Experienced Remote Customer Service Specialist – Global Fitness Equipment Support & Client Success

About brighthush

brighthush is a leading provider of high‑quality fitness equipment and solutions for gyms, studios, and training facilities worldwide. Our mission is to empower fitness professionals to reach their full potential by delivering reliable, cutting‑edge equipment coupled with exceptional customer service. With a 100 % Performance Guarantee, we stand behind every product and build lasting relationships with our partners across the country.

Why Join brighthush?

At brighthush, we believe that great service is the cornerstone of a thriving fitness ecosystem. As a Remote Customer Service Specialist, you will be the voice that connects our customers to the world‑class products and support they deserve. You’ll work from anywhere, collaborate with a passionate team, and have the opportunity to grow your career while making a tangible impact on the fitness community.

Key Responsibilities

• Customer Interaction: Respond to inquiries via phone, email, and live chat with professionalism, empathy, and efficiency.
• Order & Shipping Support: Assist customers with order status, shipping questions, and product details.
• Issue Resolution: Identify, troubleshoot, and resolve product or service issues by coordinating with fulfillment, sales, and technical support teams.
• CRM Management: Log all interactions, follow‑ups, and outcomes in our CRM system to maintain accurate, up‑to‑date records.
• Proactive Follow‑Up: Reach out to customers to confirm satisfaction, gather feedback, and ensure a seamless experience from purchase to installation.
• Product Knowledge: Stay current on brighthush’s product lines, warranties, and service policies to provide accurate information.
• Process Improvement: Identify recurring issues or bottlenecks and propose solutions to enhance the customer journey.
• Team Collaboration: Work closely with cross‑functional teams—sales, logistics, and technical support—to deliver a unified customer experience.

Essential Qualifications

• Minimum 1 year of experience in a customer service, support, or client‑facing role.
• Strong written and verbal communication skills with a customer‑centric mindset.
• Proficiency in using CRM or support ticketing tools (e.g., Zendesk, Salesforce).
• Excellent problem‑solving abilities and the capacity to handle multiple priorities simultaneously.
• Positive attitude, resilience, and a genuine desire to help others.
• Comfortable working independently in a remote environment with minimal supervision.

Preferred Qualifications

• Interest in or familiarity with fitness equipment, gym operations, or the broader fitness industry.
• Experience with e‑commerce platforms or order management systems.
• Knowledge of logistics, shipping, and fulfillment processes.
• Previous experience in a high‑volume, fast‑paced customer support role.

Skills & Competencies

• Customer‑first mindset with a passion for delivering outstanding service.
• Strong organizational skills and meticulous attention to detail.
• Adaptability to evolving processes and technologies.
• Team player who thrives in a collaborative, cross‑functional environment.
• Self‑motivated and proactive in identifying opportunities for improvement.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Ongoing training programs covering product knowledge, customer success strategies, and industry trends.
• Mentorship from senior leaders and subject‑matter experts.
• Clear career pathways from Customer Service Specialist to Customer Success Manager, Operations Lead, or Product Support Lead.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Opportunities to contribute to product development and customer experience initiatives.

Work Environment & Company Culture

brighthush is a fully remote, inclusive, and collaborative organization. We value:

• Flexibility: Work from anywhere, with a schedule that supports work‑life balance.
• Transparency: Open communication channels, regular town‑halls, and a culture of feedback.
• Diversity & Inclusion: A welcoming environment where every voice is heard and respected.
• Innovation: A culture that encourages experimentation, learning, and continuous improvement.
• Community: Regular virtual team‑building events, fitness challenges, and wellness initiatives.

Compensation & Benefits

We offer a competitive hourly rate commensurate with experience, along with a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days).
• Flexible work hours and remote work stipend.
• Employee wellness programs and gym membership discounts.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you’re ready to help gyms and fitness professionals thrive, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Service Specialist role. Let’s build a stronger fitness community together!

Ready to make a difference? and join a team that values excellence, innovation, and impact.