Seasoned Travel Customer Experience Specialist – Itinerary Architect & Remote Global Adventure Planner at brighthush

Embark on a Career Where Every Day Feels Like a New Destination

At brighthush, we don’t just book flights and hotels—we craft stories that travelers carry with them long after the last sunset. Our mission is to fuse the thrill of exploration with the intimacy of personalized service, all while operating from the comfort of our team’s chosen homes around the world. If you are passionate about turning wanderlust into unforgettable journeys, thrive in a dynamic remote environment, and want to be part of a movement that redefines travel, this is the role that will ignite your career.

About brighthush

Founded on the belief that every traveler deserves a narrative worth sharing, brighthush has evolved into a trusted name for bespoke itineraries that resonate with the soul. Our remote‑first culture empowers a diverse, globally distributed team to work from anywhere, fostering flexibility, collaboration, and a healthy work‑life balance. We celebrate curiosity, champion innovation, and ensure that every voice—whether from a bustling city office or a quiet cabin in the mountains—contributes to our collective success.

Position Overview

We are seeking a highly motivated Travel Customer Experience Specialist to become the cornerstone of our client journey. In this role, you will be the primary point of contact for travelers as they plan and book their dream vacations. You will partner closely with our sales, marketing, and operations teams to deliver seamless, personalized service from the first inquiry to the final return home. If you thrive in a fast‑paced, remote setting and have a genuine passion for creating unforgettable travel experiences, we want you on our team.

Key Responsibilities

• Client Engagement: Communicate with travelers via phone, email, and chat platforms to understand their preferences, budgets, and travel goals.
• Itinerary Design: Leverage deep knowledge of destinations, travel trends, and industry resources to craft customized itineraries that blend adventure, culture, and relaxation.
• Booking & Coordination: Secure flights, accommodations, ground transportation, and activities, ensuring optimal value and seamless logistics.
• Customer Service Excellence: Respond promptly to inquiries, resolve issues, and provide proactive support throughout the planning process and during the trip.
• Cross‑Functional Collaboration: Work hand‑in‑hand with sales and marketing to promote packages, upsell add‑ons, and gather client feedback for continuous improvement.
• Industry Insight: Stay current on emerging destinations, travel regulations, and market trends to keep brighthush’s offerings fresh and competitive.
• Data Management: Maintain accurate client records in our CRM, track booking status, and generate reports for performance analysis.
• Quality Assurance: Review itineraries for compliance with brand standards, safety guidelines, and client expectations.
• Community Building: Foster relationships with local partners, tour operators, and hospitality providers to secure exclusive experiences for our clients.
• Continuous Improvement: Identify process bottlenecks, propose solutions, and implement best practices to enhance the overall customer journey.
• Thought Leadership: Contribute to internal knowledge bases, write travel guides, and share insights at team meetings and industry events.

Essential Qualifications

• Minimum 2 years of proven experience in travel customer service, sales, or itinerary planning.
• Exceptional communication skills in English; additional languages are a plus.
• Strong organizational and time‑management abilities, with the capacity to juggle multiple client requests simultaneously.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote environment.
• Passion for travel and a genuine desire to help others create unforgettable experiences.
• Proficiency with travel booking tools (e.g., Sabre, Amadeus, or similar), Google Workspace, and CRM systems.
• Basic understanding of travel regulations, visa requirements, and health & safety protocols.
• Experience with data analysis tools (Excel, Google Sheets) to track performance metrics.

Preferred Qualifications

• Experience with luxury or niche travel segments (e.g., eco‑tourism, adventure travel, cultural immersion).
• Knowledge of emerging destinations in Asia, Africa, or South America.
• Background in hospitality, event planning, or customer‑experience design.
• Certifications such as Certified Travel Associate (CTA) or similar credentials.
• Experience in a remote‑first organization with a distributed team.
• Proficiency in a second language commonly used in travel (Spanish, French, Mandarin, etc.).

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and exceed expectations.
• Problem‑Solving: Quick, creative solutions to unexpected travel challenges.
• Tech Savvy: Comfortable with multiple digital tools, from booking engines to social media.
• Adaptability: Thrive in a fast‑changing industry and adjust plans on the fly.
• Team Player: Collaborate effectively with colleagues across departments, even when working remotely.
• Analytical Thinking: Use data to refine itineraries, improve service quality, and drive sales.
• Storytelling Ability: Translate travel experiences into compelling narratives for marketing and client communication.
• Project Management: Lead small projects, coordinate timelines, and deliver results on schedule.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to industry conferences, webinars, and workshops at no cost.
• Clear career pathways from Customer Representative to Senior Advisor, Sales Lead, or Operations Manager.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the travel business.
• Annual performance reviews with actionable feedback and growth plans.
• Opportunities to lead internal initiatives such as sustainability programs or community outreach.
• Support for obtaining industry certifications and advanced training.
• Regular hackathons and innovation sprints to experiment with new travel tech and service models.

Work Environment & Culture

brighthush’s remote‑first culture means you can work from anywhere, as long as you have a reliable internet connection. We value:

• Flexibility: Choose your own hours within core collaboration windows.
• Collaboration: Weekly virtual huddles, virtual coffee chats, and a vibrant Slack community keep us connected.
• Innovation: Your ideas shape our services; we encourage experimentation and reward creative solutions.
• Diversity & Inclusion: A workforce that reflects the global community we serve.
• Well‑Being: Mental health resources, wellness stipends, and a culture that respects personal time.
• Community Impact: Participation in local volunteer projects and global sustainability initiatives.
• Learning Culture: Peer‑to‑peer knowledge sharing, lunch‑and‑learn sessions, and a library of industry resources.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based commission on bookings.
• Health, dental, and vision insurance (for eligible employees).
• Paid time off, including vacation, sick leave, and personal days.
• Travel perks: discounted rates on flights, hotels, and experiences for you and your family.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee referral bonus program.
• Annual company retreat and team‑building events.
• Flexible work tools stipend (home office equipment, high‑speed internet).
• Access to a global network of travel partners for personal travel savings.

How to Apply

If you’re ready to turn your love of travel into a rewarding career, we’d love to hear from you. Submit your resume, a brief cover letter highlighting your travel experience, and any relevant certifications through our online portal. Join brighthush and help us create unforgettable journeys for travelers around the globe.