Experienced Remote Customer Service Representative – Technical Support & Healthcare Operations Specialist – Empowering Global Health Tech Solutions

About brighthush

brighthush is a forward‑thinking technology partner that empowers healthcare providers, payers, and practice owners to streamline their administrative and operational workflows. With a mission to deliver seamless, data‑driven solutions, we blend industry expertise with cutting‑edge software platforms to help our clients reduce costs, improve patient outcomes, and accelerate growth. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your contributions directly impact the health and well‑being of millions of patients worldwide.

Why Join brighthush?

At brighthush, you’ll be part of a global team that values innovation, integrity, and personal development. We offer:

• Competitive Compensation: A base salary that reflects your experience and the value you bring.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a wellness stipend.
• Flexible Work Arrangements: Fully remote work with a flexible schedule to support work‑life balance.
• Career Growth: Structured learning paths, mentorship programs, and opportunities to transition into technical, product, or leadership roles.
• Impactful Work: Your daily tasks will directly improve patient care and operational efficiency for our clients.

Position Overview

We are seeking a highly motivated Remote Customer Service Representative – Technical Support & Healthcare Operations Specialist to join our growing support team. In this role, you will serve as the first line of communication for our healthcare clients, providing expert assistance across phone, email, and chat channels. You will troubleshoot system issues, resolve client inquiries, and document interactions with precision, ensuring a seamless experience for both patients and providers.

Key Responsibilities

• Respond to inbound and outbound client inquiries via phone, email, and live chat, maintaining a high level of professionalism and empathy.
• Diagnose and resolve technical issues related to our suite of healthcare software solutions, including Salesforce, ServiceNow, Zendesk, Dentrix, Eaglesoft, Open Dental, and PracticeWorks.
• Document all interactions in our ticketing system, ensuring accurate, up‑to‑date records that support cross‑functional collaboration.
• Escalate complex problems to senior technical teams while following established escalation protocols.
• Collaborate with product, engineering, and training teams to provide feedback on common pain points and suggest improvements.
• Maintain a strong knowledge base of product features, updates, and best practices to deliver consistent, high‑quality support.
• Participate in continuous improvement initiatives, including process reviews, quality audits, and customer satisfaction surveys.
• Adhere to company policies, security standards, and compliance requirements, especially those related to patient data privacy.

Essential Qualifications

• Minimum of 1 year of experience in customer service, technical support, help desk, or healthcare support roles.
• Strong verbal and written communication skills in English, with the ability to convey complex information clearly and concisely.
• Proven troubleshooting skills and a methodical approach to problem resolution.
• Experience working with CRM and ticketing platforms such as Salesforce, ServiceNow, and Zendesk.
• Familiarity with dental or medical practice management software (Dentrix, Eaglesoft, Open Dental, PracticeWorks) is highly desirable.
• Reliable high‑speed internet connection and a quiet, dedicated workspace suitable for remote work.
• Basic understanding of HIPAA or other healthcare data privacy regulations is a plus.
• Self‑motivated, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience in a remote customer support role within the healthcare or technology sector.
• Knowledge of cloud‑based SaaS solutions and integration concepts.
• Previous exposure to training or onboarding new users on complex software platforms.
• Fluency in additional languages (e.g., Filipino, Tagalog) to support a diverse client base.
• Certifications in customer service, technical support, or healthcare informatics.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Technical Aptitude: Ability to quickly learn new software, troubleshoot issues, and adapt to evolving technology.
• Analytical Thinking: Strong problem‑solving skills, with a focus on root cause analysis and data‑driven decision making.
• Collaboration: Comfortable working cross‑functionally with product, engineering, and sales teams.
• Time Management: Efficiently prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
• Adaptability: Thrive in a dynamic environment where priorities and processes evolve rapidly.
• Attention to Detail: Ensure accuracy in documentation, ticketing, and communication.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering our product suite, industry best practices, and soft‑skill development.
• Mentorship from senior support engineers and product managers, providing guidance on career pathways within technical support, product management, or customer success.
• Regular performance reviews and goal‑setting sessions to help you identify growth opportunities and align them with your career aspirations.
• Access to internal conferences, webinars, and certifications that keep you at the forefront of healthcare technology trends.
• Potential for lateral moves into specialized support roles (e.g., technical account management, implementation specialist) or upward mobility into leadership positions such as Support Team Lead or Customer Success Manager.

Work Environment & Culture at brighthush

Our remote‑first culture is designed to foster collaboration, transparency, and a sense of belonging, even when we’re not physically in the same space. Highlights include:

• Weekly virtual town halls where leadership shares company updates and celebrates milestones.
• Monthly “Innovation Fridays” where teams brainstorm new ideas, share learning sessions, and experiment with emerging technologies.
• Inclusive hiring practices that prioritize diversity, equity, and inclusion across all levels of the organization.
• Regular team‑building activities, such as virtual escape rooms, trivia nights, and wellness challenges.
• Open communication channels, including Slack, Microsoft Teams, and a dedicated internal knowledge base.

Compensation & Benefits

We offer a competitive salary package that reflects your experience and the value you bring to brighthush. While the base salary for this role is PHP 420,000 per year, we also provide:

• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance for you and your dependents.
• Wellness stipend to support physical and mental health initiatives.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development budget for courses, certifications, and conferences.
• Flexible work hours to accommodate different time zones and personal commitments.

How to Apply

If you are passionate about delivering world‑class customer support, thrive in a fast‑paced, technology‑driven environment, and want to make a tangible impact on the healthcare industry, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this opportunity at brighthush.

Ready to join a team that values innovation, collaboration, and customer success? Click the link below to apply and start your journey with brighthush today.