Senior Customer Success Manager – Client Relations & Retention Specialist

About brighthush

brighthush is a trailblazing provider of personalized nutrition solutions, delivering fully prepared, refrigerated meals directly to homes across the nation. Since 1999, we have empowered seniors, post‑hospital patients, and individuals managing chronic conditions with tailored, chef‑crafted meals that support recovery, wellness, and independence. Our mission is simple yet profound: to nourish people’s bodies and their lives, one meal at a time.

At brighthush, we blend culinary artistry with cutting‑edge technology, creating a seamless experience that lets our clients focus on what matters most—health and happiness. Our culture is rooted in compassion, collaboration, and continuous learning. We celebrate diversity, champion innovation, and are committed to making a tangible difference in the communities we serve.

Why Join brighthush?

• Work for a purpose‑driven organization that touches thousands of lives every day.
• Be part of a high‑energy, cross‑functional team that values your voice and ideas.
• Enjoy a competitive salary, performance bonus, and a comprehensive benefits package.
• Benefit from flexible work arrangements, ongoing professional development, and a clear career path.
• Experience a supportive, inclusive workplace that rewards innovation and results.

Key Responsibilities

As a Senior Customer Success Manager at brighthush, you will be the trusted partner for our most valued clients, ensuring they achieve maximum value from our products and services. Your day‑to‑day activities will include:

• Build and nurture long‑term relationships with a portfolio of high‑value accounts, becoming the go‑to advisor for all customer needs.
• Serve as the primary point of contact throughout the entire customer lifecycle, from onboarding to renewal.
• Conduct regular operational check‑ins, business process reviews, and proactive health‑metric monitoring to identify and mitigate risks.
• Lead the implementation of new and incremental services, coordinating with sales, implementation, and support teams to ensure flawless delivery.
• Act as an escalation point for complex issues, driving root‑cause analysis, cross‑functional collaboration, and timely resolution.
• Advocate for customer needs internally, influencing product roadmap, process improvements, and service enhancements.
• Maintain accurate, up‑to‑date records of all customer interactions and activities within our CRM platform.
• Track, analyze, and report on customer success metrics, churn indicators, and growth opportunities.
• Prepare executive‑level status updates and strategic recommendations for senior leadership.
• Travel as needed for client meetings, product demos, and company events (remote hires will travel to our headquarters in Ankeny, IA for orientation).

Essential Qualifications

• Bachelor’s degree in Business, Communications, Healthcare Administration, Marketing, or a related field (or equivalent experience).
• Minimum of 3 years’ experience in customer success, account management, client services, or a related role.
• Exceptional relationship‑building, communication, and presentation skills.
• Strong organizational and project management abilities, with a proven track record of managing multiple priorities in a fast‑paced environment.
• Proficiency with CRM platforms such as Salesforce, HubSpot, or similar systems.
• Advanced problem‑solving skills, with a knack for systems thinking, process optimization, and conflict resolution.
• Strategic thinker who is adaptable, resilient, and thrives in dynamic settings.
• Data‑driven decision maker, comfortable interpreting metrics to inform strategy.

Preferred Experience & Skills

• Background in healthcare, technology, or service‑based industries.
• Experience managing enterprise‑level or high‑value client accounts.
• Deep knowledge of customer success KPIs, churn reduction tactics, and retention strategies.
• Proven ability to work cross‑functionally with sales, operations, and implementation teams.

Skills & Competencies for Success

• Customer‑first mindset: always prioritizing client outcomes.
• Analytical acumen: turning data into actionable insights.
• Communication excellence: clear, concise, and persuasive across all levels.
• Collaboration: building strong partnerships with internal stakeholders.
• Adaptability: thriving in a fast‑moving, evolving environment.
• Leadership: guiding teams, influencing decisions, and driving results.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to grow with you. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, webinars, and certifications.
• Clear promotion pathways from Customer Success Manager to Senior Manager, Director, and VP roles.
• Cross‑departmental projects that broaden your skill set and visibility.
• Regular performance reviews and personalized development plans.

Work Environment & Company Culture

Our culture is built on the pillars of empathy, innovation, and teamwork. You’ll find:

• A collaborative, inclusive environment where every voice is heard.
• Flexible work arrangements, including remote work options and a results‑oriented approach.
• Regular team‑building events, wellness initiatives, and community outreach programs.
• Transparent communication from leadership, fostering trust and alignment.
• A commitment to work‑life balance, with generous paid time off and holiday policies.

Compensation & Benefits

We offer a competitive base salary ranging from $102,000 to $119,000, plus a 10% performance bonus. In addition, you’ll enjoy a comprehensive benefits package that includes:

• Paid time off (PTO), holiday pay, and the option to choose your holiday.
• 401(k) plan with company match.
• Life insurance and short‑term disability coverage.
• Health, dental, and vision insurance plans.
• Maternity and paternity leave.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) for health and dependent expenses.
• Employee wellness programs, including gym memberships and mental health resources.
• Professional development stipend and tuition reimbursement.

Physical Requirements

• Repetitive motions involving wrists, hands, and fingers.
• Sedentary work primarily involving sitting for prolonged periods.
• Visual perception requirements, including peripheral vision, depth perception, and focus adjustment.

About brighthush

brighthush is a family‑operated business dedicated to delivering high‑quality, nutritious meals to individuals across the United States. Since 1999, we have served seniors, post‑discharge patients, and those managing chronic conditions with customized nutrition solutions that promote recovery and well‑being. If you are passionate about improving lives and thrive in a community‑focused environment, brighthush is the place for you.

Equal Employment Opportunity

brighthush complies with all applicable federal and state non‑discrimination laws. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.

Ready to Make an Impact?

Join brighthush and become part of a mission‑driven team that transforms the way people experience nutrition and care. If you are a proactive, customer‑centric professional eager to drive success and growth, we want to hear from you. Apply today and help us bring brighter, healthier futures to our clients.

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