Experienced Remote Customer Support Agent – Flexible Part‑Time Role in Sports & Leisure Awards Industry with Unlimited Commission Opportunities

About brighthush

brighthush is the UK’s leading provider of sports awards, trophies, and recognition solutions. With a heritage spanning more than four decades, we have built a reputation for delivering an unrivalled selection of high‑quality awards, exceptional customer service, and remarkable value for money to leagues, clubs, teams, and corporate organisations across the country. Our mission is simple: to combine the power of the internet, modern technology, and 45 years of industry expertise to create a truly “local shop” experience that feels personal, yet is supported by nationally‑based expertise.

Operating from a fully integrated online store, brighthush offers over 15,000 award designs that can be customised and shipped within four working days. We are a family‑owned and operated business that has evolved with the market, embracing digital transformation while staying true to our core values of integrity, quality, and customer focus.

Why Join brighthush?

As a remote, part‑time Customer Support Agent, you will become an integral part of a dynamic team that is reshaping the awards industry. This role offers:

• Unlimited earning potential through uncapped commission on retained business.
• Flexibility to work from home on your own schedule, making it ideal for students, parents, or anyone looking to supplement their income.
• Full training and ongoing support from experienced mentors.
• Opportunities to grow into senior sales, account management, or business development roles.
• A culture that values innovation, teamwork, and personal growth.

Key Responsibilities

As a Customer Support Agent, you will be the frontline ambassador for brighthush, responsible for driving sales, nurturing relationships, and ensuring a seamless customer journey. Your day‑to‑day tasks will include:

• Lead Generation & Qualification: Identify and engage potential clients across the UK, using a combination of inbound inquiries, outbound calls, and digital outreach.
• Territory Management: Own a defined geographic area, mapping out key clubs, leagues, and corporate partners to maximise coverage and revenue.
• Customer Journey Support: Guide prospects from initial contact through to order placement, providing product knowledge, pricing, and delivery timelines.
• Market Intelligence: Act as the eyes and ears of brighthush within your region, reporting on competitor activity, market trends, and customer feedback.
• Value‑Based Selling: Communicate the unique benefits of brighthush’s award portfolio, highlighting quality, customization options, and fast turnaround.
• Target Achievement: Consistently meet or exceed monthly and quarterly sales targets, contributing to the overall growth of the business.
• Relationship Building: Foster long‑term relationships with clubs, leagues, and corporate partners, ensuring repeat business and referrals.
• Data Management: Maintain accurate records in our CRM, documenting interactions, follow‑ups, and sales progress.

Essential Qualifications

We are looking for candidates who bring a blend of enthusiasm, professionalism, and a passion for sports and community engagement. The ideal applicant will possess:

• Strong interpersonal and communication skills, with the ability to build rapport quickly.
• Comfortable with technology, including CRM systems, email, and video conferencing tools.
• Self‑motivated and disciplined, capable of managing a home office environment.
• Organised, with excellent time‑management and prioritisation skills.
• Interest in sports, leisure, or community activities – a genuine passion for the industry.
• Previous experience in sales or customer service is a plus, but not required.

Preferred Qualifications

While we welcome candidates from diverse backgrounds, the following experience will give you an edge:

• Experience in a commission‑based sales role, especially within retail or e‑commerce.
• Knowledge of the UK sports awards market, including key clubs, leagues, and corporate partners.
• Proficiency in using cloud‑based software and remote collaboration tools.
• Experience working independently in a remote or home‑based setting.

Skills & Competencies

Success in this role requires a blend of hard and soft skills:

• Communication: Clear, concise, and persuasive verbal and written communication.
• Problem‑Solving: Ability to address customer concerns and find solutions quickly.
• Adaptability: Comfortable with change and able to learn new tools and processes rapidly.
• Customer‑Centric Mindset: Focused on delivering an exceptional experience at every touchpoint.
• Analytical Thinking: Able to interpret sales data and market trends to inform strategy.
• Team Collaboration: Willingness to share insights and support colleagues, even while working remotely.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you grow your sales pipeline and deepen your industry knowledge, you may transition into:

• Senior Sales Representative – overseeing larger accounts and mentoring junior agents.
• Account Manager – managing key club and corporate relationships, ensuring long‑term partnership success.
• Business Development Lead – identifying new market segments and driving strategic growth initiatives.
• Sales Trainer – sharing best practices and training new hires on the brighthush sales process.

We also invest in continuous learning through webinars, industry conferences, and access to a library of sales and product training resources.

Work Environment & Culture

brighthush thrives on a culture of innovation, collaboration, and community. Even though you’ll be working from home, you’ll be part of a vibrant team that values:

• Open communication – regular virtual stand‑ups, team meetings, and one‑on‑one check‑ins.
• Recognition – celebrating wins, milestones, and personal achievements.
• Flexibility – the freedom to balance work with personal commitments.
• Inclusivity – a supportive environment where diverse perspectives are welcomed.
• Social connection – virtual coffee breaks, game nights, and occasional in‑person retreats.

Compensation, Perks & Benefits

While the base salary is commission‑only, the earning potential is substantial:

• Uncapped commission on all retained business.
• Commission paid on repeat orders and referrals.
• Bonus schemes after six months of consistent performance.
• Full training and support, eliminating the need for prior sales experience.
• Work‑from‑home setup – you provide your own computer, broadband, and phone.
• Access to cloud‑based software, allowing you to work from anywhere at any time.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Annual team retreats and holiday bonuses.

Required Infrastructure

To succeed in this role, you’ll need a reliable home office setup:

• High‑speed internet connection.
• Computer or laptop with a webcam and microphone.
• Telephone or VoIP system.
• Quiet, dedicated workspace.

How to Apply

If you’re ready to join a forward‑thinking company that values your ambition and offers unlimited earning potential, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.