Experienced Remote Customer Service Representative – Travel Advisory & Client Engagement Specialist at brighthush

About brighthush

brighthush is a trailblazing travel experience provider that turns wanderlust into unforgettable journeys. With a passion for personalized itineraries, we curate adventures that resonate with each traveler’s unique story. From boutique city escapes to immersive cultural expeditions, our team of seasoned travel experts crafts moments that linger long after the trip ends. As we expand our global footprint, we’re on the lookout for dynamic, people‑centric professionals who share our love for exploration and exceptional service.

Role Overview

As a Remote Customer Service Representative – Travel Advisory, you will be the first point of contact for prospective travelers, guiding them from initial curiosity to a scheduled consultation with our senior travel advisors. Your role is pivotal in building a seamless, engaging experience that turns inquiries into booked adventures. If you thrive in a flexible, home‑based environment and love connecting people with the world, this position is your gateway to a rewarding career in travel.

Key Responsibilities

• Client Outreach & Lead Generation: Initiate contact with potential travelers via phone, email, and messaging platforms, introducing brighthush’s unique travel solutions.
• Appointment Scheduling: Coordinate calendars, set up discovery calls, and confirm meetings between clients and our senior travel advisors.
• Follow‑Up & Engagement: Maintain consistent communication with interested prospects, answering preliminary questions and nurturing relationships until they’re ready to book.
• CRM Management: Log all interactions, update client profiles, and track progress in our CRM system to ensure data integrity and a smooth handoff to the advisory team.
• Performance Reporting: Compile weekly metrics on outreach volume, conversion rates, and appointment success to inform continuous improvement.
• Collaboration & Feedback: Work closely with the advisory and marketing teams to refine outreach scripts, share insights, and contribute to the evolution of our client engagement strategy.

Essential Qualifications

• Proven experience in customer service, sales, or appointment setting—ideally within the travel or hospitality industry.
• Exceptional verbal and written communication skills, with a knack for building rapport quickly.
• Self‑motivated, highly organized, and comfortable managing multiple tasks in a remote setting.
• Proficiency with scheduling tools (Calendly, Google Calendar, Outlook) and CRM platforms (HubSpot, Salesforce, or similar).
• Passion for travel and a genuine desire to help clients discover new horizons.

Preferred Qualifications

• Experience with outbound cold calling or email campaigns.
• Knowledge of global travel trends, visa requirements, and popular destinations.
• Fluency in additional languages (Spanish, French, Mandarin, etc.) is a plus.
• Previous remote work experience with a track record of meeting or exceeding KPIs.

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and provide tailored solutions.
• Time Management: Mastery of prioritization and deadline adherence in a virtual environment.
• Tech Savvy: Comfortable navigating multiple digital tools and troubleshooting basic technical issues.
• Adaptability: Quick to adjust to evolving processes, scripts, and product offerings.
• Team Player: Collaborative spirit, eager to share insights and support colleagues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Service Representative, you’ll gain exposure to every facet of the travel booking lifecycle, positioning you for future roles such as Travel Advisor, Client Success Manager, or Sales Lead. We offer:

• Structured onboarding with mentorship from senior advisors.
• Access to industry webinars, travel conferences, and certification programs.
• Regular performance reviews and personalized development plans.
• Opportunities to contribute to product development and marketing initiatives.

Work Environment & Culture at brighthush

brighthush thrives on a culture of curiosity, collaboration, and continuous learning. Even though you’ll be working from home, you’ll feel part of a vibrant community through:

• Weekly virtual coffee chats and team huddles.
• Monthly “Travel Tales” sessions where team members share their latest adventures.
• Open‑door communication channels with leadership.
• Inclusive policies that celebrate diversity and encourage authentic self‑expression.

Compensation, Perks & Benefits

While the base salary is competitive within the remote customer service market, we also reward performance with:

• Commission or bonus structure tied to appointment conversion rates.
• Flexible work hours to accommodate different time zones and personal commitments.
• Travel perks, including discounted rates on flights, hotels, and experiences worldwide.
• Health, dental, and vision insurance options for you and your dependents.
• Annual stipend for home office equipment and high‑speed internet.
• Paid time off, mental health resources, and a generous parental leave policy.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

How to Apply

If you’re a people‑person with a passion for travel and a drive to help others explore the world, we want to hear from you. Click the link below to submit your application and join the brighthush family. We’re excited to learn how you can contribute to our mission of crafting unforgettable journeys.

Apply to this job at brighthush

Final Call to Action

Imagine a career where every day is a new adventure—where your work connects people to the places they’ve always dreamed of. At brighthush, you’ll not only build a rewarding career but also become part of a community that values curiosity, creativity, and collaboration. Ready to turn wanderlust into a profession? Apply today and let’s create the next great travel story together.