Dynamic Customer Service Representative – Order Management & Logistics Support – Remote Opportunity at brighthush – Driving Excellence in Medical Technology

About brighthush

brighthush is a forward‑thinking leader in the medical technology sector, dedicated to transforming patient care through innovative orthopedics solutions and beyond. With a culture that thrives on curiosity, collaboration, and continuous improvement, brighthush empowers its teams to push the boundaries of what’s possible in healthcare. Whether you’re a seasoned professional or an emerging talent, you’ll find a workplace that values your unique perspective, encourages growth, and rewards excellence.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of medical innovation. Your role as a Customer Service Representative will be pivotal in ensuring that our partners, suppliers, and patients receive timely, accurate, and compassionate support. In return, you’ll enjoy a comprehensive package that goes beyond the basics:

• Competitive salary aligned with industry standards.
• Generous paid time off and flexible work arrangements to support work‑life balance.
• 401(k) retirement plan with company match to secure your future.
• Continuous learning opportunities, including certifications and workshops that keep you at the cutting edge.
• Inclusive, collaborative, and high‑energy work environment that celebrates diversity.
• Access to state‑of‑the‑art technology and tools that streamline your workflow.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the frontline advocate for our customers and partners. Your day‑to‑day tasks will include:

• Managing Customer Inquiries: Respond promptly to emails, phone calls, and chat messages, providing clear, accurate information and resolving issues with a customer‑centric approach.
• Processing Orders: Accurately enter and track orders in our ERP system, ensuring timely fulfillment and maintaining data integrity.
• Handling Returns & Exchanges: Coordinate return logistics, process refunds or replacements, and collaborate with the supply chain team to minimize disruptions.
• Data Management: Maintain up‑to‑date customer records in Microsoft Outlook, Excel, and Word, and generate regular reports for management.
• Cross‑Functional Collaboration: Work closely with Sales Operations, Logistics, and Quality Assurance to resolve complex customer issues and improve service processes.
• Continuous Improvement: Identify trends, propose process enhancements, and contribute to the development of knowledge bases and SOPs.
• Compliance & Documentation: Adhere to company policies, regulatory requirements, and data privacy standards in all interactions.

Essential Qualifications

To thrive in this role, you should bring:

• High school diploma or equivalent; associate’s degree or higher is a plus.
• 2–4 years of experience in customer service, sales operations, or logistics within a fast‑paced environment.
• Proficiency with ERP systems (e.g., SAP, Oracle, or similar platforms).
• Advanced skills in Microsoft Outlook, Excel, Word, and Teams.
• Excellent written and verbal communication in English.
• Strong analytical mindset with the ability to troubleshoot and resolve issues efficiently.
• Self‑motivated, detail‑oriented, and capable of managing multiple priorities.
• U.S. work authorization without sponsorship.
• Willingness to travel less than 10% of the time for client visits or training sessions.

Preferred Qualifications

While not mandatory, the following will set you apart:

• Experience in the medical device or healthcare industry.
• Knowledge of compliance standards such as HIPAA, FDA, or ISO 13485.
• Previous exposure to customer‑facing roles in a B2B environment.
• Fluency in additional languages (Spanish, French, etc.).
• Certifications in customer service, logistics, or supply chain management.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Technical Proficiency: Mastery of ERP, Microsoft Office Suite, and collaboration tools.
• Problem‑Solving: Ability to diagnose root causes and implement effective solutions.
• Communication: Clear, concise, and empathetic communication across all channels.
• Time Management: Prioritize tasks and meet deadlines in a dynamic environment.
• Team Player: Collaborate with cross‑functional teams to achieve shared goals.
• Adaptability: Thrive in a rapidly evolving industry and embrace change.
• Customer‑First Mindset: Deliver exceptional service that reflects brighthush’s commitment to quality.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Service Representative, you’ll have access to:

• Structured onboarding program with mentorship from senior team members.
• Regular training sessions on product knowledge, industry trends, and new technologies.
• Opportunities to transition into roles such as Sales Operations Analyst, Logistics Coordinator, or Customer Success Manager.
• Leadership development workshops and cross‑departmental projects.
• Annual performance reviews with clear pathways for advancement.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate your personal commitments.
• Virtual team building events, hackathons, and wellness programs.
• Access to a digital resource hub with training videos, best‑practice guides, and community forums.
• A culture that celebrates diversity, equity, and inclusion, ensuring every voice is heard.
• Regular town‑hall meetings where leadership shares vision, strategy, and success stories.

Compensation & Perks

While specific figures vary by role and experience, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Employee assistance program and mental health resources.
• Technology stipend for home office setup.
• Employee discount program for brighthush products.

How to Apply

Ready to make a difference in the world of medical technology? Join a team that values innovation, collaboration, and customer excellence. Submit your application today and become part of brighthush’s mission to improve patient outcomes worldwide.