Experienced Remote Customer Support Agent – Flexible Part‑Time Role with Unlimited Commission Opportunities at brighthush

About brighthush

brighthush is a trailblazer in the sports, leisure, and lifestyle sector, offering an unrivalled selection of high‑quality awards, trophies, and commemorative items across the United Kingdom. With a heritage spanning more than four decades, brighthush has built a reputation for exceptional customer service, rapid delivery, and a truly local shop experience delivered through an intuitive webstore and supported by dedicated Customer Champions in every region. Our mission is simple yet powerful: to celebrate achievements, inspire teams, and create lasting memories for leagues, clubs, and corporations alike.

Industry Overview

The awards and trophies industry is experiencing a renaissance, fueled by the growing importance of recognition in sports, education, and corporate culture. As teams and organizations increasingly seek personalized, high‑impact ways to honor performance, the demand for premium, fast‑turnaround awards has surged. brighthush sits at the forefront of this movement, combining cutting‑edge technology, a vast catalogue of designs, and a customer‑centric approach to deliver an unmatched experience.

Role Overview

We are looking for a motivated, tech‑savvy Customer Support Agent to join our remote team. This part‑time, permanent position offers the flexibility to work from home during your spare time while earning an uncapped commission on every sale you help generate. Whether you’re a seasoned sales professional or a customer‑service enthusiast, this role provides a unique opportunity to build a substantial income stream from the comfort of your own home.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential customers across the UK, nurturing relationships that convert into sales.
• Territory Management: Own a defined geographic area, ensuring consistent coverage and follow‑up with prospects and existing clients.
• Customer Journey Support: Guide customers through every step of the purchasing process—from initial inquiry to post‑sale follow‑up—ensuring a seamless experience.
• Brand Advocacy: Act as brighthush’s voice in your region, gathering market insights, feedback, and opportunities for growth.
• Value‑Based Selling: Communicate the unique benefits of brighthush’s award catalogue, emphasizing quality, speed, and customization.
• Target Achievement: Meet or exceed monthly and quarterly sales targets, leveraging data and analytics to refine strategies.
• Collaboration: Work closely with the marketing, logistics, and product teams to align on promotions, inventory, and customer feedback.

Essential Qualifications

• Strong, personable communication skills—both written and verbal.
• Comfortable with digital tools: CRM systems, email, and web‑based platforms.
• Self‑motivated, disciplined, and able to manage time effectively in a remote setting.
• Interest in sports, leisure, or lifestyle products is highly desirable.
• Basic understanding of sales principles and customer‑service best practices.
• Reliable internet connection, a dedicated workspace, and a telephone.

Preferred Qualifications

• Previous experience in a sales or customer‑support role, preferably within the awards or retail sector.
• Familiarity with e‑commerce platforms and online order processing.
• Experience using cloud‑based software and remote collaboration tools.
• Knowledge of the UK sports and leisure market, including key leagues and clubs.

Skills & Competencies

• Communication: Clear, concise, and persuasive, both in writing and speaking.
• Problem‑Solving: Ability to address customer concerns swiftly and creatively.
• Adaptability: Thrive in a fast‑moving environment with evolving product lines.
• Data‑Driven: Comfortable interpreting sales metrics and using insights to improve performance.
• Team Player: Collaborate across departments while maintaining autonomy.
• Customer‑Centric Mindset: Prioritize the customer’s experience at every touchpoint.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Agent, you’ll gain exposure to:

• Advanced sales training modules covering consultative selling, objection handling, and closing techniques.
• Product knowledge workshops that dive deep into our extensive trophy catalogue and customization options.
• Mentorship from senior sales leaders who share industry insights and career advice.
• Opportunities to transition into Account Management, Territory Management, or even Product Development roles.
• Regular performance reviews that highlight strengths and identify growth areas.

Work Environment & Company Culture

brighthush is built on a foundation of flexibility, innovation, and community. Our remote team enjoys:

• Full autonomy to set your own schedule, allowing you to balance work and personal commitments.
• A cloud‑based platform that provides real‑time access to leads, inventory, and performance dashboards.
• Regular virtual team meetings, knowledge‑sharing sessions, and social events to foster camaraderie.
• A culture that celebrates wins—both big and small—through recognition programs and bonus incentives.
• Commitment to continuous improvement, encouraging employees to propose new ideas and solutions.

Compensation & Benefits

This role offers an attractive earnings structure:

• Uncapped Commission: Earn 100% commission on every sale you help close.
• Commission paid on retained business, ensuring recurring income.
• Additional bonus schemes after six months of performance.
• No prior sales experience required—training and support are provided.
• Work from home with flexible hours—no commute, no office constraints.
• Access to a comprehensive benefits package, including health, dental, and retirement plans (details provided upon hire).
• Employee discounts on brighthush products and partner services.

How to Apply

Ready to take the next step in your career and join a dynamic, growth‑oriented team? Submit your application through our online portal or email your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We look forward to learning how your skills and passion align with our mission to celebrate excellence across the UK.

Closing Statement

At brighthush, we’re more than just a trophy company—we’re a community that values dedication, creativity, and the joy of recognition. If you’re eager to build a rewarding income stream, work from the comfort of your home, and contribute to a brand that celebrates achievements across sports, leisure, and lifestyle, we want to hear from you. Join us and help us continue to inspire teams, clubs, and organizations nationwide.