior experience in a high‑volume call center environment.

Technical & Work Environment Requirements

To set you up for success at home, we require the following:

• Reliable high‑speed internet connection (must be on an ethernet connection, no Wi‑Fi).
• Private, distraction‑free workspace.
• Ability to navigate computer systems efficiently.

Schedule & Availability

We offer a flexible yet structured schedule to support both business needs and work‑life balance:

• Regular schedule: Between 8:00 AM – 8:00 PM, Monday–Friday.
• Full‑time 8‑hour workday within the available window.
• Consistent attendance and reliability are essential for success in this role.

Training & Onboarding

Your journey with brighthush begins with a comprehensive onboarding program designed to set you up for success:

• First two weeks of structured onboarding, including role‑specific training and system familiarization.
• Training schedule: 9:00 AM – 4:30 PM EST.
• Ongoing coaching and performance feedback to help you grow.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you gain experience and demonstrate excellence, you’ll have opportunities to:

• Progress into senior support roles or team lead positions.
• Participate in specialized training programs focused on government services and veteran support.
• Take on mentorship responsibilities, guiding new hires and sharing best practices.
• Engage in cross‑functional projects that broaden your skill set and industry knowledge.

Work Environment & Company Culture

Our culture is built on the pillars of reliability, respect, and growth. You’ll find a supportive environment where:

• Team members actively help each other succeed.
• Open communication and transparency are valued.
• Recognition and appreciation are part of everyday interactions.
• Work‑life balance is respected, with flexible scheduling and remote work.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer a competitive salary package that reflects the importance of your role. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance options.
• Paid time off and holiday schedule.
• 401(k) plan with company match.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Regular virtual team‑building events and social gatherings.

How to Apply

If you’re ready to join a mission‑driven team where your work matters, your effort is valued, and you can thrive in a fully remote environment, we’d love to hear from you. Apply today and build a career with purpose at brighthush.

All candidates must complete a pre‑employment drug screening and criminal background check prior to employment.