Seasoned Customer Service Advocate – Child Care Services & Data Integrity Champion at brighthush

About brighthush

At brighthush, we believe that every child deserves a safe, nurturing, and enriching environment where they can thrive. Our mission is to empower families by providing high‑quality, affordable child care solutions that adapt to the evolving needs of modern households. With a legacy of community partnership and a forward‑thinking approach to data‑driven service, brighthush has become a trusted name in the child care industry. We are now looking for a dedicated Customer Service Advocate to join our dynamic team and help us elevate the experience for families and providers alike.

Why Join brighthush?

Working at brighthush means becoming part of a culture that values empathy, innovation, and continuous improvement. Our employees enjoy a collaborative environment where ideas are heard, and impact is tangible. We invest in professional growth, offer competitive compensation, and provide a suite of benefits designed to support your well‑being—both inside and outside the office.

Key Responsibilities

• Customer Interaction Excellence: Serve as the first point of contact for families and child care providers, delivering timely, courteous, and accurate assistance across phone, email, and chat channels.
• Eligibility Verification: Assess and confirm child care eligibility by reviewing documentation, performing calculations, and ensuring compliance with state and federal regulations.
• Data Management & Integrity: Input, update, and audit customer information in our Financial Aid Communication System (FACS) and other internal databases, maintaining 100% accuracy.
• Issue Resolution: Take immediate action to resolve complaints, escalating complex cases to management when necessary, and following up to ensure satisfaction.
• Process Improvement: Collaborate with cross‑functional teams to refine procedures, develop best practices, and implement solutions that enhance customer experience and operational efficiency.
• Reporting & Analytics: Generate regular reports on customer satisfaction, retention, and data quality metrics; provide insights to inform strategic decisions.
• Team Collaboration: Work closely with the Enrollment, Finance, and Compliance teams to streamline workflows and support program objectives.
• Continuous Learning: Stay current on child care policies, eligibility guidelines, and industry trends to provide informed guidance to families.

Essential Qualifications

• Bachelor’s degree in Business Administration, Social Services, or a related field.
• Minimum of 2 years’ experience in a customer‑facing role within the child care, education, or social services sector.
• Proficiency in data entry, database management, and Microsoft Office Suite (Excel, Word, Outlook).
• Strong analytical skills with the ability to perform complex calculations and verify eligibility accurately.
• Excellent verbal and written communication skills in English.
• Demonstrated ability to handle sensitive information with confidentiality and professionalism.
• Proactive problem‑solving mindset and a commitment to delivering exceptional service.

Preferred Qualifications

• Fluency in Spanish (both written and spoken) – a significant advantage in serving our diverse community.
• Experience with child care enrollment systems or financial aid platforms.
• Knowledge of state child care regulations and eligibility criteria.
• Prior experience in a remote or hybrid work environment.
• Certification in Customer Service Excellence or related professional development.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping families navigate child care options and resolve challenges.
• Attention to Detail: Meticulous data handling and rigorous quality checks.
• Communication: Clear, empathetic, and persuasive communication across diverse audiences.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Collaboration: Team player who values cross‑departmental cooperation.
• Technical Proficiency: Comfortable learning new software and troubleshooting basic technical issues.
• Time Management: Efficiently prioritize tasks to meet deadlines and service level agreements.

Career Growth & Learning Opportunities

At brighthush, your career path is shaped by your ambition and performance. We offer:

• Structured mentorship programs pairing you with seasoned leaders.
• Access to industry conferences, webinars, and workshops.
• Internal training modules covering child care policy, data analytics, and advanced customer service techniques.
• Clear promotion tracks from Customer Service Advocate to Senior Advocate, Program Coordinator, or Operations Manager.
• Opportunities to lead cross‑functional projects that influence company strategy.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, transparency, and continuous improvement. Our values—Integrity, Innovation, Impact—guide every decision. Employees enjoy:

• Flexible work arrangements, including remote and hybrid options.
• Collaborative spaces designed for creativity and teamwork.
• Regular team‑building events, volunteer days, and community outreach initiatives.
• A supportive HR team that champions work‑life balance and professional development.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to customer satisfaction and data quality metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, parental leave, and holiday schedule.
• Employee wellness programs, including gym memberships and mental health resources.
• Professional development stipend and tuition reimbursement for relevant courses.

How to Apply

Ready to make a difference in families’ lives while advancing your career? Submit your résumé and a cover letter highlighting your experience in child care services, data management, and customer advocacy. We look forward to welcoming you to the brighthush family.