Remote Customer Service Representative – Union Benefits Specialist – 100% Work From Home – High Earnings & Career Growth at brighthush

About brighthush

brighthush has been a trusted partner for unions and associations worldwide for more than six decades. As the only 100 % union‑label supplemental benefits provider on the planet, we proudly serve over 40,000 unions and associations across the globe. Our mission is simple yet powerful: to deliver reliable, affordable, and comprehensive supplemental and permanent benefit solutions that protect the families of hardworking members. At brighthush, we blend industry expertise with a people‑first culture, ensuring that every client feels heard, supported, and empowered to make the best financial decisions for their future.

Position Overview

We are seeking motivated, service‑oriented individuals to join our fully remote Customer Service Representative team. In this role, you will be the first point of contact for union members seeking information about our benefits programs. You’ll guide them through the enrollment process, answer questions, and help them understand the options that best fit their needs. If you thrive in a fast‑paced, digital environment and enjoy building relationships over the phone, this is the opportunity for you.

Key Responsibilities

• Inbound & Outbound Calls: Handle a high volume of calls from prospective and current members, providing clear, accurate information about our benefits offerings.
• Virtual Appointments & Presentations: Schedule and conduct virtual meetings to walk members through enrollment steps and program details.
• Education & Guidance: Explain available programs, coverage options, and eligibility criteria in a way that is easy to understand.
• Application Management: Complete applications and related documentation with precision, ensuring all data is captured correctly.
• Record Keeping: Maintain meticulous, up‑to‑date client records in our CRM system, ensuring compliance with data‑privacy standards.
• Quality Assurance: Consistently meet or exceed service‑level metrics, including call handling time, first‑contact resolution, and customer satisfaction scores.
• Continuous Learning: Participate in leadership training and development programs to refine your skills and prepare for future advancement.
• Team Collaboration: Work closely with cross‑functional teams—sales, underwriting, and operations—to resolve member inquiries and improve processes.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Strong verbal communication skills with a clear, friendly, and professional tone.
• Basic computer proficiency; comfortable navigating multiple digital platforms (CRM, email, video conferencing).
• Legally authorized to work in the United States or Canada.
• Reliable high‑speed internet connection and a quiet workspace suitable for confidential conversations.
• Ability to multitask, prioritize, and manage time effectively in a remote setting.

Preferred Qualifications

• Prior experience in customer service, sales, or a related field.
• Experience working with union members or in the benefits industry.
• Knowledge of supplemental insurance products (e.g., accident, critical illness, disability).
• Previous remote work experience with a proven track record of meeting performance metrics.
• Strong problem‑solving skills and a proactive approach to client needs.

Skills & Competencies

• Communication: Articulate complex information simply and empathetically.
• Customer‑Centric Mindset: Put the member’s needs first and strive to exceed expectations.
• Adaptability: Thrive in a dynamic environment with evolving processes and product offerings.
• Team Player: Collaborate effectively with colleagues across departments.
• Tech Savvy: Quickly learn new software and digital tools.
• Integrity & Confidentiality: Handle sensitive information with the utmost discretion.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the benefits we provide to our members. When you join our team, you’ll gain access to:

• Structured onboarding program that covers product knowledge, compliance, and customer‑service best practices.
• Ongoing training modules—both live and on‑demand—focused on sales techniques, product updates, and industry trends.
• Leadership development pathways that can lead to supervisory or managerial roles within the Customer Service or Sales divisions.
• Mentorship from seasoned professionals who have spent years building careers at brighthush.
• Annual incentive trips to destinations such as Cancun, the Bahamas, Las Vegas, and more for top performers.

Work Environment & Company Culture

Working remotely from the comfort of your own home, you’ll still feel part of a vibrant, collaborative community. Our culture is built on:

• Flexibility: Flexible work hours that fit your lifestyle—no commuting, no rigid 9‑to‑5.
• Support: Regular virtual team huddles, one‑on‑one check‑ins, and a dedicated HR partner to address any questions.
• Recognition: Frequent shout‑outs for outstanding performance, peer‑to‑peer recognition, and a transparent bonus structure.
• Diversity & Inclusion: A workforce that reflects the communities we serve, with inclusive policies and practices.
• Innovation: A forward‑thinking mindset that encourages new ideas and continuous improvement.

Compensation, Perks & Benefits

While the exact figures may vary based on experience and performance, you can expect:

• Competitive base salary with weekly pay.
• Performance‑based monthly bonuses that reward high quality service and member satisfaction.
• Annual incentive trips for top performers.
• Health, dental, and vision coverage options for you and your family.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible sick leave.
• Professional development budget and tuition reimbursement for relevant courses.
• Access to a comprehensive digital benefits portal for your personal and family needs.

How to Apply

If you’re passionate about helping others, eager to grow in a supportive environment, and ready to take advantage of a flexible, high‑earning career, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this job

Closing Statement

At brighthush, you’re not just filling a role—you’re becoming part of a legacy of service, innovation, and empowerment. Every call you take, every member you help, contributes to a larger mission: to secure the financial well‑being of families who rely on us. If you’re ready to make a real difference while enjoying the freedom of remote work, we encourage you to apply today. Your future starts here.