Experienced Remote Customer Support Representative – Client Success & Issue Resolution Specialist – Elevate Home & Business Renovation Experiences at brighthush

About brighthush

brighthush is a forward‑thinking renovation and project services firm that redefines how homeowners and businesses experience transformation. Since our founding in 2025, we have grown from a local team in Loganville, Georgia, to a national presence that delivers high‑quality residential and commercial renovations with a focus on sustainability, craftsmanship, and customer delight. Our mission is simple: to turn every renovation project into a seamless, stress‑free journey for our clients, while empowering our people to grow, innovate, and thrive.

As a remote‑first organization, brighthush embraces flexibility, collaboration, and technology to connect our talented team across the United States. We believe that great customer support is the cornerstone of our success, and we are looking for a dedicated, empathetic, and detail‑oriented Customer Support Representative to join our growing client‑success family.

Why This Role Matters

Every interaction you have with a brighthush client shapes their perception of our brand. Whether you’re answering a quick question, troubleshooting a complex issue, or guiding a client through a project milestone, you are the voice that keeps our projects on track and our customers satisfied. In this role, you will:

• Serve as the first point of contact for clients across multiple channels.
• Ensure that every client feels heard, respected, and supported.
• Collaborate with cross‑functional teams—project managers, field crews, and finance—to resolve issues efficiently.
• Document interactions accurately to maintain a single source of truth for every client.

Key Responsibilities

• Multi‑Channel Communication: Respond to client inquiries via approved messaging platforms, email, and phone with a consistent, professional tone.
• Guidance & Problem Solving: Use documented processes, knowledge bases, and real‑time research to provide accurate, actionable solutions.
• Escalation Management: Identify when an issue requires specialist review and route it to the appropriate team—whether it’s project management, billing, or technical support—while keeping the client informed.
• Account Verification: Verify client identity and account details following strict privacy and security protocols to protect sensitive information.
• Documentation & Knowledge Sharing: Log all interactions in our CRM, ensuring that key details, next steps, and follow‑up actions are clearly recorded for seamless hand‑offs.
• Case Management: Maintain organized notes and track multiple active requests simultaneously, prioritizing based on urgency and impact.
• Continuous Improvement: Provide feedback on process gaps, suggest enhancements to the knowledge base, and participate in regular training sessions.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Proven experience in customer service, technical support, or a related field (1+ year).
• Fluent in written and spoken English with excellent communication skills.
• Comfortable learning and using standard support systems, CRM platforms, and knowledge bases.
• Strong attention to detail and ability to document issues accurately and concisely.
• Respect for personal data and privacy processes; familiarity with data protection best practices.
• Self‑motivated, proactive, and able to work independently in a remote environment.

Preferred Qualifications

• Experience in the construction, renovation, or project management industry.
• Knowledge of project lifecycle, budgeting, and scheduling.
• Technical proficiency with Microsoft Office Suite, Google Workspace, and collaboration tools such as Slack or Teams.
• Experience with ticketing systems (e.g., Zendesk, Freshdesk) and CRM platforms (e.g., Salesforce, HubSpot).
• Multilingual capabilities or experience serving diverse client populations.

Core Skills & Competencies

• Empathy & Active Listening: Ability to understand client emotions and respond with genuine care.
• Problem‑Solving: Analytical mindset to diagnose issues and propose effective solutions.
• Time Management: Prioritize tasks, manage multiple tickets, and meet response time targets.
• Collaboration: Work seamlessly with project managers, field crews, and finance teams.
• Adaptability: Thrive in a fast‑moving environment with evolving processes and technologies.
• Attention to Detail: Maintain accurate records and follow through on commitments.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Support Representative, you will have the chance to:

• Progress into senior support roles, team lead positions, or specialized tracks such as project coordination or client success management.
• Participate in quarterly skill‑building workshops covering advanced communication, conflict resolution, and industry trends.
• Earn certifications in customer service excellence, project management fundamentals, or relevant software tools.
• Attend virtual conferences and webinars to stay ahead of the latest renovation technologies and customer experience best practices.
• Contribute to cross‑functional initiatives that shape the future of brighthush’s support strategy.

Work Environment & Culture at brighthush

Our remote culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate your personal schedule while meeting client needs.
• Regular virtual team huddles, brainstorming sessions, and social events to foster connection.
• A supportive onboarding program that pairs you with a mentor for the first 90 days.
• Access to a digital knowledge hub, internal forums, and a culture of continuous feedback.
• A commitment to diversity, equity, and inclusion—every voice matters at brighthush.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Paid time off, holidays, and flexible sick leave.
• Professional development stipend and tuition reimbursement.
• Wellness resources, including virtual fitness classes and mental health support.
• Annual company retreats and team‑building events.

Ready to Join brighthush?

If you are passionate about delivering exceptional customer experiences, thrive in a dynamic remote setting, and want to be part of a company that values innovation and growth, we want to hear from you. Bring your empathy, curiosity, and dedication to a role that makes a real difference in people’s lives—and in the future of renovation.

Apply today and become a vital part of brighthush’s journey to transform spaces and elevate customer satisfaction across the nation.