Experienced Remote Customer Service Representative – Telehealth & Wellness Support Specialist

About brighthush

Welcome to brighthush, a trailblazing leader in the telehealth and wellness space. From our headquarters in Salt Lake City, Utah, we are on a mission to redefine how people access personalized, compassionate care. Our rapidly expanding national network of clinics, pharmacies, and digital health platforms empowers patients to take control of their health journeys with confidence and convenience. At brighthush, we blend cutting‑edge technology with a human‑centric approach, ensuring every interaction feels authentic, supportive, and results‑driven.

We’re not just a company; we’re a movement. Our culture thrives on curiosity, collaboration, and a relentless pursuit of excellence. Whether you’re a seasoned professional or a recent graduate, brighthush offers a dynamic environment where your ideas matter, your growth is accelerated, and your impact is tangible.

Why Join brighthush?

• Purpose‑Driven Work: Every call, email, and chat you handle helps a patient navigate their health journey, making a real difference in their lives.
• Remote Flexibility: Work from anywhere with a reliable laptop, headset, and high‑speed internet.
• Competitive Compensation: Hourly pay ranges from $20–$22, with potential adjustments based on location, experience, and skill set.
• Comprehensive Benefits: Health, dental, vision, and wellness programs designed to support you and your family.
• Career Growth: Clear pathways to advance into senior support roles, team leadership, or specialized clinical support.
• Continuous Learning: Access to industry‑leading training, certifications, and mentorship programs.
• Inclusive Culture: A diverse, supportive community that values every voice.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline ambassador for our patients. Your role will involve:

• Responding to patient inquiries via phone, email, chat, and text with speed, empathy, and professionalism.
• Assisting patients with account management, order status, and navigation of treatment plans.
• Coordinating with clinical, pharmacy, and fulfillment teams to ensure seamless patient experiences.
• Accurately documenting all interactions in our internal systems, maintaining data integrity and compliance.
• Resolving issues with a solution‑oriented mindset while preserving high customer satisfaction scores.
• Meeting or exceeding performance metrics for response times, quality, and patient experience.
• Participating in continuous improvement initiatives to refine processes and elevate service standards.

Essential Qualifications

• Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy settings.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly.
• Strong problem‑solving abilities and meticulous attention to detail.
• Comfortable working in a fast‑paced, remote environment with minimal supervision.
• Proficiency with computers, customer support platforms, and basic troubleshooting.
• Ability to multitask, prioritize, and maintain a positive, professional demeanor under pressure.

Preferred Qualifications

• Experience in healthcare, telehealth, or wellness industries.
• Familiarity with EMR, CRM, or ticketing systems.
• Background supporting patients in a remote setting.
• Knowledge of GLP‑1 medications, hormone replacement therapy, peptides, or wellness programs.
• Experience with HIPAA‑compliant data handling and privacy protocols.

Required Equipment

To ensure a smooth onboarding experience, candidates must provide the following before their start date:

• Reliable personal laptop or desktop computer.
• Quality headset with noise cancellation for clear audio.
• High‑speed internet connection (minimum 25 Mbps).

What brighthush Offers

At brighthush, we believe in rewarding talent with more than just a paycheck. Here’s what you can expect:

• Competitive Pay: Hourly rates of $20–$22, with potential adjustments based on experience and geographic location.
• Health & Wellness Benefits: Comprehensive medical, dental, and vision coverage, plus wellness stipends and mental health resources.
• Paid Time Off: Generous PTO, sick leave, and company holidays to support work‑life balance.
• Professional Development: Access to industry conferences, online courses, and mentorship programs.
• Career Advancement: Clear promotion tracks into senior support, team lead, or specialized clinical roles.
• Innovative Therapies Exposure: Insight into cutting‑edge treatments in longevity, metabolic health, and personalized medicine.
• Inclusive Culture: A supportive, diverse community that celebrates individuality and fosters belonging.

How to Apply

Ready to make a difference? Submit your resume along with a brief cover letter highlighting your customer service experience, especially within healthcare, telehealth, or patient‑facing environments. Tell us why you’re excited about joining brighthush and how you can contribute to our mission of transforming patient care.

We are an equal opportunity employer committed to creating an inclusive environment for all employees. We look forward to welcoming you to the brighthush family.