Remote Customer Support Specialist – West Sussex, Flexible Hours, Commission‑Based Earnings at brighthush

About brighthush and the Awards Industry

brighthush is a trailblazer in the sports, leisure and lifestyle sector, offering an unrivalled selection of trophies, medals and awards that celebrate achievement across the United Kingdom. With a heritage spanning over four decades, brighthush has evolved from a family‑owned shop into a national powerhouse, delivering high‑quality, custom‑engraved awards to clubs, leagues, schools and corporate organisations. Our mission is simple: to combine the power of the internet, cutting‑edge technology and 45 years of industry expertise to provide an exceptional customer experience that feels like a local shop but is backed by nationwide reach.

Why Join brighthush?

At brighthush, we believe that great people are the heart of our success. We’re looking for motivated, customer‑centric individuals who thrive in a flexible, remote environment and are eager to earn substantial income through a commission‑only structure. Whether you’re a seasoned sales professional or just starting out, you’ll find a supportive culture that values initiative, creativity and a passion for sport and community.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential customers across West Sussex and surrounding regions using online tools, social media, and local networks.
• Territory Management: Own a defined geographic area, building relationships with clubs, schools, and corporate partners to drive repeat business.
• Customer Journey Support: Guide prospects from initial inquiry through to order placement, ensuring a seamless, personalised experience.
• Brand Ambassadorship: Represent brighthush’s values and ethos in every interaction, acting as the company’s eyes and ears on the ground.
• Target Achievement: Set, monitor, and exceed monthly and quarterly sales targets, contributing to the overall growth of the business.
• Data & Reporting: Maintain accurate records in our cloud‑based CRM, providing regular updates on activity, pipeline, and revenue.

Essential Qualifications

• Strong, personable communication style with confidence in virtual and in‑person interactions.
• Proficiency with internet tools, email, and basic data technology.
• Organised, disciplined, and self‑motivated with the ability to manage time effectively in a remote setting.
• Interest in sports, community events, or leisure activities – a natural fit for our industry.
• Reliable home office setup: computer, broadband, telephone, and a quiet workspace.

Preferred Qualifications

• Previous sales or customer support experience, especially in a commission‑based role.
• Knowledge of the UK sports and leisure market, including local clubs and leagues.
• Experience using CRM systems or sales automation tools.
• Fluency in multiple languages is a plus, enabling outreach to diverse communities.

Skills & Competencies

• Communication: Clear, persuasive, and empathetic in both written and verbal exchanges.
• Tech Savvy: Comfortable navigating web platforms, email marketing, and cloud software.
• Problem‑Solving: Ability to address customer concerns swiftly and creatively.
• Adaptability: Thrive in a fast‑moving environment with evolving product lines and market trends.
• Team Collaboration: Work closely with marketing, logistics, and senior management to align goals.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll receive comprehensive onboarding, ongoing training modules, and access to industry webinars. As you grow, you’ll have the chance to move into senior sales roles, territory management, or even leadership positions within our expanding national network. We celebrate achievements with bonus schemes, recognition programs, and the potential for performance‑based promotions.

Work Environment & Company Culture

Our remote‑first culture means you can work from the comfort of your home, choosing hours that fit your lifestyle. We provide a cloud‑based platform that lets you access customer data, sales tools, and training resources anytime, anywhere. The brighthush team is collaborative, supportive, and driven by a shared passion for celebrating success. We host virtual team events, quarterly town halls, and community outreach initiatives that keep our culture vibrant and connected.

Compensation, Perks & Benefits

• Commission‑Only Structure: Earn uncapped commissions on every sale, with bonuses after six months of consistent performance.
• Flexible Schedule: Work when you want, as long as you meet your targets.
• Full Training & Support: From product knowledge to sales techniques, we equip you with everything you need to succeed.
• Technology Package: Access to our state‑of‑the‑art CRM, communication tools, and a stipend for home office upgrades.
• Community Involvement: Opportunities to partner with local clubs and schools, giving back while building your network.
• Recognition & Rewards: Monthly spotlights, top performer awards, and a culture that celebrates wins.

How to Apply

Ready to take your career to the next level and earn a substantial income from the comfort of your home? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion for customer service and sports can drive success for both you and our clients.